Avaya 4602 User Manual
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- Administrator's manual (50 pages) ,
- User manual (38 pages) ,
- Quick reference manual (2 pages)
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Troubleshooting
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Summary of Contents for Avaya 4602
- Page 1 4602 IP Telephone Release 1 User’s Guide 555-233-780 Issue 1 August 2002...
- Page 3 Avaya product and any other voice/data/video equipment that Part 68: Network Registration Number. This equipment is reg- could be accessed via this Avaya product (that is, “networks istered with the FCC in accordance with Part 68 of the FCC Rules.
- Page 4 A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada. Trademarks MultiVantage is a trademark of Avaya, Inc. DEFINITY is a registered trademark of Avaya, Inc. Other trademarked refer- ences in this guide are the property of their respective own- ers.
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Page 5: Table Of Contents
Conventions Used Symbolic Conventions Typographic Conventions Related Documents Chapter 1: Introducing Your 4602 Telephone Introduction The 4602 IP Phone Chapter 2: Using Your 4602 IP Telephone Introduction Making Calls Redialing the last number called Receiving Calls Call Handling Features Conference... - Page 6 Contents Changing from the Speakerphone to the handset 2-3 Turning the Speakerphone on during a call Turning the Speakerphone off during a call Ending a call while the speaker is active Transfer Sending a call to another telephone Retrieving a Voice Mail Message Logging Off the Phone Reinstating the Phone After a Logoff Chapter 3: Telephone Management...
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Page 7: About This Guide
About This Guide Overview This guide covers how to use your new 4602 IP Telephone. The 4602 is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. -
Page 8: Document Organization -Viii
Document Organization This guide contains the following chapters: Chapter 1, Chapter 1: Introducing Describes each button and feature Your 4602 Telephone on the face of the telephone. Chapter 2, Chapter 2: Using Your Covers all call-related information, 4602 IP Telephone... -
Page 9: Conventions Used -Ix
For information related to maintaining an IP Telephone System on a Local Area Network, see the “4600 Series IP Telephone LAN Administrator’s Guide” (Document Number 555-233-507). Standard telephone features are described in Chapter 17, “Telephony” of the Overview for Avaya MultiVantage Software (Document Number 555-233-767). Issue 1 August 2002... - Page 10 Related Documents About This Guide x Issue 1 August 2002...
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Page 11: Chapter 1: Introducing Your 4602 Telephone
Chapter 1: Introducing Your 4602 Telephone Introduction This chapter introduces you to the layout of the 4602 IP Telephone. It provides a description for each functional button and other phone characteristics. Issue 1 August 2002... -
Page 12: The 4602 Ip Phone
The 4602 IP Phone Chapter 1: Introducing Your 4602 Telephone The 4602 IP Phone The 4602 IP Telephone has two Line (Call Appearance) buttons, seven dedicated feature buttons, a 2-line by 24 character display area, and a one-way, listen-only speakerphone. - Page 13 Chapter 1: Introducing Your 4602 Telephone The 4602 IP Phone Table 1-1. 4602 IP Telephone Button/Feature Descriptions Callout Button/Feature Number Name Button/Feature Description Voice Message When lit, indicates you have a message Light waiting on your voice messaging system. Display The display screen has two lines of 24 characters each.
- Page 14 The 4602 IP Phone Chapter 1: Introducing Your 4602 Telephone Table 1-1. 4602 IP Telephone Button/Feature Descriptions Callout Button/Feature Number Name Button/Feature Description Voice Message Accesses your Voice Messaging System. Button Mute Turns off the active handset microphone, to prevent the other person from hearing you.
