Copier Does Not Respond; Poor Copy Quality - Lexmark XM1100 Series User Manual

Troubleshooting

Copier does not respond

Action
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3
Turn off the printer, then wait for about 10 seconds, and then turn it back
on.
Did Performing Self Test and Ready appear?
Scanner unit does not close
Action
Check if there are no obstructions between the scanner unit and the
printer.
a
Lift the scanner unit.
b
Remove any obstruction that keeps the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close properly?

Poor copy quality

Action
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Yes No
Clear the error or status Go to step 2.
message.
Go to step 3. Connect the power
cord to the printer and
a properly grounded
electrical outlet.
The problem is solved. Contact
support.
Yes No
The problem is solved. Contact
support.
Yes No
Clear the error or status Go to step 2.
message.
Go to step 3. Increase the scan
resolution setting for a
higher‑quality output.
288
customer
customer