Automated Attendant; Broadcasting Messages - Panasonic KX-TVA50 Feature Manual

2.2.3

Automated Attendant

Description
Allows you to direct incoming calls without the use of an operator. Callers can be redirected to the
desired extension in one of the following way: (1) dial extension numbers directly, (2) spell the name
of the desired party using the dial keys on their telephones (refer to 2.2.18 Dialing by Name), or (3)
listen to all subscriber names and select the desired extension (refer to 2.2.27 List All Names).
Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based
on numbers dialed by callers.
When calls from extensions are transferred to other subscribers, "Transferring you to (name)." can be
heard by callers before the calls are transferred. This feature is not available when the name of called
party is not recorded.
The service can be programmed for Day, Night, Lunch, and Break time modes, and is available for
both Port and Trunk Services.
Callers will reach Automated Attendant Service when:
a)
The Incoming Call Service of a trunk or port is set to "Automated Attendant" (refer
to"Incoming Call Service" in 2.3.1 Service Group in the Programming Manual).
b)
The Service of Holiday Service is set to "Automated Attendant" (refer to"Service" in 2.4.2
Holiday Settings in the Programming Manual).
c)
They press [#8] (Automated Attendant Service Access Command) during a call.
d)
A Custom Service or Personal Custom Service option is set to transfer callers to Automated
Attendant Service (refer to 2.1.8 Personal Custom Service or 2.4.4 Custom Service in the
Programming Manual).
e)
A subscriber transfers the caller to Automated Attendant Service.
Programming Manual References
"Automated Attendant" in 2.4.3 Parameters
2.2.4

Broadcasting Messages

Description
Allows the System Manager to deliver the same message to all VPS subscribers' mailboxes
simultaneously. Broadcast Messages have priority over other regular or urgent messages during
playback, but otherwise are treated like regular messages. They are not treated as "Urgent"
messages; if "Only Urgent Messages" is selected as the Notification Type in the Notification Schedule
setting, the Message Waiting Notification is not activated when a Broadcast Message is received.
Conditions
• This feature is only available to the System Manager.
Subscriber's Manual References
6.7 Delivering Messages
2.2 System Features
Feature Manual 15