Grandstream Networks GXP21 Series User Manual
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Grandstream Networks GXP21 Series User Manual

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GXP21xx Series – User Guide
Description
Thank you for purchasing Grandstream GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Enterprise
IP Phone. GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 is a state-of-the-art enterprise grade IP
phone. GXP2170 features 12 dual-color line keys (can be digitally programmed as up to 48
provisionable BLF/fast-dial keys). GXP2135 features 8 dual-color line keys (can be programmed as up
to 32 provisionable BLF/fast-dial keys). GXP2140/GXP2160/GXP2170 features 4.3 inch TFT Color
LCD, 5 programmable context-sensitive softkeys, dual Gigabit network ports, integrated PoE and
Bluetooth, 5-way conference, and Electronic Hook Switch (EHS). GXP2135 supports 2.8 inch TFT
Color LCD, 4 programmable context-sensitive softkeys, 4-way voice conference and EHS with
Plantronics headsets. GXP2130 supports 2.8 inch TFT Color LCD, 4 programmable context-sensitive
softkeys, 4-way voice conference and EHS with Plantronics headsets. Also, this series can support up
to 3 lines for GXP2130, 4 lines for GXP2140, 6 lines for GXP2160, 12 lines for GXP2170, and 8 lines
for GXP2135. The GXP2130 / GXP2140 / GXP2160 / GXP2170 / GXP2135 delivers superior HD audio
quality, rich and leading-edge telephony features, personalized information and customizable
application service, automated provisioning for easy deployment, advanced security protection for
privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS
platforms.
The GXP2130/GXP2160/GXP2170/GXP2135 supports presence and Busy Lamp Field (BLF) in the
Multi-Purpose Keys as well. The GXP2140/GXP2170 is expandable with one to 4 expansion modules.
The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 is the perfect choice for enterprise users
looking for a high quality, feature rich multi-line executive IP phone with advanced functionalities and
performance.
PRODUCT OVERVIEW
Feature Highlights
The following tables contain the major features of GXP21xx.
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Page 1
3 lines
2.8 inch (320×240) TFT color LCD
4 programmable softkeys
GXP2130
Bluetooth V2.1 (GXP2130v2 only)
8 programmable Multi-Purpose Keys
4-way conference
Grandstream Networks
GRANDSTREAM NETWORKS

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  • Page 1 No image found Image not found or type unknown GRANDSTREAM NETWORKS GXP21xx Series – User Guide Description Thank you for purchasing Grandstream GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Enterprise IP Phone. GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 is a state-of-the-art enterprise grade IP phone. GXP2170 features 12 dual-color line keys (can be digitally programmed as up to 48 provisionable BLF/fast-dial keys).
  • Page 2 No image found GRANDSTREAM NETWORKS Image not found or type unknown 4 lines 4.3 inch (480×272) TFT color LCD 5 programmable softkeys GXP2140 Bluetooth V2.1 5-way conference Expansion board Image not found or type unknown 6 lines 4.3 inch (480×272) TFT color LCD...
  • Page 3 No image found GRANDSTREAM NETWORKS Image not found or type unknown 8 dual-color line keys that can be digitally programmed as up to 32 provisionable BLF/fast-dial keys GXP2135 2.8 inch (320×240) TFT color LCD 4 programmable softkeys Bluetooth V2.1 4-way conference...
  • Page 4 No image found GRANDSTREAM NETWORKS Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the GXP21xx series. SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, FTP/FTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP,...
  • Page 5 No image found GRANDSTREAM NETWORKS Hold, transfer, forward, 4-way conference, call park, call pickup, shared-call-appearance (SCA), bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to 2000 items), call Telephony Features waiting, call log (up to 500 records), customization of screen,off- hook auto dial, auto answer, click-to-dial, flexible dial plan,hot...
  • Page 6 No image found GRANDSTREAM NETWORKS Dimension: 193mm (W) x 211mm (L) x 84.5 mm (H) Physical Unit weight: 0.78kg Package weight: 1.3kg Temperature and 32-104? / 0?40?, 10-90% (non-condensing) Humidity GXP2130 phone, handset with cord, base stand, universal Package Content...
