Operator Service; Pin Call Routing - Panasonic KX-TVA50 Feature Manual

2.2 System Features

2.2.36 Operator Service

Description
Allows callers to be connected to a live operator. The operator can then transfer the caller to the
appropriate party or service as needed. Operator Service can work in conjunction with other services,
often providing a way for callers having difficulty using the VPS to receive assistance. A maximum of
3 operators can be specified to receive calls in the Day, Night, Lunch, and Break Modes, and each
operator can be assigned a mailbox for message-taking.
Note
• Operator 1 in the day mode is automatically designated as the Message Manager and is
assigned the extension number "0" or "9". This operator's mailbox is the General Delivery
Mailbox.
• For KX-TDA/TAW series, KX-TD500, KX-TD816, KX-TD1232, and KX-TA1232, Operators 2
and 3 can be assigned to a floating number that is assigned to a ring group (Incoming Call
Distribution Group).
Calls can be directed to an operator when:
a)
A caller does not or cannot send any DTMF signals to the VPS (i.e., the caller does not dial
any digits or has a rotary telephone).
b)
A caller dials "0" when the call is being handled by Automated Attendant Service.
c)
A Custom Service or Personal Custom Service option is set to transfer callers to Automated
Attendant Service (refer to 2.1.8 Personal Custom Service or 2.4.4 Custom Service in the
Programming Manual). After pressing the appropriate dial key, the caller is directed to an
operator.
Operator Service offers callers many chances to reach a human operator. Operator Service can be
structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If that fails,
the call goes to Operator 3. If that fails, the caller can record a message. At each stage, there are
other options for busy cases and no-answer cases.
Programming Manual References
"Operator Service" in 2.4.3 Parameters
Subscriber's Manual References
7.4 Customizing the Message Manager's Mailbox

2.2.37 PIN Call Routing

Description
Allows the System Administrator to store a maximum of 200 PIN (Personal Identification Number—
max. 20 digits) numbers and assign a destination (extension, mailbox, or Custom Service) to each
PIN for each time mode (day/night/lunch/break). In a Custom Service, callers can be required to enter
a PIN number in order to be directed to a destination.
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