Viewing/Editing Support Information - Xerox WorkCentre 5020 System Administrator Manual

9 Problem Solving

Viewing/Editing Support Information

The following explains how to view support information for the machine, including a link
for software updates and contacts for technical support. The information on this page,
except the software upgrade website, can be edited.
1.
Open your web browser, and enter the machine's IP address in the [Address] box
to access CentreWare Internet Services.
2.
Click the [Support] tab.
3.
Follow the steps below to edit the information displayed on the [Support] page.
1) Click the [Change Settings] button.
2) Edit the information.
3) Click [Apply].
4) If prompted, enter the System Administrator user ID and passcode, and click
NOTE: By default, the System Administrator user ID is "11111" and its passcode is not
set.
Software Upgrades
Click this link to access our software upgrade website:
http://www.xerox.com
System Administrator
Name
Identifies your System Administrator. To edit this information, enter up to 40 characters.
Phone Number
Displays the telephone number of your System Administrator. To edit this information,
enter up to 40 characters.
Location
Identifies the location of your System Administrator. To edit this information, enter up
to 40 characters.
Xerox Support
Customer Support Phone Number
Displays the telephone number of the customer support representative. To edit this
information, enter up to 20 characters.
Services Phone Number
Displays the telephone number of the service representative. To edit this information,
enter up to 40 characters.
Supply Phone Number
Displays the telephone number of the consumable support representative. To edit this
information, enter up to 20 characters.
108
[OK].