Troubleshooting - Panasonic SC-HC57 Operating Instructions Manual

Troubleshooting

Before requesting service, make the following checks.
If you are in doubt about some of the check points, or if
the solutions indicated in the following guide do not
solve the problem, consult your dealer for instructions.
To return all settings to the factory preset
When the following situations occur, reset the
memory:
≥ There is no response when buttons are pressed.
≥ You want to clear and reset the memory contents.
1 Disconnect the AC mains lead. (Wait for at least
3 minutes before proceeding to step 2.)
2 While pressing and holding down [Í/I] on the
main unit, reconnect the AC mains lead.
≥ "--------" appears on the display.
3 Release [Í/I].
All the settings are returned to the factory preset. You will
need to reset the memory items.
Do you have the latest software installed?
≥ Occasionally, Panasonic may release updated software for this
unit that may add or improve the way a feature operates. (
Common problems
Humming heard during play.
≥ An AC mains lead or fluorescent light is near the cords. Keep
other appliances and cords away from this unit's cables.
MP3 cannot be read.
≥ You may not be able to play MP3 if you have copied a
multi-session disc that has no data between sessions.
≥ When creating a multi-session disc, it is necessary to close the
session.
≥ The amount of data on the disc is too small. Set the amount of
data to above 5 MB.
Disc operations
Incorrect display or play will not start.
≥ Make sure that the disc is compatible with this unit. (
≥ There is moisture on the lens. Wait for about an hour and then try
again.
USB operations
No response when [1/;] is pressed.
≥ Disconnect the USB device and then reconnect it. Alternatively,
turn the unit off and on again.
The USB drive or its contents cannot be read.
≥ The USB drive format or its contents is/are not compatible with the
unit. ( 4)
≥ The USB host function of this product may not work with some
USB devices.
Slow operation of the USB flash drive.
≥ Large file size or high memory USB flash drive takes longer time
to read.
The elapsed time displayed is different from the
actual play time.
≥ Copy the data to another USB device or backup the data and
reformat the USB device.
Radio
A beat sound or noise is heard while receiving
radio broadcast.
≥ Confirm the FM antenna is properly connected. (
≥ Adjust the position of the antenna.
≥ Try to keep a certain amount of distance between the antenna and
AC mains lead.
≥ Try to use outdoor antenna if there are buildings or mountains
nearby.
≥ Switch the television or other audio player off or separate it from
the unit.
≥ Keep this unit away from mobile phones if the interference is
apparent.
iPod/iPhone operations
Cannot charge or operate.
≥ Check that the iPod/iPhone is connected firmly. (
≥ The battery of the iPod/iPhone is depleted. Charge the iPod/
16)
iPhone, and then operate again.
≥ When unexpected operation occurs while using the iPod/iPhone,
connect the iPod/iPhone again or try to restart the iPod/iPhone.
AirPlay operations
Cannot connect to the network.
≥ Confirm the network connection and settings. (
≥ Your wireless network might be set to be invisible. In this case
select "Manual settings" in "Method 2". (
≥ This unit cannot join a wireless network using WEP security
settings with the WPS methods ("Method 1"). Use "Method 2" to
join the wireless network. (
≥ Make sure that the multicast function on the wireless network
router is set to on (enabled).
Cannot connect to the unit.
≥ Make sure that this unit is on the same wireless network as the
device you are trying to use. (
≥ If "NET STNBY" is set to "OFF", the AirPlay compatible device
cannot be connected when this unit is off.
4)
≥ Turn off the Wi-Fi
"NET STNBY" to "OFF" (
Reconnect the compatible device to the Wi-Fi
select this unit as the AirPlay speakers again.
My wireless network router is WPS PBC
compatible, but the pairing does not work.
≥ If the network is set to be invisible, the push button configuration
does not work. In this case, either make the wireless network
visible while you set up the network for this unit or use "Method 2".
( 9)
Playback does not start.
The sound is interrupted.
≥ Simultaneous use with other 2.4 GHz devices, such as
microwaves, cordless telephones, etc., may result in
connection interruptions.
≥ Do not place this unit inside a metal cabinet, for it might block the
Wi-Fi signal.
®
10)
9)
9)
setting on the AirPlay compatible device, set
®
16) and then turn this unit off and on.
network and then
®
8)
8)
9)
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RQT9714