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5-1. Check before requesting for service
Check before requesting for service.
If the following symptoms are observed when using the product, recheck the following. It may not be a
problem.
Symptom
I cannot turn on the power of
the device
The power of the device is
turned on, but the screen on the
monitor is not turned on
Camera number is displayed on
the screen but the video of the
camera is not displayed
Video of camera is displayed on
the screen but I cannot record
the video through the device
I cannot search the recorded
video.
Check whether the power plug is correctly plugged.
Check whether the voltage of the power supply is correct.
If the power cannot be turned even when the power of the device is
connected correctly, please contact your closest service center
Check whether the power plug is correctly plugged.
Check whether the monitor is turned on.
Check whether the video cable between the monitor and device is
connected correctly.
Check the selected monitor type.
Try disconnecting the power plug, and then plugging it again.
Check whether the video output port of the camera is correctly connected
to the device.
Check whether the power supply of the camera is connected correctly.
Check whether the resolution is set to 1024x768 in VGA environment
setting.
Check if there is any issue with the video cable between the device and
the camera.
Reboot this device.
Check the recording setting from the recording setting menu.
Check whether the hard disk is recognized from the system information
window.
If the hard disk is not recognized normally, check the format and
connected condition of the hard disk.
Check the available space on the hard disk.
During the search, check whether the video data currently being recorded
exists.
If the video data currently being recorded does not exist, check the
recording setting of the menu.
Check whether the hard disk is recognized from the system information
window.
If the hard disk is not recognized normally, check the format and
connected condition of the hard disk.
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Checkpoint and resolution
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