Avaya 4602 Administrator's Manual
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Avaya 4602 Administrator's Manual

Avaya 4602 Administrator's Manual

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4602 SIP Telephone
SIP Release 1.2
Administrator's Guide
16-300037
Issue 1.2
January 2005

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Summary of Contents for Avaya 4602

  • Page 1 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide 16-300037 Issue 1.2 January 2005...
  • Page 3 • System administration documents Warranty • Security documents Avaya Inc. provides a limited warranty on this product. Refer to your • Hardware-/software-based security tools sales agreement to establish the terms of the limited warranty. In • Shared information between you and your peers addition, Avaya’s standard warranty language as well as information...
  • Page 4 Act of 1990. Means of Connection Connection of this equipment to the telephone network is shown in the For the most current versions of documentation, go to the Avaya support following tables. Web site: Canadian Department of Communications (DOC) Interference Information This Class B digital apparatus complies with Canadian ICES-003.

  • Page 5: Table Of Contents

    Administrative Steps/Checklist ......4602 SIP Telephone Administration Tools ..... .
  • Page 6 ........6 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 7: About This Guide

    Telephone is a basic IP telephone model, it shares many characteristics with higher-end IP telephones, including ease of operation for its users. To use an Avaya SIP Solution, one or more servers must be configured for SIP and the SIP installation procedures must be completed. See...

  • Page 8: Issue Date

    This Guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to manage the 4602 SIP Telephone, or review the Table of Contents or Index to locate information specific to a task or function you want to perform.

  • Page 9: Document Organization

    Chapter 2: Administering 4602 SIP Provides details on converting 4602 Telephones Telephones from H.323 protocol to SIP protocol and setting the required parameters. This chapter also covers how to set up the configuration files, so that telephones are automatically configured during start up.

  • Page 10: Symbolic Conventions

    Words printed in bold type are menu or screen titles and labels, or items on menus and screens that you select or enter to perform a task, i.e., fields, buttons, icons and for general emphasis. 10 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 11: Related Documentation

    Related Documentation The documents described in this section are available on the Avaya Web site, For information on using the 4602 SIP Telephone see the “4602 SIP Telephone User’s Guide” (Document Number 16-300035). For information on using the Avaya SIP Solution with 4602 SIP Telephones, see the following documents: “SIP Support in Avaya Communication Manager”...
  • Page 12 About This Guide 12 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 13: Chapter 1: Introduction To Managing The 4602 Sip Telephone

    Chapter 1: Introduction to Managing the 4602 SIP Telephone Introduction This chapter provides an overview of basic 4602 SIP Telephone management. It offers a checklist of administrative tasks and an overview of configuration processing. Administrative Prerequisites Certain hardware and software requirements must be in place prior to installing and administering a SIP telephone system.

  • Page 14: Administrative Steps/Checklist

    Introduction to Managing the 4602 SIP Telephone Administrative Steps/Checklist This checklist covers the steps the administrator takes to get the 4602 SIP Telephone system up and running. Step Action Result Administers the SIP Proxy server. Hardware is ready for startup.

  • Page 15: 4602 Sip Telephone Administration Tools

    Appendix A: Configuration Parameters. Administrative Approaches An administrator can choose one or any combination of options to configure 4602 SIP Telephones. For example, the administrator would normally use the configuration files that are automatically downloaded during startup to assign all 4602 SIP Telephones a common set of [default] operating parameters.

  • Page 16: Parameter Sources And Their Precedence

    Thus, in the configuration process, saving a value from the Web interface or the Setup command takes effect only after the phone reboots and re-reads the values. Even then, DHCP or configuration files always have precedence over manually entered or Web interface values. 16 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 17: Chapter 2: Administering 4602 Sip Telephones

    SIP environment. Converting H.323 Protocol Phones to SIP All 4602 telephones shipped from the factory are pre-loaded with code to use the H.323 protocol. This section provides a step-by-step procedure for loading a factory-fresh or previously used H.323 set with SIP software.

  • Page 18: Converting An H.323 Set To Sip

    HTTP server. 4. The Configuration file points the phones to the new SIP boot and application binaries, which will be downloaded. 5. After the phones restart, they run using SIP. 18 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 19: Upgrading On A Set-By-Set Basis

    Preload the TFTP server with the required H.323 script, application, and boot binary files that are normally used by an H.323 4602 phone. Preload the special conversion version of the H.323 boot binary (sipto323XXXX.ebin) onto the HTTP server.

