Sagem MY421Z User Manual page 82

287244723_my421Z_EN.book Page 82 Monday, October 6, 2008 4:15 PM
No call connection
Check that the number you have dialled is correct.
If the letter R is displayed on the top right corner of the screen,
without any network name displayed, only emergency services can
be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are
requesting; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No incoming calls received
Try to make a call in order to check that the phone and the network
are operational.
Check and deactivate the permanent call forwarding (permanent
call forwarding icon displayed on the screen).
Check and deactivate the incoming calls restriction when
necessary.
If the problem persists, please contact your Technical Helpdesk.
Poor reception quality when calling
Avoid placing your fingers on the bottom of the phone, where the
aerial is integrated: the phone will have to use full strength to
establish a quality transmission.
Cannot send message
Check that the message centre number is correctly entered.
To do so, please select the menu Messages, select Advanced/
Options/SMS, select MSG centre n° and check the number
entered. Please contact your network provider to get this number.
No voicemail
Check that your subscription does offer this service.
Program the call to be forwarded to voicemail using the information
provided by the operator.
Try to make a call to check that phone and network are operational.
Check if the voicemail number is properly configured. To do so, go
to the Settings/Calls menu, select Voicemail and check the
number. Otherwise, enter your operator's voicemail number.
82 Troubleshooting