Access Email And Data Services On Gsm/Umts Networks; Access Email And Data Services Internationally On Cdma Networks; International Roaming Status Messages - HTC Sprint User Manual

Access Email and Data Services on GSM/UMTS Networks

To access your email and browse the Web when traveling, you may need to manually select the
carrier that provides Sprint service in your location. You can find a list of carriers for each
country where GSM data service is offered at sprint.com/sww. Then, follow the instructions
below to select the appropriate carrier network on your phone.
To select a GSM data service carrier for a specific country:
1. With two fingers, swipe down from the status bar, and then touch
2. Make sure the check boxes are selected for International Data and Allow GSM Data.
3. Touch Available GSM networks > Search networks.
4. Select a specific operator.
Access Email and Data Services Internationally on CDMA
Networks
If data service is available on an international CDMA network, then you only need to set the
phone to CDMA; you will not need to select the specific carrier. Selecting a specific carrier is
only necessary for providers on the GSM network. If your phone has automatically selected a
GSM network while traveling, then you will need to set the phone to CDMA to access CDMA
data services. (See Enable Global Roaming
available in each country.

International Roaming Status Messages

You may receive status messages under certain conditions. Before contacting Sprint Worldwide
Customer Support, note the message, numeric code, and the conditions under which it
appeared. The following table lists and describes the status messages.
Status Messages
Number Not in Service
User Not Available
User Not Authorized
Please Try Later
Service Restricted
Sprint Worldwide Wireless Service
Mode.) Visit sprint.com/sww
Message Description
The number that you entered is not valid.
The phone that you called is either busy, out-
of-range, or turned off. Please try again later.
The phone that you called is either busy, out-
of-range, or turned off. Please try again later.
This service is temporarily not available.
Please try again later.
Service may not be activated properly. Please
> MOBILE DATA.
for a list of services
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