Dimplex DF3003 Owner's Manual page 18

Dimplex or its authorized service representatives) or otherwise altered. This limited
warranty does further not apply to defects resulting from misuse, abuse, accident,
neglect, incorrect installation, improper maintenance or handling, or operation with an
incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge
Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial
numbers available when calling. Limited warranty service requires a proof of purchase
of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in
material or workmanship during (i) the 5 year limited warranty period for products other
than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period
for surrounds (mantels) and trims, you have the following rights:
• Limited warranty service will be performed solely by dealers or service agents of
Dimplex authorized to provide limited warranty services.
• For products (other than surrounds (mantels) and trims) for the period ending
at midnight on the second anniversary of the date of first purchase, Dimplex will
in its sole discretion either repair or replace such defective product or part without
charge. If Dimplex is unable to repair or replace such product or part, or if repair or
replacement is not commercially practicable or cannot be timely made, Dimplex may,
in lieu of repair or replacement, choose to refund the purchase price for such product
or part. This limited warranty entitles the purchaser to on-site or in-home warranty
services. Accordingly, Dimplex will be responsible for all labour and transportation
costs associated with the repair or replacement of the product or part, except as
follows: (i) charges may be levied for travel costs incurred to travel to the purchaser's
site where the product is located if the purchaser's site is beyond 30 miles (48 km)
from the closest service depot of Dimplex's dealer or service agent; and (ii) the
purchaser is solely responsible for providing clear access to all serviceable parts of
the product.
• For products (other than surrounds (mantels) and trims) for the period
commencing at 12:01 a.m. on the day after the second anniversary of the
first purchase and ending at midnight on the fifth anniversary of the date of
first purchase, this limited warranty entitles the purchaser to replacement parts
only without charge. If Dimplex is unable to replace such part, or if replacement
is not commercially practicable or cannot be timely made, Dimplex may, in lieu of
replacement, choose to refund the purchase price for such part. The purchaser
shall not be entitled to on-site or in-home warranty services. The purchaser shall be
responsible for all expenses incurred for the removal of the part and installation of the
replacement part including, without limitation, all shipping costs and transportation
costs to and from the authorized dealer's or service agent's place of business and all
labour costs. Such costs shall not be the responsibility of Dimplex.
• For surrounds (mantels) and trims for the period ending at midnight on the first
anniversary of the date of first purchase, Dimplex will in its sole discretion either
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