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Altigen 710 User Manual

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IP 710 Phone
User Manual
October 2014

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  • Page 1 ™ IP 710 Phone User Manual October 2014...
  • Page 2 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.

  • Page 3: Table Of Contents

    The IP 710 Phone ........3...
  • Page 4 Index ..........45 ii IP 710 Manual...
  • Page 5 • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. IP 710 Manual iii...
  • Page 6 IP 710 Manual...

  • Page 7: Warranty

    Communications will, at its sole option, repair, refund or replace the product with a like product. How Long the Warranty Is Effective All AltiGen Communications products are warranted for one year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser.
  • Page 8 End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA num- ber.

  • Page 9: About This Manual

    About This Manual This manual describes how to get the Alti-IP 710 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 710 phone. It also provides information on how to configure the network and IP settings.
  • Page 10 2 IP 710 Manual...

  • Page 11: Hapter

    H A P T E R The IP 710 Phone TheAltiGen IP 710 phone is a business telephone that provides voice communication over an IP network. The IP 710 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 15 programmable keys, LCD display and headset port support.
  • Page 12 /buttons let you scroll through text on the LCD Navigation buttons screen. button selects a menu item or setting. button returns to previous configuration menu or deletes the last digit input. Enter Confirms selections made in the LCD, including settings. 4 IP 710 Manual...
  • Page 13 Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 710 with the phone server and logged in as an extension. IP 710 Manual 5...
  • Page 14 Figure 2. IP 710 Phone, Bottom View DC Port Connects to power outlet Power Cable Secures the power cable, preventing it from Restraint accidentally being pulled out DC/PoE Switch Switches between DC power and Power over Ethernet PC Access Port Connects to PC (10/100 Base T)

  • Page 15: Hardware Items In The Package

    Figure 3. IP 710 Phone, Left View Headset 2.5mm plug Connects to a 2.5mm headset receptacle Headset RJ port Connects to a non-amplified headset with RJ9 connector Handset port Connects to a handset Hardware Items in the Package The following hardware items are included in this package: •...

  • Page 16: Supported Telephony Features

    Supported Telephony Features The IP 710 provides a broad range of call handling and dialing features directly on the phone and through the MAX Communication Server system. The following table lists the supported features, a brief description of each, and configuration and use notes where applicable.
  • Page 17 When the call is demand recording. recording, the light is on. • Recorded conversations can then be played back through voice mail or accessed at a centralized location. IP 710 Manual 9...
  • Page 18 /buttons and Enter Places an active call on Hold button hold. button. Pressing Hold while onhook will • retrieve the last hold call. • Supports up to 9 hold calls. 10 IP 710 Manual...
  • Page 19 Rejects an handling rules. incoming call. Select from one of 14 ring tones. • Custom ring tones are not Ring Tones supported. Download new ring tones from the server. Enables use of speaker Speaker button phone. IP 710 Manual 11...

  • Page 20: American Disabilities Act (Ada) Compliance

    American Disabilities Act (ADA) Compliance The hearing aid-compatible handset on the IP 710 phone is equipped with a magnetic coupler, which meets the ADA HAC requirements. The dialing pad also complies with ADA standards.

  • Page 21: Hapter

    PC access port on the phone (optional). d. Connect the power plug to the DC port. Note: If you want to use Power over Ethernet, see “To Use IP 710 in Power over Ethernet Mode” on page 15.

  • Page 22: The Phone Startup Process

    If it doesn’t pass through these stages successfully, refer to “Troubleshooting” on page 34. The Phone Startup Process After the IP 710 has power connected to it, the phone begins its automatic booting process by cycling through these steps: 1. All LED lights will be on.

  • Page 23: To Use Ip 710 In Power Over Ethernet Mode

    —LOADING NOW. —Boot Done —INITIALIZING To Use IP 710 in Power over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side with four pins in the middle faces the top.

