ESI E-Class Installation Manual
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ESI E-Class Installation Manual

ESI E-Class Installation Manual

Esi remote ip feature phone
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Remote IP Feature Phone

Installation Manual

0450-0450
Rev. A

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  • Page 1: Installation Manual

    Remote IP Feature Phone Installation Manual 0450-0450 Rev. A...
  • Page 2 Linksys is a registered trademark of Linksys Group, Inc. DIVA is a trademark of Eicon Networks Corporation. Information contained herein is subject to change without notice. ESI products are protected by U.S. Patents No. 6,067,349 and 6,252,944, and others pending. ESI is an ISO 9001-certified company. Visit ESI on the Web at www.esi-estech.com.

  • Page 3: Table Of Contents

    Table of contents General description..............................A.1 Esi-Tools........................................A.1 Programming information ............................B.1 Main office parameters ....................................B.1 Remote site parameters ....................................B.2 Remote Phone MAC address..................................B.2 Programming the IP PBX and Remote IP Feature Phone..................C.1 Programming the IP PBX for remote access.............................C.1 Programming the Remote IP Feature Phone............................C.1 Configuring the remote modem router........................D.1...
  • Page 4 (This page included for pagination purposes only.)

  • Page 5: General Description

    Manual for the system involved, the Remote Network Card Installation Guide and — if the system is IVX 128e or IVX 72e — the Local Network Card Installation Guide. You can find all E-Class technical documents on the Technical Resource Guide CD-ROM.
  • Page 6 General description Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.)

  • Page 7: Programming Information

    IP PBX has already been configured for Remote Phone or Esi-Link operation. Main office parameters Note: If the main office IP PBX has been previously configured for a remote phone or Esi-Link multi-site access, these programming parameters will already be programmed into the IP PBX. The same addressing parameters should be used unless an alternate gateway will be used at the main office for this Remote Phone.

  • Page 8: Remote Site Parameters

    Programming information Remote IP Feature Phone Installation Manual Remote site parameters • IP address — The address the Remote Phone will use. This can be either a public or private address. [Item 4 in Figure 1, below.] The Remote Phone can only use a static address. If a static public address is not available a NAT router must be used.

  • Page 9: Programming The Ip Pbx And Remote Ip Feature Phone

    The section outlines the process for configuring the IP PBX and the Remote IP Feature phone for remote operation. This provides a quick overview. For complete instructions, please refer to Function 8 in the appropriate E-Class Installation Manual (IP E-Class or IVX E-Class). Programming the IP PBX for remote access If the IP PBX has previously been programmed for remote operation, these steps don’t have to...
  • Page 10 Remote IP Feature Phone. This will be very useful in cases wherein the remote site is far from the main office. Use Esi-Access to connect remotely to the main office IP PBX for programming in Functions 31 and 821; use Esi-Address to download the addressing information to the Remote IP Feature Phone.

  • Page 11: Configuring The Remote Modem Router

    Remote IP Feature Phone Installation Manual Configuring the remote modem/router Configuring the remote modem router This section provides step-by-step procedures for configuring different types of modems that are commonly used at remote sites. These include the following: • xDSL modem with a static IP address •...

  • Page 12: Xdsl Modem With A Static Ip Address

    ISP’s Technical Support Center and verify the IP address information. Also, check with the ISP to make sure that the circuit is operating correctly. Once the PING test is successful, you are ready to configure the ESI IP Remote Feature Phone for use with the xDSL modem.

  • Page 13: Cable Modem With A Static Ip Address

    ISP’s Technical Support Center and verify the IP address information. Also, check with the ISP to make sure that the circuit is operating correctly. Once the PING test is successful, you are ready to configure the ESI IP Remote Feature Phone for use with the cable modem.

  • Page 14: Dedicated Isdn With A Static Ip Address

    ISP’s Technical Support Center and verify the IP address information. Also, check with the ISP to make sure that the circuit is operating correctly. Once the PING test is successful, you are ready to configure the ESI IP Remote Feature Phone for use with the ISDN circuit.

