Fax Troubleshooting; Fax Troubleshooting Checklist - Lexmark Pro5500 Series Quick Reference Manual

Troubleshooting
In Windows 7 or earlier
a Click , or click Start and then click Run.
b
In the Start Search or Run dialog, type devmgmt.msc.
c
Press Enter, or click OK.
The Device Manager opens.
2
Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
R
EMOVE AND REINSTALL THE PRINTER SOFTWARE

Fax troubleshooting

• "Fax troubleshooting checklist" on page 53
• "Cannot send faxes" on page 53
•
"Cannot receive faxes" on page 54
•
"Cannot run the fax software" on page 54

Fax troubleshooting checklist

If you encounter problems sending and receiving faxes, then check the connection first:
1
Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL
filter, VoIP device, or cable modem where you connected the printer. Make sure you plug the
telephone into the same port.
If you do not hear a dial tone, then contact your line provider.
2
While the printer is connected to the telephone line, check for a dial tone by plugging an analog
telephone into the port of the printer.
If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each
item.
If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics
in this section.
Connection checklist
•
Make sure that the printer and other devices on the line (if applicable) are set up and configured
correctly according to your setup scenario.
•
Make sure that the cables are connected to the correct ports.
• Make sure that the cables are securely plugged in.
Check the cable connections for the following hardware, if applicable:
Power supply Answering machine Cable modem Splitter
Telephone VoIP adapter DSL filter
• If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for
the printer.
• If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged
into the first phone port.
• If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter.
Cannot send faxes
If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following:
M
AKE SURE TO ENTER YOUR USER INFORMATION IN THE PRINTER
If you did not enter your user information during initial setup, then enter your fax name and fax number.
This is the information that identifies you as the sender in all the faxes that you send. Some countries
or regions require the fax number and fax name for you to send a fax, and some fax machines block
anonymous faxes.
R
EDUCE THE TRANSMISSION SPEED OF THE FAX MODEM
The modem of the printer can send and receive data up to at 33,600 bps. However, it is not necessary
to set the modem to its fastest transmission capability. The speed of the modem of the receiving fax
machine must match or be greater than the speed at which you are sending your fax. Otherwise, your
fax will not be received.
1
From the home screen, navigate to:
> Fax Setup > Dialing and Sending > Max Send Speed
2
Select a sending speed, and then touch Accept.
E
NABLE ERROR CORRECTION
Errors and blurs may appear in the faxed document if there is too much noise on the line. This feature
enables the printer to transmit the bad blocks of data again and correct the errors. When a fax has too
many errors, the fax may be rejected by the receiving fax machine.
From the home screen, navigate to:
> Fax Setup > Dialing and Sending > Error Correction > On > Accept
E
NABLE AUTOMATIC FAX CONVERSION
If the receiving fax machine does not support color fax, then this option automatically converts the
outgoing color fax to black and white. It also automatically reduces the resolution of the fax to a
resolution that the receiving machine can support.
RJ‑11 adapter
53