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Page 15: Chapter 2: Using Your 4602 Ip Telephone
Telephone Introduction This chapter covers making calls, receiving calls, and using the 4602’s call handling features. You can use call handling features when making a call or while a call is in progress. These features have dedicated phone buttons, such as Conference, Drop, Hold, Mute, Redial, Transfer and Speakerphone. -
Page 16: Call Handling Features
Call Handling Features Chapter 2: Using Your 4602 IP Telephone Call Handling Features The features described in this section are available while calls are in progress. Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator. -
Page 17: Returning To The Held Call
Speaker button, the indicator light illuminates to remind you that the listen-only Speakerphone is engaged. NOTE: The 4602 IP Telephone Speakerphone is a one-way, listen-only device. The party at the other end of the call will not be able to hear your voice, even though you can hear theirs. -
Page 18: Turning The Speakerphone Off During A Call
Call Handling Features Chapter 2: Using Your 4602 IP Telephone Turning the Speakerphone off during a call Lift the handset at any time. The speaker and the corresponding indicator light turn off; voice control reverts to the handset. Ending a call while the speaker is active Press the Speaker ( ) button. -
Page 19: Retrieving A Voice Mail Message
Logging Off the Phone Log off your 4602 IP Telephone to prevent unauthorized use during an absence or to protect your unique set of administered features when the phone is shared by multiple users. - Page 20 Logging Off the Phone Chapter 2: Using Your 4602 IP Telephone Issue 1 August 2002...
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Page 21: Chapter 3: Telephone Management And Troubleshooting
Interpreting the different ringer tones you hear. Personalizing your phone’s ringing pattern. Interpreting the 4602’s display symbols. Testing your telephone to be sure it is operating correctly. Basic Troubleshooting; this chart provides the most common problems an end user might encounter and suggested resolutions. -
Page 22: Interpreting Ringer Tones
Chapter 3: Telephone Management and Interpreting Ringer Tones Troubleshooting Interpreting Ringer Tones As you become more familiar with your IP Telephone, you will recognize the various tones you hear in response to an incoming call or while using the handset. The chart below provides an overview of the tones you hear;... -
Page 23: Personalizing Your Telephone's Ringing Pattern
Chapter 3: Telephone Management and Personalizing Your Telephone’s Ringing Troubleshooting Pattern Reorder -- -- -- -- -- -- Fast busy tone repeated every half-second to indicate all phone trunk lines are busy. Ringback ---- ---- ---- ---- Low-pitched tone repeated 15 times a minute to indicate the number dialed is ringing. -
Page 24: Interpreting Display Icons
Chapter 3: Telephone Management and Interpreting Display Icons Troubleshooting Interpreting Display Icons As you become more familiar with your IP Telephone’s display, you will recognize the icons or symbols associated with the state of a call or the state of the phone. The chart below provides an overview of the icons you may see;... -
Page 25: Basic Troubleshooting Chart
Chapter 3: Telephone Management and Troubleshooting Basic Troubleshooting Chart Basic Troubleshooting Chart Problem/Symptom Suggested Solution Phone does not activate after Unless your System Administrator has connecting it the first time already initialized your telephone, you may experience a delay of several minutes before it becomes operational. - Page 26 Chapter 3: Telephone Management and Basic Troubleshooting Chart Troubleshooting Problem/Symptom Suggested Solution Display shows an Most messages involve server/phone error/informational message interaction. If you cannot resolve the problem based on the message received, contact your System Administrator for resolution. Audio quality is poor, Various potential network problems may specifically, you hear an echo be causing the problem.
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Page 27: Resetting And Power Cycling The Ip Telephone
Chapter 3: Telephone Management and Resetting and Power Cycling the IP Troubleshooting Telephone Problem/Symptom Suggested Solution A feature does not work as Verify the procedure and retry. For certain indicated in the User Guide features, you must lift the handset first or (for example, the Message place the phone off-hook. -
Page 28: Power Cycling The Phone
Chapter 3: Telephone Management and Resetting and Power Cycling the IP Telephone Troubleshooting Reset the phone and any Press # (the pound key). previously assigned The display shows the (programmed) values message "Resetting values" (Use this option only if your while your IP Telephone phone has programmed, resets its programmed...