Grandstream Networks GXP21 Series User Manual
  1. Manuals
  2. Brands
  3. Grandstream Networks Manuals
  4. IP Phone
  5. GXP21 Series
  6. User manual
Grandstream Networks GXP21 Series User Manual

Grandstream Networks GXP21 Series User Manual

Sip enterprise phones
Hide thumbs Also See for GXP21 Series:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Manual
Grandstream Networks, Inc.
GXP21xx SIP Enterprise Phones
Grandstream Networks, Inc.
GXP21xx User Manual
Page 1 of 42
Firmware 1.0.1.26
Last Updated: 11/2010

Advertisement

Table of Contents
loading

Related Manuals for Grandstream Networks GXP21 Series

Summary of Contents for Grandstream Networks GXP21 Series

  • Page 1 Grandstream Networks, Inc. GXP21xx SIP Enterprise Phones Grandstream Networks, Inc. GXP21xx User Manual Page 1 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 2: Table Of Contents

    Table 5: GXP21xx Key Features in a Glance ................. 8 Table 6: GXP21xx Hardware Specifications ................... 9 Table 7: GXP21xx Technical Specifications ................... 9 Table 8: LCD Buttons ........................12 Grandstream Networks, Inc. GXP21xx User Manual Page 2 of 42 Firmware 1.0.1.26...
  • Page 3 4. S CREENSHOT OF DVANCED ONFIGURATION 5. S SIP A CREENSHOT OF CCOUNT ONFIGURATION 6. S CREENSHOT OF AVED ONFIGURATION HANGES 7. S CREENSHOT OF EBOOT Grandstream Networks, Inc. GXP21xx User Manual Page 3 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 4: Gxp21Xx User Manual

     Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. Grandstream Networks, Inc. GXP21xx User Manual Page 4 of 42 Firmware 1.0.1.26...

  • Page 5: Installation

    Each GXP Extension unit has 56 multi–purpose keys, dual color LEDs (red/green) and support BLF (Busy Lamp Field) and Presence. GXP2120/2110 Extension package contains: 1) One GXP Extension unit 2) Two connection cables 3) One Universal Power Adaptor Grandstream Networks, Inc. GXP21xx User Manual Page 5 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 6: Figure 1: Connecting The Gxp2120/2110 And The Gxp-Extension

    The first GXP-EXT draws power directly from the phone. Connect the second GXP Extension unit using the connection plate and the connection cable. The GXP2120/2110 will automatically reboot and power up the GXP Extensions. Grandstream recommends, though not required, to use a separate power supply with the second GXP-EXT.

  • Page 7: Afety Ompliances

    If you purchased your GXP from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product.

  • Page 8: Product Overview

    Open Standards SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record and Compatible SRV), DHCP (both client and server), PPPoE, TFTP, NTP, Telnet, and SIP over TLS, Grandstream Networks, Inc. GXP21xx User Manual Page 8 of 42 Firmware 1.0.1.26...

  • Page 9: Table 6: Gxp21Xx Hardware Specifications

    ° ° 32 –104 F/ 0 – 40 Temperature 10% – 90% (non-condensing) Humidity Compliance FCC / CE / C-Tick Table 7: GXP21xx Technical Specifications Grandstream Networks, Inc. GXP21xx User Manual Page 9 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...
  • Page 10 MLS (multi language support) Features Voice mail indicator, downloadable custom ring-tones, call hold, call transfer (attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID Grandstream Networks, Inc. GXP21xx User Manual Page 10 of 42 Firmware 1.0.1.26...
  • Page 11 Support customizable idle screen via downloading XML by HTTP/TFTP Security User and administrator level passwords, MD5 and MD5-sess based authentication, AES based secure configuration file, SRTP, TLS, 802.1x media access control Grandstream Networks, Inc. GXP21xx User Manual Page 11 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 12: Using The Gxp21Xx Sip Enterprise Phone

     CALL RETURN Calls the phone that called/tried to call your phone last.  REDIAL Redials the last number  END CALL Hangs up phone Grandstream Networks, Inc. GXP21xx User Manual Page 12 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 13: Table 9: Lcd Icons

