VTech LS6117-18 User Manual page 40

Troubleshooting
Problem
The battery does not
charge n the handset
or the handset battery
s not chargng.
The CHARGE lght s
off.
There s no dal tone.
36
Suggeston
• Make sure the handset s placed n the telephone base correctly. The CHARGE lght on the
handset should be on.
• If you attach the transparent mage cover, make sure t s on correctly. If t s not, the handset
may not charge when placed n the telephone base.
• Remove and renstall the battery, then charge for up to 16 hours.
• If the handset s n the telephone base but the CHARGE lght on the handset s not on, refer
to The CHARGE light is off n ths secton.
It may be necessary to purchase a new battery. Please refer to the Battery secton (page 33)
•
of ths user's manual.
• Clean the chargng contacts on the handset and telephone base each month usng a pencl
eraser or a dry non-abrasve fabrc.
• Make sure the power adapter and telephone lne cord are plugged n correctly and securely.
• If you attach the transparent mage cover, make sure t s on correctly. If t s not, the handset
may not charge when placed n the telephone base.
• Unplug the power adapter. Wat for 15 seconds before pluggng t back n. Allow up to one
mnute for the handset and telephone base to reset.
• Frst, try all the above suggestons.
• Move the handset closer to the telephone base. It mght be out of range.
• The telephone lne cord mght be malfunctonng. Try nstallng a new telephone lne cord.
• Dsconnect the telephone base from the telephone wall jack and connect a dfferent telephone.
If there s no dal tone on ths telephone ether, the problem s n your wrng or local servce.
Contact your local telephone company.
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