  • Page 7 No image found GRANDSTREAM NETWORKS Support for G.723.1, G.729A/B, G.711µ/a-law, G.726, G.722 Voice Codec (wide-band), OPUS, iLBC and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO) RJ9 headset jack (allowing EHS with Plantronics headsets), Auxiliary Ports USB, extension module port...
  • Page 8 No image found GRANDSTREAM NETWORKS English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Hungarian, Italian, Japanese, Korean, Polish, Multi-language Portuguese, Russian, Slovenia, Spanish, Turkish , Catalan, Ukrainian Firmware upgrade via TFTP/HTTP/HTTPS, FTP/FTPS, mass Upgrade/Provisioning provisioning using TR-069 or encrypted XML configuration file Universal power adapter included: Input:100-240 VAC;...
  • Page 9 No image found GRANDSTREAM NETWORKS Graphic Display 4.3 inch (480×272) TFT color LCD Bluetooth Yes, Bluetooth V2.1 6 line keys with up to 6 SIP accounts, 24 speed-dial/BLF extension keys with dual-color LED, 5 programmable contexts sensitive softkeys, 5 navigation/menu keys, 11 dedicated...
  • Page 10 No image found GRANDSTREAM NETWORKS Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) User and administrator level passwords, MD5 and MD5-sess Security based authentication, AES based secure configuration file, SRTP, TLS, 802.1x media access control English, Arabic, Chinese, Croatian, Czech, Dutch, German,...
  • Page 11 No image found GRANDSTREAM NETWORKS SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, FTP/FTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Network Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with...
  • Page 12 No image found GRANDSTREAM NETWORKS Yes, can power up to 4 GXP2200EXT modules which features a 128×384 graphic Extension LCD, 20 quick-dial/BLF keys which dual-color LED, 2 navigation keys, and less Module than 1.2W power consumption per unit. Base Stand...
  • Page 13 No image found GRANDSTREAM NETWORKS Package GXP2170 phone, handset with cord, base stand, universal power supply, network Content cable, Quick Start Guide FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-3-2, Compliance EN61000-3-3, EN 60950-1, EN62479, AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, RoHS;...
  • Page 14 No image found GRANDSTREAM NETWORKS Hold, transfer, forward, 4-way conference, call park, call pickup, shared-call-appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to 2000 items), call Telephony Features waiting, call log (up to 500 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan,...
  • Page 15 No image found GRANDSTREAM NETWORKS Dimension: 228mm (W) x 206mm (L) x 46.5mm (H). Physical Unit weight: 0.98kg Package weight: 1.55kg Temperature and 0 ~ 40ºC (32 ~ 104ºF), 10 ~ 90% (non-condensing) Humidity GXP2135 phone, handset with cord, base stand, universal...
  • Page 16 No image found GRANDSTREAM NETWORKS Wall Mount Yes 1 Quick Start Guide Yes 1 Table 8: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Equipment Packaging Connecting Your Phone Handset Port RJ9 handset connector port Headset Port RJ9 headset connector port (supporting EHS with Plantronics headset) USB port connecting a USB flash drive. (only on...
  • Page 17 No image found GRANDSTREAM NETWORKS 1. Attach the phone stand or wall mount to the back of the phone where there are slots. 2. Connect the handset and main phone case with the phone cord. 3. Connect the LAN port of the phone to the RJ45 socket of a hub/switch or a router (LAN side ofthe router) using the Ethernet cable.
  • Page 18 No image found GRANDSTREAM NETWORKS 2. Apply the screws provided and securely tighten them in (See Figure 1: GXP2140/GXP2170 Back View with GXP2200EXT ). 3. Connect the GXP2200EXT board to the GXP2140/GXP2170 via EXT port using the RJ11-RJ11 cable provided;...
  • Page 19 No image found GRANDSTREAM NETWORKS Warranty If the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 phone was purchased from a reseller, please contact the company where the phone was purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream, contact the Grandstream Support for a RMA (Return Materials Authorization) number before the product is returned.