  • Page 24: To Remove The Poe Module

    IP 710 phone: 1. Press the Menu button. 2. Press * * 2, then press the Enter button. • Rebooting the phone—To reboot the IP 710 phone, press * * 3, then press the Enter button. IP 710 Manual...

  • Page 25: Hapter

    The following tables describe each setting and the corresponding menu path. Important: Your IP 710 phone should be in normal operating mode when you configure it. If your IP phone is in BASIC mode (shown in the LCD display), your changes will be overwritten by AltiWare Administrator settings when the phone is successfully registered.

  • Page 26: System Settings

    Access Code TRK ACCESS CODE Call Log. Sets the time offset from the System > Hour Offset AltiWare server’s time. Hour Offset Sets the TFTP server IP address for System > TFTP Server updating firmware. TFTP Server IP 710 Manual...

  • Page 27: Network Settings

    Local Sets the IP phone’s local address; Network > Address shows only if DHCP is disabled. Local Address Network Sets the IP phone’s network mask; Network > Mask shows only if DHCP is disabled. Network Mask IP 710 Manual 19...

  • Page 28: Registration From The Phone's Menu

    • Ensure the default gateway IP address is on the same subnet as the host IP address. Check with your system administrator. • When inputting IP addresses into the IP 710, use the * key to enter periods. For example, 209.120.12.8 would be input as 209*120*12*8.

  • Page 29: Assigning A Local Ip Address

    3. Scroll to TFTP Server, then press Enter. 4. Enter the TFTP server address, using the * key to input periods. 5. The IP 710 will download the firmware from the TFTP server on the next reboot. 6. Reboot by unplugging and replugging the power cable OR by pressing * * 3 and the Enter button.

  • Page 30: Configuring Nat

    SYSTEM and press Enter, scroll to Version Info and press Enter. Configuring NAT Note: This section is only for an IP 710 phone that is using an H.323 version of AltiGen phone firmware. NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known within another network.

  • Page 31: Distinctive Ringing Support

    LQT - longest queue time of current queued calls LOGIN - LOGIN/LOGOUT indicates the agent login/logout state TH - number of calls in the queue whose queue time is greater than the service level threshold SL - service level in percentage IP 710 Manual 23...

  • Page 32: Greeting Button

    LCD screen. When an IP 710 user calls an extension in the system that has activity codes set up and the call goes into RNA handling, or the destination user has DND enabled, the activity code is displayed on the IP phone.

  • Page 33: Hapter

    LQT05 LOGIN >TH02 SL060 Not Ready WG - Workgroup number. CIQ - Number of calls currently in the queue. LQT - Longest queue time of current queued calls. LOGIN - LOGIN/LOGOUT indicates the agent login/logout state. IP 710 Manual 25...

  • Page 34: Basic Phone Operation

    Not Ready - Agent is not ready to receive workgroup calls. Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 710 with the phone server and logging in as an extension. Function Key Sequence 1) Press the Activity button.
  • Page 35 1) Use the / buttons to select the member to disconnect. 2) Press the  button to disconnect this caller. • This feature is not available to other conference members, even when the conference initiator hangs up. IP 710 Manual 27...
  • Page 36 While on a call with speaker, handset, or headset on: Mute 1) Press the Mute button. 2) To disengage mute, press the Mute button again. 28 IP 710 Manual...
  • Page 37 3) Select a ring tone and press the Enter button. Ring Tones To download new ring tones from the server: 1) Select PHONE SETTING, and scroll to RING DOWNLOAD. 2) Scroll to YES and press Enter. Note: Custom ring tones are not supported. IP 710 Manual 29...
  • Page 38 2) Enter voice mail password. • The Message Waiting light blinks when a voice mail Voice Mail message is waiting. • The LCD displays the new voice mail count (which includes only unheard messages) when onhook. 30 IP 710 Manual...

