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Frequently Asked Questions List
Appendix C
If your SIP ATA is not functioning properly, you can refer to this chapter first for sample troubleshooting
before contacting your dealer. This can save your time and effort but if the symptoms persist, please
consult your dealer.
Q:
I forget my ATA login username and / or password
A:
1.) Restore ATA to its factory default settings by pressing the "Reset" button which is at the side panel
of the device for 5 seconds or more.
Q:
Non of the LEDs are on when I turn on the SIP ATA
A:
1.) Check if power cord is connected properly.
2.) Check if there is proper AC power coming from the power outlet.
Q:
Why can't I dial my friend's SIP number?
A:
1.) Check SIP Server Domain Name/IP address. Make sure you have the right Name or IP address.
2.) Check the web browser and access the configuration menu. Make sure that the SIP Server Domain
Name/IP Address is correct.
3.) Check the register status under SIP Account Settings in the configuration menu (from web
browser). If your status is "Not Registered, it means you do not have a SIP account. Contact your
SIP service provider to get an account.
Q:
How to know the machine IP address?
A:
1.) To pick up the telephone set, and keyin #120#.
2.) Machine will prompt the current IP address.
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