VTech CS6114 Complete User's Manual page 36

Appendix
Troubleshooting
• If your telephone s plugged n wth a modem or a surge protector, plug the
telephone (or modem/surge protector) nto a dfferent locaton. If ths doesn't
solve the problem, relocate your telephone or modem farther apart from each
other, or use a dfferent surge protector.
• The locaton of your telephone base can mpact the performance of your cordless
phone. For better recepton, nstall the telephone base n a centralzed locaton
wthn your home or offce, away from walls or other obstructons. In many
envronments, elevatng the telephone base mproves overall performance.
• Dsconnect the telephone base from the telephone wall jack and plug n a corded
telephone. If calls are stll not clear, the problem s probably n the wrng or
telephone servce. Contact your telephone servce provder (charges may apply).
• If other telephones n your home are havng the same problem, the problem s n
the wrng or telephone servce. Contact your telephone servce provder (charges
may apply).
I hear other calls when using the telephone.
• Dsconnect the telephone base from the telephone wall jack. Plug n a dfferent
telephone. If you stll hear other calls, the problem s probably n the wrng or
telephone servce. Contact your telephone servce provder.
I hear noise on the cordless handset and the keys do not work.
• Make sure the telephone lne cord s plugged n securely.
The caller ID features are not working properly.
• Caller ID s a subscrpton servce. You must subscrbe to ths servce from your
telephone servce provder for ths feature to work on your telephone.
• The caller may not be callng from an area whch supports caller ID.
• Both your and the caller's telephone servce provders must use equpment
compatble wth the caller ID servce.
• The caller ID nformaton dsplays after the frst or second rng.
• If you subscrbe to hgh-speed Internet servce (DSL - dgtal subscrber lne)
through your telephone lne, you must nstall a DSL flter between the telephone
lne cord and the telephone wall jack. The flter prevents nose and caller ID
problems caused by DSL nterference. Contact your DSL servce provder for
more nformaton about DSL flters.
The telephone does not receive caller ID or the telephone does not
show caller ID during call waiting.
• Make sure you subscrbe to caller ID wth call watng features provded by your
telephone servce provder.
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