  • Page 20 No image found GRANDSTREAM NETWORKS http://192.168.5.164/export/screen/20170322-065636.png Image not found or type unknown Figure 3: GXP2140 Idle Screen http://192.168.5.142/export/screen/20170322-064821.png Image not found or type unknown Figure 4: GXP2160 Idle Screen Page 20 Grandstream Networks...
  • Page 21 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 5: GXP2170 Idle Screen Image not found or type unknown Figure 6: GXP2135 Idle Screen The following table describes the items displayed on GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 idle screen. Displays the current date and time. It can be synchronized with Internet time servers.
  • Page 22 No image found GRANDSTREAM NETWORKS Shows the status of the phone for registration status, call features etc. Using Status icon icons as shown in the next table. Line status Displays the name of the account that is in use. indicator The softkeys are context sensitive and will change depending on the status of the phone.
  • Page 23 No image found GRANDSTREAM NETWORKS The softkeys are context sensitive and will change depending on the call status of the phone. Here are the main softkeys in call screen. Redial Redials the last dialed number after off hook when there is existed call log.
  • Page 24 No image found GRANDSTREAM NETWORKS Call Parking: Please refer to UCM6xxx Online User Manual for more information CallPark When the phone dials out, the Call Park softkey will display on screen. To park the call, press the “CallPark” softkey and select a green MPK to park Special the call on available parking lot.
  • Page 25 No image found GRANDSTREAM NETWORKS Headset Status. OFF – Headset is not in use Image not found or type unknown ON – Headset is in use Microphone MUTE Status. Image not found or type unknown OFF – No muted ON – Muted Bluetooth Status.
  • Page 26 No image found GRANDSTREAM NETWORKS Handset Volume Up Image not found or type unknown Call screen icon. Handset volume is increasing Handset Volume Down Image not found or type unknown Call screen icon. Handset volume is decreasing Ringtone Volume Down Image not found or type unknown Call screen icon.
  • Page 27 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 8: GXP2130 Keyboard Image not found or type unknown Figure 9: GXP2140 Keyboard Page 27 Grandstream Networks...
  • Page 28 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 10: GXP2160 Keyboard Image not found or type unknown Figure 11: GXP2170 Keyboard Page 28 Grandstream Networks...
  • Page 29 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 12: GXP2135 Keyboard Image not found or type unknown Contacts. Press to view and edit contact information. Image not found or type unknown Hold. Press to put call on hold or resume the call.
  • Page 30 No image found GRANDSTREAM NETWORKS Image not found or type unknown Transfer. Press to transfer call. Image not found or type unknown Conference. Press to conference call. Image not found or type unknown Speaker. Image not found or type unknown Send/Redial.
  • Page 31 No image found GRANDSTREAM NETWORKS Displays Local call logs: Call History All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls Displays account status, network status, software version number and Hardware Account status. Network status. Press to enter the sub menu for MAC address, IP setting information (DHCP/Static Status IP/PPPoE), IPv4 address, IPv6 address, Subnet Mask, Gateway and DNS server.
  • Page 32 No image found GRANDSTREAM NETWORKS Preference sub menu includes the following options: Do Not Disturb Enables/disables Do Not Disturb on the phone. Star Key Lock Turns on/off keypad lock feature and configures keypad lock password. The default keypad lock password is null. If user enabled Star Key lock without configuring password, user can unlock keypad by holding * key 4 seconds and pressing “OK”...
  • Page 33 No image found GRANDSTREAM NETWORKS Phone sub menu includes the following options: Configures SIP Proxy, Outbound Proxy, SIP User ID, SIP Auth ID, SIP Password, SIP Phone Transport and Audio information to register SIP account on the phone. Call Features Configures call forward features for Forward All, Forward Busy, Forward No Answer and No Answer Timeout.
  • Page 34 No image found GRANDSTREAM NETWORKS System sub menu includes the following options: Network IP Setting Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE account ID and password; Configures static IP address, Netmask, Gateway, DNS Server 1 and DNS Server 2. 802.1X Enables/Disables 802.1X mode;...
  • Page 35 No image found GRANDSTREAM NETWORKS Reboot Reboots the phone. Table 14: Configuration Menu The following picture shows the keypad MENU configuration flow: Page 35 Grandstream Networks...