  • Page 15: Dial-Up Isdn

    Remote IP Feature Phone Installation Manual Configuring the remote modem/router Dial-up ISDN ™ This procedure is specifically for the DIVA LAN ISDN Modem. Other ISDN dial-up modems will be similar. Refer to the Installation Manual for the specific modem being installed. Configuring the modem 1.
  • Page 16 Configuring the remote modem/router Remote IP Feature Phone Installation Manual Adding the Remote Phone addressing The DIVA LAN ISDN Modem has built-in network address translation (NAT) to allow multiple hosts to use the ISDN connection to the Internet and to provide limited security for those hosts. Please follow the following steps to add the Remote Phone address and UDP Port to the NAT mapping.

  • Page 17: Configuring A Nat Router For Dhcp

    6. Configure the router based on how the network will be configured. • Host Name and Domain Name — These will only need to be assigned if the ISP requires them. The ESI Remote IP Feature phone does not require them. • LAN IP address — Leave as default.
  • Page 18 Configuring the remote modem/router Remote IP Feature Phone Installation Manual Adding the Remote Phone addressing The Linksys Etherfast Cable/DSL router utilizes network address translation (NAT) to allow multiple hosts to use the modem connection to the Internet and to provide limited security for those hosts. Please follow the following steps to configure the router.

  • Page 19: Configuring A Nat Router For Pppoe

    DOS PING command (refer to Appendix I for additional instructions). If the PING test fails, correct the problem before proceeding. 10. You are now ready to configure the router for use with the ESI IP Remote Feature Phone.
  • Page 20 Configuring the remote modem/router Remote IP Feature Phone Installation Manual Adding the Remote Phone addressing The Linksys Etherfast Cable/DSL router utilizes network address translation (NAT) to allow multiple hosts to use the modem connection to the Internet and to provide limited security for those hosts. Follow the following steps to configure the router.

  • Page 21: Connecting The Remote Ip Feature Phone

    Remote IP Feature Phone Installation Manual Connecting the Remote IP Feature Phone Connecting the Remote IP Feature Phone Connect the Remote IP Feature Phone directly, or through a hub or switch, to modem or NAT router. At this point, installation of the Remote IP Feature Phone is similar to that for the IP Local Phone. 1.
  • Page 22 Connecting the Remote IP Feature Phone Remote IP Feature Phone Installation Manual Once the Remote IP Feature Phone has connected to the main office IP PBX, perform the following operations to ensure that full, proper operation has been established. Note: During these steps, monitor the display for proper indication for each mode. 1.

  • Page 23: Network Guidelines

    Remote IP Feature Phone Installation Manual Network guidelines Network guidelines The following pages outline the minimum cable, LAN and WAN infrastructure needed for the Remote IP Feature Phone to work correctly. If the infrastructure doesn’t meet these minimums, the system may not operate reliably.

  • Page 24: Wan

    NAT enabled routers. – Make sure that the networks that are to be used for the Remote IP Feature Phones or for Esi-Link are not two private networks away from the public network. This will mainly be the case for newer DSL and cable modem installations due to the fact that more and more ISPs are using private networks and NATing new installations behind that private network.
  • Page 25 – Use Esi-Check to monitor the quality of the IP connection over time. The user can instantly view the quality of the link by noting the color of the Esi-Check icon in the Windows system tray.
  • Page 26 Network guidelines Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.)

  • Page 27: Troubleshooting

    These will allow you to better troubleshoot and narrow the issue down to a network issue, or a phone Issue. If possible, these tools should go in your tool kit you take to the job site. • Esi-Tools • A cable certification instrument •...
  • Page 28 Troubleshooting Remote IP Feature Phone Installation Manual • One or all Remote IP Feature Phones is getting only one-way audio or no audio. – If there is a firewall or proxy server check to make sure that the UDP Port for that phone, and for the IP PBX is open for both incoming and outgoing traffic.

