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Troubleshooting:
If you are having problems using WinTV or Media Center then we firstly recommend upda-
ting the drivers for your sound card, graphics card and the operating system. To get the latest
driver versions available for the sound card and graphics card visit the respective manufac-
turer's websites.
I
MPORTANT! If you have a laptop you will not need to go to the individual manufactu-
rers websites for the latest software, instead go to the website of the manufacturer of
your laptop and search their downloads section for your laptop, updated drivers and
software are typically available for it there.
For updating the operating system go to the Http://www.microsoft.com website and select
Microsoft Update and follow the on screen instructions (If prompted select the "Custom"
option and then install all of the updates that it finds, including software optional and hard-
ware).
The following information and more can be found on the Hauppauge UK Forums:
http://www.hauppauge.co.uk/board/index.php
HcwDriverInstall gives "INF File Open Failed" error
Symptoms
When you run HcwDriverInstall.exe to install drivers, they fail to install and you receive the
following error message: Drivers have NOT been updated. INF File Open Failed. <>
Cause
This error occurs when the INF files to install the drivers are not where HcwDriverInstall.exe
expects them. The most common cause for this is from the user attempting to run
HcwDriverInstall without extracting all files from the .zip archive.
Resolution
All Hauppauge drivers that are packaged within a zip archive must be extracted before you
do anything with them. You can either use the built in zip handling in Windows XP (but
Extract, do not just view) or use a dedicated utility such as WinZip, WinRAR or Zip Genius
(other zip utilities exist).
No DVB-T digital channels found
Symptoms
When you scan for digital channels, either:
A: The scanner runs for several minutes and returns no channels
B: The scanner runs for less than 5 seconds and returns no channels
It is important to identify the amount of time that scanning takes because the troubleshooting
methods differ for each. The time is measured from the point that the "Scan" button changes
from displaying "Stop" back to it's original "Scan" state.
Cause
A: If the scanner runs for several minutes:
A1: Signal problem
A2: Bad driver state
A3: Windows Region Wrong
A4: Poor USB controller
A5: USB 2.0 not used
A6: Faulty WinTV hardware
B: If the scanner runs for less than 5 seconds:
B1: Software configuration issue
Resolution
A1 - Signal problem
Most aerial and cable issues can be identified by running the digital scanning tool,
ScanChannelsBDA-UK.
WinTV Reference Manual
35
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