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After 5 or 10 failed attempts (depending on the type of SIM
card), the SIM card is definitely locked. You must then
contact your operator to obtain a new card.
SIM LOCKED
In certain cases, the handset can only be used with some
types of SIM cards. This message means that the SIM card
you are using does not fit with the phone. Take the SIM card
out, and switch it back on. If the message SIM not present
appears on the screen, you will need to check its
compatibility next to the place where you bought it. If not,
please contact your after-sales service.
No call connection
Check that the number you have dialled is correct.
If the letter R is displayed on the top right corner of the
screen, without any network name displayed, only
emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service
you are requesting; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when
necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical
Helpdesk.
No receiving calls
Try to make a call in order to check that the phone and the
network are operational.
Check and deactivate the permanent call forwarding
(permanent call forwarding icon displayed on the screen).
Check and deactivate the incoming calls restriction when
necessary.
If the problem persists, please contact your Technical
Helpdesk.
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Quality reception when calling
Avoid placing your fingers on the top of the phone, where
the aerial is integrated: the phone will have to use full
strength to establish a quality transmission.
Impossible to send message
Check that your SIM card does offer this service. Try to
make a call to check that phone and network are
operational.
Check if the voicemail number is properly configured
Check that the message centre number is correctly entered.
To do so, go to the Messages/Options/SMS menu, select
Message centre number and check the number.
No voicemail
Check that your subscription does offer this service.
Program the call to be forwarded to voicemail using the
information provided by the operator.
Operator name does not appear on screen
Go into the Settings menu, select Networks, then
Selection. Wait until the operator appears, select it and
validate.
If the Operator logo is present (depending on model),
activate the display (Settings/Display/Operator logo).
How can I increase the efficiency of my phone?
Activate the eco mode (see Settings/Display/Energy
saving).
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