    FLASH when phone rings or a call is pending OFF when the speakerphone is off ON when the speakerphone is on DND Icon: ON when the “Do Not Disturb” is activated Grandstream Networks, Inc. GXP21xx User Manual Page 13 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 14: Table 10: Gxp21Xx Keypad Buttons

    Press HEADSET key to answer/hang up phone calls while using headset. It HEADSET also allows user to toggle between headset and speaker. INTERCOM Turn intercom function on/off Brings phonebook on screen Grandstream Networks, Inc. GXP21xx User Manual Page 14 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 15: Making Phone Calls

    Take Handset/SPEAKER/Headset off-hook or press an available LINE key (activates speakerphone), the corresponding LED will be red.  Press the SEND button or press the REDIAL soft-key. Grandstream Networks, Inc. GXP21xx User Manual Page 15 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...
  • Page 16 Speed Dial The Multi Purpose Key buttons, located on the right-hand-side of the phone, can be configured for speed dial. Press the speed dial button to automatically call the assigned extension. Grandstream Networks, Inc. GXP21xx User Manual Page 16 of 42 Firmware 1.0.1.26...
  • Page 17 NOTE: If you have a SIP Server configured, a Direct IP-IP still works. If you are using STUN, the Direct IP- IP call will also use STUN. Configure the “Use Random Port” to “NO” when completing Direct IP calls. Grandstream Networks, Inc. GXP21xx User Manual Page 17 of 42 Firmware 1.0.1.26...

  • Page 18: Answering Phone Calls

    NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile. Grandstream Networks, Inc. GXP21xx User Manual Page 18 of 42 Firmware 1.0.1.26...
  • Page 19 All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line Grandstream Networks, Inc. GXP21xx User Manual Page 19 of 42 Firmware 1.0.1.26...
  • Page 20 UI and set the line to “Shared Line” with the corresponding account. If the user requires more shared call appearances, the user can configure multiple line buttons to be “shared line” buttons associated with the account. Grandstream Networks, Inc. GXP21xx User Manual Page 20 of 42 Firmware 1.0.1.26...

  • Page 21: Call Features

    USTOMIZED CREEN Grandstream GXP21xx Enterprise IP phone support both simple and advanced XML applications: 1) XML Custom Screen, 2) XML Downloadable Phonebook and 3) Advanced XML Survey Application. For more information on how to create a downloadable XML phonebook, creating a custom idle screen and/or reprogramming the soft-keys on GXP21xx, please visit our website at: http://www.grandstream.com/support/gxp_series/general/gxp_support.html...

  • Page 22: Configuration Guide

    The phone will download the custom idle screen (if available)  Erase Custom SCR Custom idle screen will be erased and will be replaced with default Grandstream logo.  Display Language You can choose Automatic, English, Simplified Chinese, Traditional Chinese, Korean, Japanese, Italian, Spanish,...
  • Page 23 Press „←‟ to return to the main menu. Reboot Press Menu button to reboot the device Display “Exit” Press Menu button to exit the menu Exit Exit from this menu. Grandstream Networks, Inc. GXP21xx User Manual Page 23 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 24: Figure 2: Keypad Gui Flow

    Server Language File Postfix Config Server Back Upgrade Via Back Diagnostic Mode Layer 2 QoS Keypad/LED Diagnostic 802.1Q/VLAN Tag Priority value Reset Vlan Config Back Grandstream Networks, Inc. GXP21xx User Manual Page 24 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 25: Configuration Via Web Browser

     Account X: To configure each of the SIP accounts.  EXT X: To configure setting on extension module (Not applicable on the GXP2100) Grandstream Networks, Inc. GXP21xx User Manual Page 25 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 26: Table 13: Device Configuration - Status

    MD5. Once enabled, the user would be required to enter the following information below to be authenticated on the network:  Identity  MD5 Password Grandstream Networks, Inc. GXP21xx User Manual Page 26 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...
  • Page 27 There are settings for Active and Idle. By default, „Active‟ is set to 6 Brightness and „Idle‟ is set to 2. LCD Contrast Set LCD contrast. Range from 0 to 20. Grandstream Networks, Inc. GXP21xx User Manual Page 27 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 28: Table 15: Device Configuration - Settings /Advanced Settings