  • Page 36 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 13: Keypad MENU Configuration Page 36 Grandstream Networks...
  • Page 37 No image found GRANDSTREAM NETWORKS Characters Input The GXP21xx keypad can be used by tapping on an input field. GXP21xx keypad has 4 modes “123”, “ABC”, “abc” and “1Bc”. Default mode is “1Bc”. Note: If the input field is accepting only digits, only “123”...
  • Page 38 No image found GRANDSTREAM NETWORKS To make a call, select the line you wish to use. The corresponding LINE LED will light up in green. The user can switch lines before dialing any number by pressing the LINE buttons. For example: If 2 independent accounts are registered on GXP2130 / GXP2140 / GXP2160 / GXP2170/GXP2135, when LINE 1 is pressed, the LINE 1 LED will light up in green.
  • Page 39 No image found GRANDSTREAM NETWORKS Press Headset button with headset plugged in; or Press an available LINE key to activate speaker; or When the phone is in idle; Press SEND key, or the REDIAL softkey. Via Call History. Dial the number logged in phone’s call history.
  • Page 40 No image found GRANDSTREAM NETWORKS If digits have been entered after handset is off hook, the SEND key will works as SEND instead of REDIAL; By default, # can be used as SEND to dial the number out. Users could disable it by setting “User # as Dial Key”...
  • Page 41 No image found GRANDSTREAM NETWORKS # or SEND and a direct IP call to aaa.bbb.ccc.XXX will be completed. “aaa.bbb.ccc” is from the local IP address regardless of subnet mask. The number #xx or #x are also valid. The leading 0 is not required (but it’s OK).
  • Page 42 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 14: VPK Page Click on “Edit VPK” for the line (fixed VPK) you would like to configure. A new window will pop up for VPK configuration. Users can configure Mode, Account, Description and Value for the VPK. Up to 30 mode options can be selected for the VPK.
  • Page 43 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 15: Edit VPK – Fixed VPK If users would like to configure more VPKs than the ones displayed on the page, the users can click on “Add VPK” to configure dynamic VPK. The dynamic VPK supports up to 27 mode options.
  • Page 44 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 16: Edit VPK – Dynamic VPK Please note: 1. Dynamic VPK does not support LINE and Shared LINE mode. These two mode options are only available for fixed VPKs.

  • Page 45: Table Of Contents

    No image found GRANDSTREAM NETWORKS P-Value for VPK Mode in String Format Model Name Mode String Mode P-Value None None Default line Shared Line shared line Speed Dial speed dial Busy Lamp Field Presence Watcher presencewatcher Eventlist BLF eventlistblf Speed Dial via Active Account speeddialaa...
  • Page 46 No image found GRANDSTREAM NETWORKS Model Name Mode String Mode P-Value Conference conference Multicast Paging multicastpaging Record record Call Log calllog Monitored Call Park monitoredcp Menu menu XML Application xmlapp Information information Message message Forward forward Do Not Disturb Redial...
  • Page 47 No image found GRANDSTREAM NETWORKS example, in the cfg.xml, “Transfer” or “transfer” is the same as “18”, it will configure Virtual Multi- Purpose Key 3 as transfer mode. Note: The string format is supported for MPK, extension board and softkey as well.
  • Page 48 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 18: VPK – LCD Indication The users could also edit and add VPK from LCD. 1. To edit (fixed) VPK, press and hold the line key for about 4 seconds, a configuration window will pop up for the user to configure.
  • Page 49 No image found GRANDSTREAM NETWORKS VPK Mode State Icon Status Registered + IM + Voice Image not found or type unknown mail Unregistered + IM (No Image not found or type unknown Voice mail) Registered + IM (No Voice Image not found or type unknown...

  • Page 50: Shared Line

    No image found GRANDSTREAM NETWORKS VPK Mode State Icon Status Unregistered + Call Forward Delay Image not found or type unknown (No IM, No Voice Mail, No Call Forward Busy) Registered + Call Forward Delay Image not found or type unknown...