  • Page 20: Upgrading On A Set-By-Set Basis

    8. Press # to reset all values, then press # again to restart the phone. The script specifies a new boot and/or application file, which is then downloaded. After the phone restarts, it runs using H.323. 20 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 21: Setting Parameters

    Setting Parameters Setting Parameters Many installations use DHCP and configuration files to automate setting telephone parameters. This section describes how to use DHCP and configuration files for this purpose. Using DHCP Settings You can use DHCP to provide these settings: IP Address (IPAddress) Subnet Mask (SubNetMask) Router IP Address (GatewayAddress)
  • Page 22 You can also use the V I E W command (Mute 8 4 3 9 #) to display the MAC address. If a telephone-specific file is not found, startup then looks for a model-specific file. For the 4602 SIP Telephones, the model-specific file will be one of the following: 4602D01A.txt for the 4602 Telephone...

  • Page 23: Configuration File Examples

    192.168.0.9:5060 RegistrarServers 192.168.0.9:5060 Required Parameters Certain parameters must be specified for the 4602 SIP Telephone to operate properly in most SIP environments. Those required parameters are: IP Address (IPAddress) - Usually supplied by DHCP, but can be manually configured from the dialpad or using the Web interface.

  • Page 24: Dns Address Resolution

    User entry replaces downloading logins in a configuration file or setting logins from the Web interface. Enable this feature by setting the ForcedLogin parameter to 1 (see Appendix A: Configuration Parameters). 24 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 25: Moving A Telephone's Physical Location

    Setting Parameters Moving a Telephone’s Physical Location Reasons for moving a telephone might be due to an office relocation or to transfer a telephone from one user to another. Before moving a specific telephone for which an extension has been registered, the phone must first either be logged off or cleared.

  • Page 26: Switching From Udp To Tcp

    As of Release 1.1, TCP (Transmission Control Protocol) is available as an alternate transport protocol to UDP (User Datagram Protocol). Depending on your implementation, you can switch from UDP to TCP using the SipProtocol parameter. 26 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 27: Chapter 3: Managing The Telephone Manually Or Using The Web Interface

    Chapter 3: Managing the Telephone Manually or Using the Web Interface Introduction This chapter covers using the Web interface to manage a specific 4602 SIP Telephone. This chapter also provides the manual commands which can be accessed using the telephone dialpad to set certain parameters.

  • Page 28: Determining The Ip Address

    9. You may optionally specify other parameters, when prompted. Or, if you plan to complete programming from the Web interface, press # in response to all other prompts. The phone displays Saving Values and then Starting. The telephone then reboots using the values entered. 28 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 29: Accessing The Telephone's Web Interface

    Accessing the Telephone’s Web Interface Accessing the Telephone’s Web Interface After the telephone receives the IP address either from DHCP or manually by Using the Telephone Dialpad to Set the IP Address, access the administrator’s Web interface. 1. Enter http://aaa.bbb.ccc.ddd into the address bar of your PC’s internet browser, where aaa.bbb.ccc.ddd is the IP address assigned to the telephone whose settings you want to view or update.

  • Page 30: Main (Home) Page

    To switch to the user Web interface, re-establish a Web connection to the telephone using the appropriate user password when prompted. The user Web interface is described in detail in the “4602 SIP User’s Guide.” 30 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 31: Local Commands For Manual Configuration

    Local Commands for Manual Configuration Local Commands for Manual Configuration This section describes how to use the telephone’s manual configuration capabilities. The following table outlines the local commands available through the telephone dialpad. Local commands are useful when debugging problems at the phone. To enter manual commands during startup, press the # (pound) key when prompted to, or after startup, press # any time the phone is idle.
  • Page 32 ForcedLogin is set to 1 (Enabled). MuteLOGOFF# prevents others from using the phone. The phone is unusable until the registered user logs back in. 2 of 2 32 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 33: Chapter 4: Troubleshooting

    Chapter 4: Troubleshooting Introduction This chapter provides basic and advanced troubleshooting procedures. Basic Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate when it is plugged in The set may not be receiving power. Double and nothing appears on the display. check that the Ethernet cable is plugged into the jack labeled and that the power...

