Troubleshooting The Isp Connection - NETGEAR MR814 Reference Manual

Reference Manual for the Model MR814 Wireless Router
• Make sure you are using the correct login information. The factory default login name is
admin and the password is password. Make sure that CAPS LOCK is off when entering this
information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
• When entering configuration settings, be sure to click the APPLY button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.

Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should first determine whether the router is able
to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your
router must request an IP address from the ISP. You can determine whether the request was
successful using the Web Configuration Manager.
To check the WAN IP address:
Launch your browser and select an external site such as www.netgear.com
1.
Access the Main Menu of the router's configuration at http://192.168.0.1
2.
Under the Maintenance heading, select Router Status
3.
Check that an IP address is shown for the WAN Port
4.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new router by performing the following procedure:
Turn off power to the cable or DSL modem.
1.
Turn off power to your router.
2.
Wait five minutes and reapply power to the cable or DSL modem.
3.
When the modem's LEDs indicate that it has reacquired sync with the ISP, reapply power to
4.
your router.
If your router is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
9-4 Troubleshooting