Chapter 5. Solving Problems; Diagnostic Tools Overview - IBM IntelliStation A Pro 6224 User Manual

Chapter 5. Solving problems

This section provides basic troubleshooting information to help you solve some
problems that might occur.
If you cannot diagnose and correct the problem using the information in this
chapter, see Appendix A, "Getting help and technical assistance," on page 101 for
more information.

Diagnostic tools overview

The following tools are available to help you diagnose and solve hardware-related
problems:
v Computer Support flowchart
v POST beep codes and error messages
v Diagnostic programs
v Troubleshooting charts
v System-board and microprocessor board error LEDs
© Copyright IBM Corp. 2004
The Computer Support flowchart on the following page will help you determine
how to get help from IBM and register your computer.
The power-on self-test generates beep codes and messages to indicate
successful test completion or the detection of a problem. See "Power-on self-test
(POST)" on page 73 for more information. Additional information is recorded in
the system error logs. (For detailed information, see POST Error Log in
Advanced Setup in "Configuration/Setup Utility menu choices" on page 22).
The system diagnostic programs are on a hidden partition on the hard disk.
These programs are the primary methods of testing the major components of
your computer. See "Diagnostic programs and error messages" on page 79 for
more information.
These charts list problem symptoms and steps to correct each problem. See the
"Troubleshooting charts" on page 86 for more information.
An LED on the system board (or microprocessor board if a second
microprocessor is installed) might also be lit to help isolate an error indicated by
the system error LED on the front of the computer. See the "System-board error
LEDs" on page 92 and the "Microprocessor-board error LEDs" on page 93 for
more information.
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