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Grandstream Networks GXP21 Series User Manual

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Grandstream Networks, Inc.
GXP21xx SIP Enterprise Phones
Grandstream Networks, Inc.
GXP21xx User Manual
Page 1 of 1
Firmware version: 1.0.1.66
Last Updated: 05/2011

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Summary of Contents for Grandstream Networks GXP21 Series

  • Page 1 Grandstream Networks, Inc. GXP21xx SIP Enterprise Phones Grandstream Networks, Inc. GXP21xx User Manual Page 1 of 1 Firmware version: 1.0.1.66 Last Updated: 05/2011...

  • Page 2: Table Of Contents

    Table 2: GXP21xx Connectors ....................... 4 Table 3: GXP21xx Product Models ....................7 Table 4: GXP21xx Comparison Guide .................... 7 Table 5: GXP21xx Key Features in a Glance ................. 8 Grandstream Networks, Inc. GXP21xx User Manual Page 1 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...
  • Page 3 4. Screenshot of Advanced User Configuration Page 5. Screenshot of SIP Account Configuration Page 6. Screenshot of Saved Configuration Changes Page 7. Screenshot of Reboot Page Grandstream Networks, Inc. GXP21xx User Manual Page 2 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011...

  • Page 4: Gxp21Xx User Manual

    • Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. Grandstream Networks, Inc.

  • Page 5: Installation

    Lamp Field) and Presence. GXP2120/2110 Extension package contains: 1) 1 GXP Extension unit 2) 2 connection cables 3) 1 universal power adaptor Grandstream Networks, Inc. GXP21xx User Manual Page 4 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...

  • Page 6: Figure 1: Connecting The Gxp2120/2110 And The Gxp Extension Board

    The first GXP EXT draws power directly from the phone. Connect the second GXP Extension unit using the connection plate and the connection cable. The GXP2120/2110 will automatically reboot and power up the GXP Extensions. Grandstream recommends, though not required, to use a separate power supply with the second GXP EXT.

  • Page 7: Safety Compliances

    If you purchased your GXP21xx from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product.

  • Page 8: Product Overview

    Extension Module Yes, up to 2 Expansion Yes, up to 2 Expansion Modules, 56 nodes each Modules, 56 nodes each Grandstream Networks, Inc. GXP21xx User Manual Page 7 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...

  • Page 9: Table 5: Gxp21Xx Key Features In A Glance

    93mm (H) Weight 1.66KG (3.64lbs) 1.78KG (3.92lbs) 1.63KG (3.59lbs) ° ° Temperature 32 –104 F/ 0 – 40 Grandstream Networks, Inc. GXP21xx User Manual Page 8 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...

  • Page 10: Table 7: Gxp21Xx Technical Specifications

    Silence Suppression, VAD (voice activity detection), CNG (comfort noise generation), ANG (automatic gain control) Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for speakerphone mode, Support side tone Grandstream Networks, Inc. GXP21xx User Manual Page 9 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...
  • Page 11 Over, Support customizable idle screen via downloading XML by HTTP/TFTP Security User and administrator level passwords, MD5 and MD5-sess based authentication, AES based secure configuration file, SRTP, TLS, 802.1x media access control Grandstream Networks, Inc. GXP21xx User Manual Page 10 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011...

  • Page 12: Using The Gxp21Xx Sip Enterprise Phone

    Press this button to toggle between idle screen, weather and IP Address. • REDIAL Redials the last number • END CALL Hangs up phone Grandstream Networks, Inc. GXP21xx User Manual Page 11 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...

  • Page 13: Table 9: Lcd Icons

    Press to dial out the number or redial when the phone is idle TRANSFER Transfer an ACTIVE call to another number CONF Press CONF button to connect Calling/Called party into conference Grandstream Networks, Inc. GXP21xx User Manual Page 12 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011...

