Cannot print documents from a memory card or flash drive
If the "Memory card troubleshooting checklist" does not solve the problem, then try the following:
C
USB
HECK THE
CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
C
HECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Photos do not transfer from a memory card across a wireless
network
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:
M
AKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND
READY
S
ELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER
M
AKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE
If your wireless connection is down, then use a USB cable to connect your printer to your computer.
Wireless troubleshooting
•
"Wireless troubleshooting checklist" on page 116
•
"Resetting the wireless settings to factory defaults" on page 116
•
"Cannot print over wireless network" on page 117
•
"The Continue button is unavailable" on page 120
•
"Cannot print and there is a firewall on the computer" on page 121
•
"Wi-Fi indicator light is not lit" on page 122
•
"Wi-Fi indicator light is green but the printer does not print (Windows only)" on page 122
•
"Wi-Fi indicator light is still orange" on page 123
•
"Wi-Fi indicator light is blinking orange during installation" on page 124
•
"Wireless print server not installed" on page 128
USB symbol.
Troubleshooting
115