  • Page 51: Blf

    No image found GRANDSTREAM NETWORKS VPK Mode State Icon Status Registered + Not support Image not found or type unknown SCA Call-info header Registered + Not support Image not found or type unknown SCA or SCA Failed Image not found or type unknown...

  • Page 52: Presencewatcher

    No image found GRANDSTREAM NETWORKS VPK Mode State Icon Status Image not found or type unknown Ringing (Early) Flashing RED Image not found or type unknown Trying Flashing GREEN Image not found or type unknown Confirmed Image not found or type unknown...

  • Page 53: Voicemail

    No image found GRANDSTREAM NETWORKS VPK Mode State Icon Status Image not found or type unknown Transfer Account Unregistered Image not found or type unknown Account Registered Image not found or type unknown Call Park Account Unregistered Image not found or type unknown...
  • Page 54 No image found GRANDSTREAM NETWORKS VPK Mode State Icon Status Account Registered Image not found or type unknown (Have new voice mail) Table 16: VPK Modes Icon Indications Please note that no matter how each line is configured on the idle screen, all the lines in call screen will keep line or shared line displayed for the corresponding accounts.
  • Page 55 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 20: Making Call Image not found or type unknown When the user is in VPK screen during a call, he/she can press softkey or corresponding line key to switch back to call screen.
  • Page 56 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 21: Predictive Dialing Predictive Dialing Search including Broadsoft Directories Web configuration Users can configure Broadsoft XSI directories correctly from Web GUI under Settings ? Broadsoft ? Broadsoft Directories.
  • Page 57 No image found GRANDSTREAM NETWORKS Image not found or type unknown Page 57 Grandstream Networks...
  • Page 58 No image found GRANDSTREAM NETWORKS Figure 22: Predictive Dialing – Search Functionality Phone can predict possible contacts information from Broadsoft XSI directories when users dials a number. Users can select the predictive dialing number to dial out even complete number is not typed.
  • Page 59 No image found GRANDSTREAM NETWORKS <FirstName>abc</FirstName> <LastName>def</LastName> <JobTitle>jobtitle</JobTitle> <Frequent>0</Frequent> <Phone type="type"> <phonenumber>4444</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="type"> <phonenumber>5555</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Work"> <phonenumber>1111</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Home"> <phonenumber>2222</phonenumber> <accountindex>0</accountindex> </Phone> <Phone type="Cell"> <phonenumber>3333</phonenumber> <accountindex>0</accountindex> </Phone> <Primary>1</Primary> <Department>department</Department> <Job>job</Job> <Title>title</Title> <Company>company</Company> </Contact>...
  • Page 60 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 24: Local Phonebook – Contact Information User can also input the “Company” “Title” “Job” filed through the phonebook.xml in the previous example or on the LCD of the phone like following example: Image not found or type unknown Figure 25: Local Phonebook –...
  • Page 61 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 26: Before Search Image not found or type unknown Figure 27: After Search Search a String with Exact Matching mode Now the users can search their contacts using alphabets in the exact mode which allows them to find their contacts even if they forget the numbers.
  • Page 62 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 28: Exact Search Mode Exact Match Search in LDAP Functionality With LDAP Lookup Incoming call, outgoing call selected, the phone will perform LDAP search during incoming and outgoing call. If exact match search enabled, during the LDAP search, the phone will only get the result that matches the search input exactly.
  • Page 63 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 29: Search in Broadsoft Directories The matching list will show as follows: Image not found or type unknown Figure 30: Search in Broadsoft Directories – Matching List Note: If the “XSI Authentication” Type is set to “Login Credentials” and the credentials are left empty or the login failed, the phone will show the login window when users try to make a search on BroadSoft Phonebook.
  • Page 64 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 31: Broadsoft Login Window Sort Broadsoft Phonebook by Last/First Name Users can either search in Broadsoft phonebook by first / last name, phone number or extension number. Image not found or type unknown Figure 32: Sort Broadsoft Phonebook Entries Note: Users can select the sorting style when performing search on LCD.
  • Page 65 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 33: Contact Numbers With Special Characters When pressing Dial softkey directly, the phone will filter out the special characters and make the calls send out properly. Image not found or type unknown...
