Troubleshooting - Sagem MY421Z User Manual

287244723_my421Z_EN.book Page 81 Monday, October 6, 2008 4:15 PM

Troubleshooting

The phone won't start and/or won't take a charge
The battery has completely lost its charge.
Connect the phone to the charger for between 5 and 30 minutes. The
phone will only switch on after it has been charging for a few minutes.
You may use the phone again when the Start option is displayed on
the screen.
If the phone still won't start after 30 minutes charging, contact
customer service.
SIM not present
Check if the SIM card is present and properly positioned / inserted.
Check the condition of the SIM card. If damaged, please go back to
the operator's shop for advice. Contact your after-sales service if
the message persists.
Incorrect PIN code
An incorrect PIN code has been entered. Be careful! Three
incorrect PIN codes will block the SIM Card.
SIM BLOCKED
If a wrong PIN is entered three times in succession, your SIM card
is blocked. You must then:
- Enter the PUK (Personal Unblocking Key) code provided by your
operator, and validate.
- Enter your PIN and validate.
- Enter your PIN again and validate.
After 5 or 10 failed attempts (depending on the type of SIM card),
the SIM card is permanently locked. You must then contact your
operator to obtain a new card.
SIM LOCKED
In certain cases, the handset can only be used with some types of
SIM cards. This message means that the SIM card you are using
does not match the phone. Take the SIM card out, and switch the
phone on again. If the message SIM not present appears on the
screen, you will need to check its compatibility with the phone
vendor. If not, please contact your after-sales service.
Troubleshooting 81