  • Page 39: Feature Codes

    ### <ext> <pwd>....Log in to voice mail at another station AltiGen Voice Mail System Quick Features #11......Greeting Menu #28.
  • Page 40 #45 ......Overhead Paging by Trunk #46 ......Group Paging (for IP 710 phone users) #55 .

  • Page 41: Specifications

    2 Standard 10/100 Base-T RJ-45 Ports: One for network to phone connection, and one switch port for connection from phone to PC • Flash ROM: 4M, stores boot ROM, software imaging and Memory configuration data, DSP images. • DRAM: 8M, stores runtime program and data. IP 710 Manual...

  • Page 42: Troubleshooting

    Power • PoE option Troubleshooting The following table provides help for the most common problems an end user may encounter. For IP 710 phone questions or problems not listed here, contact AltiGen Technical Support. Problem/Symptom Solution • Check to make sure the AltiWare IP address in the IP phone is set up correctly.
  • Page 43 If NAT is used, make sure NAT is enabled and NAT address is set up correctly. • Phone does not show Check the power source to be sure the IP 710 phone anything on LCD display is receiving power. IP 710 Manual...

  • Page 44: Lcd Messages

    IP phone to normal operating mode. LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 710 phone’s menu: Message Explanation After 2 minutes inside the configuration menu, if no action is taken, the LCD will show this message and then conf timeout! quit the menu.
  • Page 45 Appendix A Message Explanation The inputted extension number is invalid. Wrong Ext Number! User inputted an invalid value or string during Wrong input! configuration. User is trying to configure an invalid password from the wrong password! phone menu. IP 710 Manual...

  • Page 46: Ip Phone Running Messages

    Basic-Idle! Check IP Phone Service Verify extension is configured for dynamic. Although DHCP was enabled, the IP 710 was not able to DHCP FAIL! receive the IP address from the DHCP server. Another device configured with the same IP address as the IP phone is detected.
  • Page 47 NETWORK FAILED. Failure downloading TFTP. TFTP FAIL! Firmware update failed. UPDATE FAILED. Firmware update successful. UPDATE OK Appears when Boot Download is set to TRUE. The IP update APP(S1) 710 will show this message when it is rebooted. IP 710 Manual...

  • Page 48: Glossary

    Dynamic IP Address - An IP address that is automatically assigned to a client station in a TCP/IP network, typically by a DHCP server. Network devices that serve multiple uses, such as server and printers, are usually assigned static IP addresses. Dual Tone Multi Frequency - see DTMF. IP 710 Manual...
  • Page 49 - the mate for a plug. Used to connect two pieces of equipment together. keyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. 40 IP 710 Manual...
  • Page 50 - the term used to describe a telephone in the idle state or with the receiver still resting in the base. IP 710 Manual...
  • Page 51 System Speed Dialing - this feature allows the user to access a list of commonly called phone numbers entered into the system by the administrator. The user presses the SpeedDial button on the phone, selects a number from the list, and then dials by pressing the Enter button. 42 IP 710 Manual...
  • Page 52 - the person or persons accessing the features and functions of the AltiWare product. virtual extension - an extension not associated with a physical port that allows for the AltiGen Voice Mail System guest access to features and telephone sharing environments.
  • Page 53 44 IP 710 Manual...

  • Page 54: Index

    DHCP, enabling/disabling 19 functions, list of 25 dial pad 5 hardware components 7 dialing IP number 32 illustration 3, 6, 7 dimensions, IP 710 phone 34 overview 3 display workgroup status 10 registering 20 distinctive ring options 23 specifications 33...
  • Page 55 LCD 20 power over Ethernet IP number, dialing 32 module 7 IP settings, configuring 20 using 15 power, IP 710 phone 34 keys, feature 33 Redial button 12 registering IP phone 20 rejecting calls 29 LAN ports 33...
  • Page 56 Index warranty v how to get service vi workgroup queue status, configuring display 10 workgroup queue status, displaying 23 IP 710 Manual...

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