Q-See QS218 User Manual page 65

FAQ'S
13. Question: Why does the Remote Control not work?
Answer:
The address of remote control is not correct
The distance of remote control is too far or the angle is too wide
Remote control batteries are low
Remote control is damaged or the front panel of DVR is damaged
14. Question: Why can't I log in over the Internet?
Answer:
Please check the network to see if it is connected. Check if LINK or 100M LED is displayed on the front
panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is linked properly
Make sure you are running Windows XP, Vista, or Win7 operating system, and IE6.0-8.0 browser
ActiveX control has been blocked. Please manually install ActiveX control again
Please install DX8.1 and upgrade your video card driver
15. Question: Why is there is no picture or picture is not clear when you preview the recording or
playback the recording via IE?
Answer:
If you access DVR by IE, please choose "Wan" in "web environment"
Please try "Close windows" by the right mouse button, and try "Open windows" again
16. Question: Why am I receiving a message indicating "other members are setting......" when accessing
my DVR settings through Internet Explorer?
Answer:
It probably means someone else is changing the settings of the DVR. Please check the DVR
configuration interface or exit DVR
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Model #: QS218