  • Page 29: Appendix I: Using Ping To Verify The Remote Site/ Main Office Connection

    Remote IP Feature Phone Installation Manual Appendix I: Using PING to verify the connection Appendix I: Using PING to verify the remote site/ main office connection Before connecting the Remote IP Feature Phone at the remote site, verify that an IP connection can be made to the main office.
  • Page 30 Appendix I: Using PING to verify the connection Remote IP Feature Phone Installation Manual Another possible display indicating a problem is shown here: Pinging 64.221.73.226 with 32 bytes of data: Reply from 206.205.233.145: TTL expired in transit. Reply from 206.205.233.145: TTL expired in transit. Reply from 206.205.233.145: TTL expired in transit.

  • Page 31: Appendix Ii: Using Tracert

    Remote IP Feature Phone Installation Manual Appendix II: Using TRACERT Appendix II: Using TRACERT The MS-DOS command TRACERT (short for trace route) can be used to determine the location of the problem. At the DOS prompt type tracert followed by the IP PBX’s remote-access IP address. Here’s an example of a trace route (host names simulated): C:\WINDOWS\Desktop>tracert 63.211.73.226 Tracing route to 63.211.73.226 over a maximum of 30 hops...
  • Page 32 Appendix II: Using TRACERT Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.)

  • Page 33: Appendix Iii: Installing The Tcp/Ip Protocol In Windows 95/98

    Remote IP Feature Phone Installation Manual Appendix III: Installing the TCP/IP protocol in Windows 95/98 Appendix III: Installing the TCP/IP protocol in Windows 95/98 Important: Have the PC’s Windows CD-ROM close at hand, in case Windows requires files from it during this procedure.
  • Page 34 Appendix III: Installing the TCP/IP protocol in Windows 95/98 Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.)

  • Page 35: Appendix Iv: Ip Addressing Information Worksheet

    __ __ __. __ __ __. __ __ __. __ __ __ Remote-access IP address __ __ __. __ __ __. __ __ __. __ __ __ __ __ 0 0 0 Base UDP port Function 31 and Esi-Address programming Remote access Type IP address MAC address Gateway IP...
  • Page 36 Appendix IV: IP addressing information worksheet Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.)

  • Page 37: Appendix V: Address Recovery At The Remote Site

    Remote IP Feature Phone Installation Manual Appendix V: Address discovery at the remote site Appendix V: Address recovery at the remote site This appendix describes how to discover the remote site IP address and network information you will need to install the Remote IP Feature Phone. The remote site information needed includes the following: •...
  • Page 38 Appendix V: Address discovery at the remote site Remote IP Feature Phone Installation Manual If the NAT router is already in place and you have no documentation for it, and a PC is already configured to use the NAT router, the following steps will help you gather the needed IP addresses. Checking existing address information Important: The procedure shown below is for use within Windows 95 and 98.
  • Page 39 5. Write down this address. Press * twice to finish, then either press RELEASE to exit system programming or enter another extension. Make sure not to use this address for any Remote IP Feature Phone you add to the site. Note: You also can use Esi-Access or Esi-Address remotely to find a Remote Phone IP address.
  • Page 40 Appendix V: Address discovery at the remote site Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.)

  • Page 41: Appendix Vi: Discovering The Remote-Access Ip Address For The Remote Ip Pbx

    Remote IP Feature Phone Installation Manual App. VI: Discovering the IP PBX’s remote-access IP address Appendix VI: Discovering the remote-access IP address for the remote IP PBX Either the main office network administrator or the ISP can provide the public gateway address at the main office.
  • Page 42 App. VI: Discovering the IP PBX’s remote-access IP address Remote IP Feature Phone Installation Manual (This page included for pagination purposes only.)

  • Page 43: Index

    Index Bandwidth, F.2 Cable modem, D.1, D.3 Cabling, F.1 Cat-5, E.1, F.1, G.1 CIR, F.2, F.3, G.2 DHCP, D.1, D.5, D.7, D.9, L.1, L.3 DIVA, D.1, D.5, D.6 DNS, D.2, D.3, D.4, D.5 Domain, D.2, D.3, D.4, D.7, D.9 DSL, D.7, D.8, D.9, D.10, F.2 Firewall, F.2 Frame Relay, F.2 Host, D.2, D.3, D.4, D.7, D.9...
  • Page 44 (This page included for pagination purposes only.)

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