    This parameter, when set to “Yes”, will force random generation of both the Use Random Port local SIP and RTP ports. This is usually necessary when multiple GXPs are behind the same NAT. Default is No. Grandstream Networks, Inc. GXP21xx User Manual Page 28 of 42 Firmware 1.0.1.26...
  • Page 29 Firmware upgrade may take up to 10 minutes depending on network environment. Do not interrupt the firmware upgrading process. Note: Grandstream strongly recommends that the user upgrade firmware locally in a LAN environment if using TFTP to upgrade. Please do NOT...
  • Page 30 To configure a User ID/extension to dial automatically when the phone is taken offhook. Syslog Server The IP address or URL of System log server. This feature is especially useful for ITSPs. Grandstream Networks, Inc. GXP21xx User Manual Page 30 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...
  • Page 31 In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern. Up to three cadences are supported. Grandstream Networks, Inc. GXP21xx User Manual Page 31 of 42 Firmware 1.0.1.26...

  • Page 32: Grandstream Networks, Inc

    Configures the access control of configurations via the phone keypad menu. Keypad Menu There are three modes:  Unrestricted  Basic Settings Only  Constraint Mode Grandstream Networks, Inc. GXP21xx User Manual Page 32 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...

  • Page 33: Table 16: Sip Account Settings

    Note: The “Automatic” setting in language refers to Grandstream‟s IP2Location client which when connected to Internet would attempt to lookup a database (driven by Grandstream) with the IP address for its geographical location. Language file postfix allows the language file to have different postfixes so the phone can request a particular file.
  • Page 34 Retry registration if the process failed. Default is 20 seconds. Retry Wait Time SIP T1 Timeout RFC 3261 SIP T1 timer. Default is 1 second. Grandstream Networks, Inc. GXP21xx User Manual Page 34 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...
  • Page 35 Sends DTMF using RFC2833. The default is 101. Early Dial Default is No. Use only if proxy supports 484 responses. Dial Plan Prefix Sets the prefix added to each dialed number. Grandstream Networks, Inc. GXP21xx User Manual Page 35 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...
  • Page 36 Account 1. Call Log User can choose to disable Call Log and what kind of calls to log. Grandstream Networks, Inc. GXP21xx User Manual Page 36 of 42 Firmware 1.0.1.26...
  • Page 37 SIP info header from the server. Allow Auto Answer by If the Call-Info header contains answer-after=0, the call be answered Call-Info automatically (so called paging mode). Grandstream Networks, Inc. GXP21xx User Manual Page 37 of 42 Firmware 1.0.1.26 Last Updated: 11/2010...
  • Page 38 The GXP has a patent dynamic jitter buffer handling algorithm. The jitter buffer range is 20 ~ 200 ms. Grandstream recommends using the default settings provided. Grandstream does not recommend adjusting these parameters if you are an average user.

  • Page 39: Saving The Configuration Changes

    Press the “Reboot” button at the bottom of the configuration menu to reboot the phone remotely. The web browser will then display a message window to confirm that reboot is underway. Wait 30 seconds to log in again. Grandstream Networks, Inc. GXP21xx User Manual Page 39 of 42 Firmware 1.0.1.26...

  • Page 40: Software Upgrade & Customization

    Grandstream recommends completing firmware upgrades in a controlled LAN environment whenever possible. No Local TFTP/HTTP Server For users who do not have a local TFTP/HTTP server, Grandstream provides a HTTP server on the public Internet for users to download the latest firmware upgrade automatically. Please check the...

  • Page 41: Configuration File Download

    60 minutes) to have the devices periodically check for upgrades at pre- scheduled time intervals. By defining different intervals in P193 for different devices, a Server Provider can manage and reduce the Firmware or Provisioning Server load at any given time. Grandstream Networks, Inc. GXP21xx User Manual Page 41 of 42 Firmware 1.0.1.26...

  • Page 42: Restore Factory Default Setting

    Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or print all the settings before you restoring factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.

This manual is also suitable for:

Gxp-2120Gxp-2110Gxp-2100

Table of Contents