  • Page 66 No image found GRANDSTREAM NETWORKS space on the screen to see more display of either phone numbers or names. The result should look like the following: Image not found or type unknown Image not found or type unknown Figure 35: Show/Hidden Labels...
  • Page 67 No image found GRANDSTREAM NETWORKS http://192.168.6.175/export/screen/20170217-105525.png Image not found or type unknown http://192.168.6.175/export/screen/20170217-105911.png Image not found or type unknown Figure 36: Predictive Dialing Hide Profile Picture When the contact picture is not set, the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 will remove the picture from the LCD screen to leave more space for the number and name displayed.
  • Page 68 No image found GRANDSTREAM NETWORKS Image not found or type unknown Image not found or type unknown Figure 37: Hide Profile Picture Answering Phone Calls Receiving Calls Single incoming call. Phone rings with selected ring tone. The corresponding LINE key will flash in red.
  • Page 69 No image found GRANDSTREAM NETWORKS produce a Call Waiting tone (stutter tone). The other LINE key will flash in red. Answer the incoming call by pressing the flashing LINE key. The current active call will be put on hold automatically.
  • Page 70 No image found GRANDSTREAM NETWORKS Users can press SpkOn softkey to activate the speaker sound or press SpkOff softkey to disactivate it. Image not found or type unknown Figure 39: Group listening Do Not Disturb Do Not Disturb can be enabled/disabled from phone’s LCD by following the steps below: Press the Menu button and select “Preference”...
  • Page 71 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 40: Black/White List Or users can add a contact to “Blacklist” or “Whitelist” from the phone LCD under “Menu > Contact > Local Phonebook” as shown below. http://192.168.5.136/export/screen/20170104-053943.png...
  • Page 72 No image found GRANDSTREAM NETWORKS hold duration will be displayed only if there are two calls on hold or more and user can use the up/down arrows to check the hold duration of each call. Note: Users can see how long their call has been hold if option “Show on Hold Duration” under Web GUI ? Settings ? Call Features is set to YES.
  • Page 73 No image found GRANDSTREAM NETWORKS transfer will be performed); Press TRANSFER again. The call will be transferred. For Attended Transfer, after dialing out the number for the second call, a “Split” soft key will show. If the second call is not established yet (ringing), pressing “Split” will hang up the second call.
  • Page 74 No image found GRANDSTREAM NETWORKS Using the target selection feature, users can realize the following function: 1. Add a new softkey “Target” under transfer/conference action page. 2. When click on the softkey, it will take user to a target selection page in which user can choose other possible transfer/conference targets (e.g.
  • Page 75 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 46: Conference Action Page When clicking on the softkey, it will take user to a target selection page in which user can choose other possible transfer/conference targets. 2. Under target selection page screen Target selection page provides a list of possible transfer/conference targets.
  • Page 76 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 48: Call History Page By selecting “Smart VPK Target”, a list of available VPK for transfer/conference will be shown as bellow. User can use up/down key or “select” softkey to choose item to use.
  • Page 77 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 49: Smart VPK Target Page By selecting “line”, a list of available line for transfer/conference will be shown as bellow. User can use up/down key or “select” softkey to choose item to use.
  • Page 78 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 51: Transfer from Information While Ringing and During Incoming Call VPK Paging Support inside Call Screen Users can use their VPK mode preconfigured with while in call screen. Such as Speed Dial, BLF, dial DTMF…, as shown in the figure below.
  • Page 79 No image found GRANDSTREAM NETWORKS If active VPK page is enabled, when monitored BLF number is called, the screen will generate the VPK Page that shows which VPK key(s) is(are) active as below, where you can see the page number is a handset icon, which indicate that this page is an active VPK page.
  • Page 80 No image found GRANDSTREAM NETWORKS Image not found or type unknown Image not found or type unknown Figure 54: Line Switching Line Key Mode Support Allow users to change between Line Mode and Account Mode. Page 80 Grandstream Networks...
