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Troubleshooting Guide
General
Issues:
The contents of the USB memory cannot be read.
Remove the USB memory from the USB port and then
insert again. If this does not solve the problem, turn off and
turn on the unit again.
Check that the USB memory is inserted correctly. (
The format of the USB memory or of its contents is not
compatible with the unit. (The contents on the USB memory
may be damaged.) (
The USB memory contains a folder structure and/or file
extensions that are not compatible with this unit. (
Turn off and then turn on the unit again.
USB memories connected using a USB extension cable or
a USB hub may not be recognized by this unit.
Some USB memories cannot be used with this unit. (
If inserted during playback, recording or copying etc., the
USB memory may not be recognized by this unit.
Playback
Issues:
The images from this unit do not appear on the TV.
Picture is distorted.
Make sure the connections are pushed in firmly. (
12, 78, 79)
Try connecting an alternative cable.
Make sure recorder is connected to an appropriate AV input
of the TV. (
10, 11, 12, 78, 79)
Make sure the TV's input setting (e.g., AV1) is correct.
The TV isn't compatible with RGB signals.
Set "AV1 Output" in the Setup menu to "Video". (
The unit's "TV System" setting differs from the TV system
used by the disc now playing. While stopped, keep
pressing [∫] and [< OPEN/CLOSE] on the main unit for 5
or more seconds.
The system switches from PAL to NTSC or vice versa.
(
74)
When this unit is connected with an HDMI cable, use a disc
that matches with this unit's TV system.
Picture may not be seen when more than 4 devices are
connected with HDMI cables.
Reduce the number of connected devices.
TV reception worsens or becomes impossible after
connecting the unit.
This can occur because the signals are being divided
between the unit and other equipment. It can be solved by
using a signal booster, available from electronics retailers.
Broadcast signals may not be output from this unit's RF
OUT terminal. Select "On" in "RF OUT ( Aerial Signal )" in
the Setup menu.(
Picture does not appear during timer recording.
Timer recordings work regardless of whether the unit is on
or off. To confirm the timer recording is going to work
properly, turn the unit on.
The screen changes automatically.
When "Screen Saver" in the Setup menu is set to "On", the
display may turn to the screen saver mode automatically if
there is no operation for 5 minutes or more. Press [OK] to
return to the previous screen.
Set "Screen Saver" in the Setup menu to "Off" to turn off the
screen saver function. (
The 4:3 aspect ratio picture expands left and right.
Screen size is wrong.
If you connect an HDMI cable, set "Aspect for 4:3 Video" in
the Setup menu to "16:9". (
Check the settings for "TV Aspect" in the Setup menu.
(
74)
It may be possible to adjust the display mode on the
88
TV. Refer to your television's operating instructions.
VQT2J34
USB
17, 18)
Picture
76)
74)
75)
Titles recorded with 16:9 aspect are stretched
vertically.
16:9 aspect programmes are recorded in 4:3 aspect in the
following cases.
– [-R] [-R]DL] [-RW‹V›] If you recorded or copied using "EP" or
"FR (recordings 5 hours or longer)" recording mode.
18)
– If you recorded or copied to a +R, +R DL or +RW.
It may be possible to adjust the display mode on the TV.
Refer to your television's operating instructions.
There is a lot of after-image when playing video.
18)
Set "Playback NR" in the Picture menu to "Off". (
There is no apparent change in picture quality when
17)
making adjustments in the Picture menu using the
on-screen display.
The effect cannot be seen with certain types of video.
Cannot see the beginning of the title played.
(If connecting to a TV that supports VIERA Link with an
HDMI cable)
10, 11,
When [1] (PLAY) is pressed on this unit's remote control,
but you may not be able to see the beginning of the title
played until the picture is displayed on the TV. Using [:],
return to the beginning of the title.
The picture is distorted during play, or video will not
play correctly.
75)
You may be playing a TV programme recorded with poor
reception or unfavourable weather conditions.
The picture may be distorted or a black screen may appear
briefly between recorded titles in the following situations:
– between titles recorded with different recording modes.
– between scenes recorded with different aspect ratios.
– between scenes recorded with different resolutions.
– between playlist chapters.
Make sure the connections are pushed in firmly. (
12, 78, 79)
Try connecting an alternative cable.
Playback
Issues:
No sound.
Low volume.
Distorted sound.
Cannot hear the desired audio type.
Check the connections and the "Digital Audio Output"
settings. Check the input mode on the amplifier if you have
connected one. (
Check if TV is muted.
Check if amplifier is muted.
Sound is not output while fast-forwarding during chasing
playback and simultaneous record and playback.
The sound effects will not work when the bitstream signal is
output from the HDMI AV OUT terminal or the DIGITAL
AUDIO OUT terminal.
Audio may not be heard when more than 4 devices are
connected with HDMI cables. Reduce the number of
connected devices.
To output audio from a device connected with an HDMI
cable, set "Digital Audio Output" to "HDMI and Optical" in
the Setup menu. (
Depending on the connected equipment, the sound may be
distorted if this unit is connected with an HDMI cable.
Make sure the connections are pushed in firmly.
(
10, 11, 12, 78, 79)
Try connecting an alternative cable.
Sound
10, 11, 12, 73, 75, 79)
75)
67)
10, 11,
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