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Communication problems linked with a poor environment,
especially:
Problems accessing and/or logging onto the Internet, such
as breakdowns of the access network, the failure of the
subscriber's or his correspondent's line, transmission fault
(poor geographic coverage by radio transmitters,
interference, disturbance, fai-lure or poor quality of phone
lines...), a fault inherent to the local network (cabling, file
server, user phone) and/or transmission network fault
(interference, disturbance, failure or poor quality of the
network...).
Change of parameters of the cellular network made after
the phone was sold.
Supply of new software versions.
Current servicing work: delivery of consumables,
installation or replacement of these consumables...
Call-outs for phone or software modified or added without
the written consent of Sagem Communication.
Faults or disruptions resulting from the use of products or
accessories not compatible with the phone.
Phones returned to Sagem Communication without having
complied with the return procedure specific to the phone
cove-red by this warranty.
The opening or closing of a SIM operator key and call-outs
resulting in the non-operation of the phone resulting from
the opening or closing of SIM operator key done without the
agreement of the original operator.
5.
In the cases of warranty exclusion and of expiry of the
warranty period, Sagem Communication shall draw up an
estimate to be given to the customer for acceptance before
any call-out. The repair and carriage costs (there and back)
given in the accepted estimate will be charged to the
customer.
These provisions are valid unless a special written
agreement has been made with the customer. If one of the
provisions turns out to infringe a legally essential rule that
consumers could have the benefit of under the national
legislation, this provision will not be applied, but all other
provisions will remain valid.
Troubleshooting
The phone won't start and/or won't take a charge
The battery has completely lost its charge.
Connect the phone to the charger for between 5 and
30 minutes. The phone will only switch on after it has been
charging for a few minutes.
You may use the phone again when the Start option is
displayed on the screen.
If the phone still won't start after 30 minutes' charging,
contact customer service.
SIM not present
Check if the SIM card is present and properly
positioned / inserted.
Check the condition of the SIM card. If damaged, please go
back to the operator's shop for advice. Contact your
after-sales service if the message persists.
Incorrect PIN code
An incorrect PIN code has been entered. Be careful! Three
incorrect PIN codes will block the SIM Card.
SIM BLOCKED
If a wrong PIN number is entered three times in succession,
your SIM card is blocked. You must then:
-
Enter the PUK (Personal Unblocking Key) code provided
by your operator, and validate.
-
Enter your PIN number and validate.
-
Enter your PIN number again and validate.
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