  • Page 81 No image found GRANDSTREAM NETWORKS In the “Line Mode”, the amount of VPKs will be the amount of lines you can have, as shown below. Image not found or type unknown Figure 55: Line Mode In the “Account Mode” the lines will be grouped by account so the VPKs could hold more lines in one accounts, as shown below.
  • Page 82 No image found GRANDSTREAM NETWORKS Figure 56: Account Mode For example, with line mode, when the line is in use, by pressing the VPK, nothing is going to happen. In Account Mode, when the line is in use, by pressing the VPK, a new line will be initiated.
  • Page 83 No image found GRANDSTREAM NETWORKS GXP2130 can host up to 4-way conference call with other parties (PCMU/PCMA). GXP2140/GXP2160 /GXP2170/GXP2135 can host up to 5-way conference call. Users can disable/enable conference call feature from the web GUI of the phone under menu Settings ? Call features ? Disable Conference.
  • Page 84 No image found GRANDSTREAM NETWORKS If user decides not to conference after establishing the second call, press EndCall softkey instead of the ConfCall softkey/CONF key; This will end the second call and the screen will show the first call on hold.
  • Page 85 No image found GRANDSTREAM NETWORKS A “ConfRoom” softkey should also appear to access the list of conference room users (as shown below). http://192.168.5.158/export/screen/20170322-044934.png Image not found or type unknown Figure 59: List of Conference Room Users Conference Room with User Invite Enabled If “Enable User Invite”...
  • Page 86 No image found GRANDSTREAM NETWORKS http://192.168.5.158/export/screen/20170322-045912.png Image not found or type unknown Figure 61: ConfMenu Softkey An example of the conference menu is shown below: http://192.168.5.158/export/screen/20170322-045957.png Image not found or type unknown Figure 62: Conference Menu Conference Room as an Admin As an admin in a conference room, the admin may choose to kick and mute/unmute all users that is not another conference room or him/her-self.
  • Page 87 No image found GRANDSTREAM NETWORKS http://192.168.5.158/export/screen/20170322-054939.png Image not found or type unknown Figure 63: Mute/Unmute Conference Conference Bridge http://192.168.5.158/export/screen/20170322-061250.png Image not found or type unknown Figure 64: Conference Bridge Conference Unbridge Page 87 Grandstream Networks...
  • Page 88 No image found GRANDSTREAM NETWORKS http://192.168.5.158/export/screen/20170322-061336.png Image not found or type unknown Figure 65: Conference Unbridge MCB Identification http://192.168.5.158/export/screen/20170322-061718.png Image not found or type unknown Figure 66: Conference – MCB Identification Voice Messages (Message Waiting Indicator) A blinking red MWI (Message Waiting Indicator) on the top right corner of the phone indicates a message is waiting.
  • Page 89 No image found GRANDSTREAM NETWORKS Functionality With this feature, phone downloads the voicemail into a .wav file and stores it on the phone for the user. Users don’t have to dial feature codes and go to the BroadSoft server to listen to their voice mails.
  • Page 90 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 67: Disabled Call Forward When the feature is enabled, the phone’s LCD screen will show the following figure. Image not found or type unknown Figure 68: Enable Call Forward When forwarding a call, the recipient will display a “diverted from”...
  • Page 91 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 69 : Enable diversion information A Call Forward using BLF can also be Performed by pressing the BLF key set on VPK or MPK as forward destination. You only need to Subscribe to a valid BLF and press Forward Key then the BLF key to perform the call forward.
  • Page 92 No image found GRANDSTREAM NETWORKS Dial Plan The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports alphanumeric characters in dial plan. Two cases can be set to handle alphanumeric characters in the dial plan. Capital X can be used to represent digits from 0-9, and letters a-z / A-Z.
  • Page 93 No image found GRANDSTREAM NETWORKS The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward etc. Block Caller ID (for all subsequent calls) Off hook the phone; Dial *30. Send Caller ID (for all subsequent calls) Off hook the phone;...
  • Page 94 No image found GRANDSTREAM NETWORKS Call with Call Waiting Enabled (per call) Off hook the phone; Dial *71 and then enter the number to dial out. Unconditional Call Forward. To set up unconditional call forward: Off hook the phone; Dial *72 and then enter the number to forward the call;...