  • Page 34: Advanced Troubleshooting Chart

    You have inadvertently enabled the HotLine feature, keypad does not work. which disables speed dialing. Avaya does not support the HotLine feature. To correct, you must set the HotLine parameter value to 0 (zero). 34 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 35: Appendix A: Configuration Parameters

    DHCP Site Specific Option SSON Configuration File Manual Entry Using Setup Web Interface - User WEBU Web Interface - Administrator WEBA Table 1: 4602 SIP Telephone Parameters lists all telephone parameters. Table 1: 4602 SIP Telephone Parameters Parameter Value Type Value Default Source(s)
  • Page 36 IP address of the HTTP server on “” SSON, ASCII which configuration files are MAN, characters located. All configuration files must WEBA be in the root directory. Examples: 192.168.0.100 2 of 8 36 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...
  • Page 37 Introduction Table 1: 4602 SIP Telephone Parameters (continued) Parameter Value Type Value Default Source(s) DialDelay Up to 2 The number of seconds (1-99) to CFG, ASCII wait before en bloc sending digits WEBA characters dialed in an invite message. The...
  • Page 38 1 ASCII If enabled, the Hold reminder tone CFG, character sounds every minute while any call WEBA, is in the hold state. WEBU 0 = Disabled 1 = Enabled 4 of 8 38 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...
  • Page 39 Introduction Table 1: 4602 SIP Telephone Parameters (continued) Parameter Value Type Value Default Source(s) HotDial 1 ASCII When HotDialing is enabled, the CFG, character user can dial calls without first WEBA, going off hook on the handset or WEBU speaker. HotDialing automatically turns the speaker on.
  • Page 40 Values of 0 to 65,000 are permitted. RegistrarServers Up to 255 Proxy server IP address or domain. 0.0.0.0 CFG, ASCII For example: WEBA, characters 192.168.0.9 example.com 6 of 8 40 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...
  • Page 41 Introduction Table 1: 4602 SIP Telephone Parameters (continued) Parameter Value Type Value Default Source(s) RegistrarPort Up to 4 Port number to contact the 5060 CFG, ASCII Registrar server. If a domain is WEBA, characters specified for Registrar servers, this value must be 0. If an IP address is specified for Registrar servers, this value must be 5060.
  • Page 42 Zone, if Time Zone is >12. VlanId Up to 9 Comma-separated pair of VLAN CFG, ASCII IDs for Ethernet Port 1. Allowed WEBA, characters values are 0 to 4094. Example: 1234 8 of 8 42 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 43: Appendix B: Configuring A Dial Plan

    Dial Plan Setup The 4602 SIP Telephone uses custom dial plans to assist in routing telephone calls and to minimize dialing delays experienced by users. In addition, the phone automatically attempts to dial a non-null dial sequence after a period of DialDelay seconds have passed.

  • Page 44: Example

    When dialing International numbers, the 4602 does not know in advance how many digits a given number requires, so some indication is needed to terminate the dialing process and send out the digits.

  • Page 45: Appendix C: Time Zone Determination

    Greenwich, UK, go from +1 to +12. Time zones west of Greenwich, UK go from -1 to -12. The 4602 SIP Telephone uses the TimeZone parameter to set the Date and Time display. The TimeZone parameter can be up to two ASCII characters. Because the phone does not accept a plus (+) or negative (-) sign, you have to use a formula to obtain a numerical time zone value to use.
  • Page 46 Time Zone Determination Figure 2: Time Zone Chart 46 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...
  • Page 47 Time Zone Setting Table 3: Actual Time Zones and Corresponding Time Zone Parameter Values If Actual Time Zone is: Use this Parameter Value: Issue 1.2 January 2005...
  • Page 48 Time Zone Determination 48 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

  • Page 49: Index

    Intended Audience ..International Dial Plan, Setting Up an Introduction to Managing the 4602 SIP Telephone ... . . Call Handling page/screen ... . .
  • Page 50 ....Proxy Servers ..Specifying a Registration Domain 50 4602 SIP Telephone SIP Release 1.2 Administrator’s Guide...

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