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On-demand Recording ...................................................................................................................................................................... 114
Query Call Recording Files ........................................................................................................................................................................ 115
9.
How to Audit Call Usage with Report and Analyzer to Improve Working Efficiency? .............................................................................. 117
CDR .......................................................................................................................................................................................................... 117
How to find the call history? ............................................................................................................................................................. 118
How to check QoS of each call in RTCP? ............................................................................................................................................ 120
Back up CDR file ....................................................................................................................................................................................... 122
10. How do UC Server and UC Client Work with ISG50? ................................................................................................................................ 123
Preparation for TAPI Service ..................................................................................................................................................................... 124
TAPI Driver Installation ............................................................................................................................................................................. 126
UC Server Installation ............................................................................................................................................................................... 129
UC Client Installation ................................................................................................................................................................................ 139
Presence ........................................................................................................................................................................................... 147
Make a call ........................................................................................................................................................................................ 148
Hang up a call ................................................................................................................................................................................... 150
Reject a call ....................................................................................................................................................................................... 150
Blind Transfer .................................................................................................................................................................................... 151
Consultant Transfer ........................................................................................................................................................................... 152
Redirect a call ................................................................................................................................................................................... 153
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