Storage And Service - Tripp Lite SMART500RT1U Owner's Manual

Storage and Service

Storage
Before storing your UPS, turn it completely OFF: with the UPS ON and receiving utility power, press
and hold the POWER button for one second (an alarm will beep once briefly after the interval has
passed); then, unplug the UPS from the wall outlet. If you store your UPS for an extended period of
time, recharge the UPS batteries once every three months: plug the UPS into a wall outlet; allow it to
charge for 4 to 6 hours; and then unplug it and place it back in storage. Note: after you plug the UPS
in, it will automatically begin charging its batteries; however, it will not supply power to its outlets (see
Quick Installation section). If you leave your UPS batteries discharged for an extended period of time,
they will suffer a permanent loss of capacity.
Service
Before returning your UPS for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the service
problem does not originate from a misreading of the instructions. Also, check that the UPS
System's circuit breaker(s) are not tripped. This is the most common cause of service inquiries
which can be easily remedied by following the resetting instructions in this manual.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp Lite
at (773) 869-1233. A service technician will ask for the UPS's model number, serial number
and purchase date and will attempt to correct the problem over the phone.
3. If the problem requires service, the technician will issue you a Returned Material Authorization
(RMA) number, which is required for service. If you require packaging, the technician can
arrange to send you proper packaging. Securely pack the UPS to avoid damage during shipping.
Do not use Styrofoam beads for packaging. Any damages (direct, indirect, special, incidental
or consequential) to the UPS incurred during shipment to Tripp Lite or an authorized Tripp Lite
service center is not covered under warranty. UPS Systems shipped to Tripp Lite or an authorized
Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on
the outside of the package. If the UPS System is within the 2-year warranty period, enclose a
copy of your sales receipt. Return the UPS for service using an insured carrier to the address
given to you by the Tripp Lite service technician.
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