  • Page 14: Making Phone Calls

    In off-hook state, select an idle line and the name of the account (as configured in the web interface) is displayed on the LCD and a dial tone is heard. Grandstream Networks, Inc. GXP21xx User Manual Page 13 of 41 Firmware version: 1.0.1.66...
  • Page 15 Select phone number using the arrow keys • Press OK to select • Press OK again to dial. Grandstream Networks, Inc. GXP21xx User Manual Page 14 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...
  • Page 16 1. Press MENU button to bring up MAIN MENU 2. Select “Direct IP Call” using the arrow-keys 3. Press OK to select 4. Input the 12-digit target IP address. (Please see example below) Grandstream Networks, Inc. GXP21xx User Manual Page 15 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...

  • Page 17: Answering Phone Calls

    Press the “DND” button to enable/disable “Do Not Disturb” (the corresponding icon will be on the right hand side of the screen). When DND is enabled, the phone will not ring and send caller directly to voicemail. Grandstream Networks, Inc. GXP21xx User Manual Page 16 of 41 Firmware version: 1.0.1.66...

  • Page 18: Phone Functions During A Phone Call

    However, if a new call comes in, the other calls will be placed on hold and the host will have to individually re-join the held lines back into the conference by repeating the previous two steps again Grandstream Networks, Inc. GXP21xx User Manual Page 17 of 41 Firmware version: 1.0.1.66...
  • Page 19 In addition, they would need to navigate to “Settings”->”Basic Settings” on the web UI and set the line to “Shared Line” with the corresponding account. If the user requires more shared call Grandstream Networks, Inc. GXP21xx User Manual Page 18 of 41 Firmware version: 1.0.1.66...

  • Page 20: Call Features

    USTOMIZED CREEN Grandstream GXP21xx Enterprise IP phone support both simple and advanced XML applications: 1) XML Custom Screen, 2) XML Downloadable Phonebook and 3) Advanced XML Survey Application. For more information on how to create a downloadable XML phonebook, creating a custom idle screen and/or reprogramming the soft-keys on GXP21xx, please visit our website at: http://www.grandstream.com/support...

  • Page 21: Configuration Guide

    Korean, Japanese, Italian, Spanish, French, German, Portuguese, Russian, Croatian, Hungarian, Polish, Slovenian which are built in the phone. Users could select Automatic for local language based on IP Grandstream Networks, Inc. GXP21xx User Manual Page 20 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...

  • Page 22: Figure 2: Keypad Gui Flow

    Press Menu button to reboot the device Exit Exit from this menu 2: K GUI F IGURE EYPAD Grandstream Networks, Inc. GXP21xx User Manual Page 21 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...
  • Page 23 802.1Q/VLAN Tag Netmask Priority value Gateway Reset Vlan Config DNS Server 1 Back DNS Server 2 Back Grandstream Networks, Inc. GXP21xx User Manual Page 22 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...

  • Page 24: Configuration Via Web Browser

    • Account X: To configure each of the SIP accounts. • EXT X: To configure setting on extension module (Not applicable on the GXP2100) Grandstream Networks, Inc. GXP21xx User Manual Page 23 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011...

  • Page 25: Table 13: Device Configuration - Status

    3. Static IP mode: configure all of the following fields: IP address, Subnet Mask, Default Router IP address, DNS Server 1 (primary), DNS Server 2 (secondary). These fields are set to zero by default. Grandstream Networks, Inc. GXP21xx User Manual Page 24 of 41 Firmware version: 1.0.1.66...
  • Page 26 The 3rd number indicates weekday: 0,1,2,..,6( for Sun, Mon, Tues,..,Sat) Therefore, this example is the DST which starts from the second Sunday of March to the 1st Sunday of November. Grandstream Networks, Inc. GXP21xx User Manual Page 25 of 41 Firmware version: 1.0.1.66...
  • Page 27 Set headset TX gain to -6, 0 or +6. Default is 0 db. Headset RX gain (dB) Set headset RX gain to -6, 0 or +6. Default is 0 db. Grandstream Networks, Inc. GXP21xx User Manual Page 26 of 41 Firmware version: 1.0.1.66...

