Kodak office hero 6.1 User Manual page 30

Troubleshooting
Problem
Printer not detected
Carriage jam
Print quality
24
Possible Solutions
■
Make sure your printer is plugged in and turned on.
■
If you are using a USB cable, make sure:
– you have a USB 2.0 cable.
– that the USB cable is connected to both your printer
and your computer.
■
If you are using a wireless connection, make sure:
– the printer is connected to your wireless network
(check the Wi-Fi connectivity LED and the SSID).
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is
allowing the services needed for your printer.
For more information, go to
www.kodak.com/go/inkjetnetworking.
■
Open the access door and clear any obstructions.
■
Check that the printhead and ink cartridges are installed
correctly. (The printhead and ink cartridges are installed
correctly when you hear them click into place.)
■
For best results, use KODAK Paper or a paper with the
COLORLOK Technology logo on the package.
■
Make sure the paper is loaded correctly (see
For more information, go to www.kodak.com/go/aiosupport.
www.kodak.com/go/aiosupport
page 8).