HP StorageWorks 1/8 User's And Service Manual page 138

Error code Description
5
A0
Sled range of motion out of specification
A1 Open Mailslot failed
A2 Error during elevator locking.
Command from the autoloader controller to
B0 robotics controller did not complete in time
allotted
Robot controller reported format error on
B1
command from Autoloader controller
Communication to robot from Autoloader
B2
controller failed
B3 Robot stopped due to a released magazine
Tape in gripper
B4
expected value
138 Troubleshooting
1
" sensor did not report the
Details and solution
• Remove all magazines and look for any
obstructions to the robot.
• Run the wellness test.
• Retry the operation.
• Ensure that nothing is obstructing the
opening of the mailslot.
• Remove the magazine and check for is-
sues such as a tape label preventing the
mailslot from opening.
• Remove magazines and look for any ob-
structions to the robot.
• Run the wellness test.
• Reset the device and retry the operation.
• Update the firmware to the latest version.
• Power cycle the device and retry the op-
eration.
• Check that all magazines are completely
inserted and retry the operation.
• If this error was caused by a manual
magazine removal, replace the magazine
and try the operation again.
• In earlier firmware versions, the device
could appear unresponsive if a magazine
was left out of the device too long. Power
cycle the device to restore operation.
Update to the latest firmware version to
prevent this issue in the future.
• Update the firmware to the latest version.
• Remove the magazines and inspect them
for a stuck tape. If no tapes are stuck in
the magazines, shine a light in one of the
open magazine bays to see if there is a
tape in the robot or drive. If there is a
tape in the robot, replace the magazines
and power-cycle the device. If there is a
tape in a drive, replace the magazines
and run the Force Tape Eject operation.
(See Forcing the drive to eject a tape
(Support > Force Drive To Eject
Tape)" on page 105).
• Run the wellness test