  • Page 28: Table 15: Device Configuration - Settings /Advanced Settings

    Firmware upgrade may take up to 10 minutes depending on network environment. Do not interrupt the firmware upgrading process. Note: Grandstream strongly recommends that the user upgrade firmware locally in a LAN environment if using TFTP to upgrade. Please DO NOT interrupt the upgrade process (especially the power supply) as this will damage the device.
  • Page 29 Connection Request Enter the connection request password. Password Authentication Method Select the authentication method among “No authentication”, “Basic” or Digest. Grandstream Networks, Inc. GXP21xx User Manual Page 28 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...
  • Page 30 To configure a User ID/extension to dial automatically when the phone is taken offhook. Syslog Server The IP address or URL of System log server. This feature is especially useful for ITSPs. Grandstream Networks, Inc. GXP21xx User Manual Page 29 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011...
  • Page 31 System Ring Tone System ring tone. Default is North American standard. Adjust system ring tone frequencies and cadences based on local telecom standard. Grandstream Networks, Inc. GXP21xx User Manual Page 30 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011...
  • Page 32 Configures the access control of configurations via the phone keypad menu. There Keypad Menu are three modes: • Unrestricted • Basic Settings Only • Constraint Mode Grandstream Networks, Inc. GXP21xx User Manual Page 31 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...

  • Page 33: Table 16: Sip Account Settings

    Note: The “Automatic” setting in language refers to Grandstream’s IP2Location client which when connected to Internet would attempt to lookup a database (driven by Grandstream) with the IP address for its geographical location. Language file postfix allows the language file to have different postfixes so the phone can request a particular file.
  • Page 34 This configuration selects whether or not the incoming messages should be Messages validated. Support SIP Instance ID Selects whether or not SIP Instance ID is supported. Grandstream Networks, Inc. GXP21xx User Manual Page 33 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011...
  • Page 35 Sends DTMF using RFC2833. The default is 101. Early Dial Default is “No”. Use only if proxy supports 484 responses. Dial Plan Prefix Sets the prefix added to each dialed number. Grandstream Networks, Inc. GXP21xx User Manual Page 34 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011...
  • Page 36 Account 1. Call Log User can choose to disable Call Log and what kind of calls to log. Grandstream Networks, Inc. GXP21xx User Manual Page 35 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...
  • Page 37 SIP info header from the server. Allow Auto Answer by If the Call-Info header contains answer-after=0, the call be answered automatically Call-Info (so called paging mode). Grandstream Networks, Inc. GXP21xx User Manual Page 36 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011...
  • Page 38 Incorrect settings will affect the voice quality. No Key Entry Timeout Default is 4 seconds. After the timeout, the phone will send out the dialed number. Grandstream Networks, Inc. GXP21xx User Manual Page 37 of 41 Firmware version: 1.0.1.66 Last Updated: 05/2011 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 4846...

  • Page 39: Saving The Configuration Changes

    Press the “Reboot” button at the bottom of the configuration menu to reboot the phone remotely. The web browser will then display a message window to confirm that reboot is underway. Wait 30 seconds to log in again. Grandstream Networks, Inc. GXP21xx User Manual Page 38 of 41 Firmware version: 1.0.1.66...

  • Page 40: Software Upgrade & Customization

    Please check the Support/Download section of our website to obtain this HTTP server IP address: http://www.grandstream.com/support/firmware. Alternatively, download and install a free TFTP or HTTP server to the LAN to perform firmware upgrades. A free Windows version TFTP server is available: http://support.solarwinds.net/updates/New-customerFree.cfm.

  • Page 41: Configuration File Download

    XML file named “cfgxxxxxxxxxxxx.xml”, where “xxxxxxxxxxxx” is the MAC address of the device, i.e., “cfg000b820102ab”. The configuration file name should be in lower cases. For more details on XML provisioning, please refer to http://www.grandstream.com/support. Managing Firmware and Configuration File Download When “Automatic Upgrade”...

  • Page 42: Restore Factory Default Setting

    Step 3: Press the “OK” button to move the cursor to “OK”. Press “OK” button again to confirm. If the MAC address is correct, the phone will reboot. Otherwise, it will exit to previous keypad menu interface. Grandstream Networks, Inc. GXP21xx User Manual Page 41 of 41 Firmware version: 1.0.1.66...

This manual is also suitable for:

Gxp2120Gxp2110Gxp2100

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