  • Page 95 No image found GRANDSTREAM NETWORKS Cancel Delayed Call Forward. To cancel the delayed call forward: Off hook the phone; Dial *93; Hang up the call. Table 17: Call Features Changing Default Password on First Boot When accessing the GXP2130/2140/2160/2170/2135 for the first time or after factory reset, users will be asked to change the default administrator password before accessing GXP21xx Web interface.
  • Page 96 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 73: Factory Functions These tools can be used to check the hardware and software status of the phone like verifying the LED, keypad buttons, LCD and certificates verification …etc.
  • Page 97 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 75: Weather Update Settings Note: The default setting for “City Code” is “Automatic” and the weather information will be obtained based on the IP location of the phone if available. Otherwise, select the “Self-defined city code” to manually choose the wanted city.
  • Page 98 No image found GRANDSTREAM NETWORKS Image not found or type unknown Figure 77 : Weather Update Zip Code Instant Messages The GXP2130/2140/2160/2170/2135 allows users to send instant messages not only through the Image not found or type unknown phone but also from the Web GUI, this can be done by clicking on the top left of the web GUI, the following figure will show up to send messages to the specified number.
  • Page 99 No image found GRANDSTREAM NETWORKS MPKs that associated with the monitored users. Additionally, the phone is also able to display the original caller’s call ID and to pick up the calls to the monitored extensions by using a pre-defined feature code called BLF- Call-pickup Prefix.
  • Page 100 No image found GRANDSTREAM NETWORKS Two ways of pairing a device to the GXP2130v2/GXP2140/GXP2160/GXP2170/GXP2135exists. If the phone sends out the pairing PIN, the user will need to enter this code using the keypad on the phone. Image not found or type unknown...
  • Page 101 No image found GRANDSTREAM NETWORKS USB Connection (GXP2140/GXP2160/GXP2170 Only) GXP2140/GXP2160/GXP2170 is capable to connect to USB drive for importing wallpaper file and saving packets capture files. The basic and advance features about wallpaper application and packets capture are described in “GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Administration Guide”.
  • Page 102 No image found GRANDSTREAM NETWORKS RESTORE FACTORY DEFAULT SETTINGS Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.
  • Page 103 No image found GRANDSTREAM NETWORKS Figure 82 : Confirmation for Factory Reset Restore to factory using LCD menu Please follow the instructions below to reset the phone: 1. Press MENU button to bring up the keypad configuration menu. 2. Select “System” and enter.
  • Page 104 No image found GRANDSTREAM NETWORKS Firmware Version 1.0.11.3 No major changes. Firmware Version 1.0.11.2 Added Support to accept Pvalue in string format for MPKs, Extension board and softkey mode configuration [Mode String] Added Support for Ukrainian language. [GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Technical Specifications] Firmware Version 1.0.9.135...
  • Page 105 No image found GRANDSTREAM NETWORKS Added FTP support for provisioning and firmware upgrade [FTP/FTPS] Added Catalan Language support [GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Technical Specifications] Added option to enable/disable instant messages on LCD screen [Enable IM Popup] Added support to see how long a call has been on hold from the phone LCD [Call hold duration]...
  • Page 106 No image found GRANDSTREAM NETWORKS Firmware Version 1.0.8.53 No major changes Firmware Version 1.0.8.50 No major changes Firmware Version 1.0.8.49 Added ability to search a string in any position using Quick search [Search a String using Quick Search] Added Date in the top panel on the phone LCD Screen [Date and Time]...
  • Page 107 No image found GRANDSTREAM NETWORKS Added ability to choose the dialing account to dial a contact from local phonebook. [Completing Calls] Added ability to use MPK to trigger a conference [Virtual Multi-Purpose Keys]. Added ability to display mobile and home numbers when searching in local phonebook.
  • Page 108 No image found GRANDSTREAM NETWORKS Firmware Version 1.0.1.19 Added GXP2130. Firmware Version 1.0.0.17 This is the initial version for GXP2140/GXP2160. Date Created November 2021 Author gsadmin Page 108 Grandstream Networks...

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