Altigen IP 705 User Manual page 34

When a call rings the agent or the when the agent is making an outgoing
call, the second line of the LCD is changed to Caller ID or dialed digits
display, and the first line stays the same. However, when more than one call
is outstanding, the first line shows the Call n/n display.
/ to view the
If the agent is a member of multiple workgroups, you can use
queue status of all workgroups the agent belongs to.
This feature can be enabled or disabled through the Display Workgroup Status
check box in the AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin,
26 IP 705 Manual