Altigen 720 User Manual
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Altigen 720 User Manual

Altigen comm ip phone user manual
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IP 720 Phone
User Manual
7/2009 4290-0017

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Summary of Contents for Altigen 720

  • Page 1 ™ IP 720 Phone User Manual 7/2009 4290-0017...
  • Page 2 WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.

  • Page 3: Table Of Contents

    The IP 720 Phone ........3...
  • Page 4 Index ..........47 ii IP 720 User Manual...
  • Page 5 • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. IP 720 User Manual iii...
  • Page 6 IP 720 User Manual...

  • Page 7: Warranty

    Use of supplies or parts not meeting AltiGen Communications’ specifications. g) Normal wear and tear. h) Any other cause which does not relate to a product defect. 3. Shipping, installation, set-up and removal service charges. IP 720 User Manual...
  • Page 8 Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services. vi IP 720 User Manual...

  • Page 9: About This Manual

    About This Manual This manual describes how to get the Alti-IP 720 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 720 phone. It also provides information on how to configure the network and IP settings.
  • Page 10 2 IP 720 User Manual...

  • Page 11: Hapter

    H A P T E R The IP 720 Phone TheAltiGen IP 720 phone is a business telephone that provides voice communication over an IP network. The IP 720 provides built-in power-over-Ethernet support and functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 15 programmable keys, LCD display, and headset port support for the Plantronics wireless headset.
  • Page 12 Hold* Mute Speaker Menu 4 IP 720 User Manual Displays features such as date, time, phone number, caller ID, call waiting, line/call status and call time. Blinks when a message is waiting or a call is coming 15 programmable keys can be configured by the...
  • Page 13 Dial Pad Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 720 with the phone server and logged in as an extension. / buttons let you scroll through text on the LCD screen.
  • Page 14 Figure 2. IP 720 Phone, Bottom View DC Port Connects to power outlet Power Cable Secures the power cable, preventing it from Restraint accidentally being pulled out DC/PoE Switch Switches between DC power and Power over Ethernet LAN Port Connects to network (10/100/1000 Base T)

  • Page 15: Hardware Items In The Package

    • AC/DC power adapter Supported Telephony Features The IP 720 provides a broad range of call handling and dialing features directly on the phone and through the MAX Communication Server system. The following table lists the supported features, a brief description of each, and configuration and use notes where applicable.
  • Page 16 BLF extension ringer and beep tones and ignore other BLF extensions. Call Log Shows the history of incoming calls, up to 99. 8 IP 720 User Manual • Must be configured by the system administrator. • The BLF feature can be assigned only to internal extension numbers, not outside numbers.
  • Page 17 The feature is unavailable to all other conference members, even when the conference initiator hangs up. • The system administrator configures which key will display the workgroup status. • Greetings are affiliated with activity codes. IP 720 User Manual 9...
  • Page 18 Keys programmable key with a speed dial number or feature code directly from the IP phone. 10 IP 720 User Manual • This button is used as a hook switch for headset ports. • The button is used as a headset-in- use indicator when a Plantronics wireless PSB port is connected.

  • Page 19: American Disabilities Act (Ada) Compliance

    Enables access to voice button messages. American Disabilities Act (ADA) Compliance The hearing aid-compatible handset on the IP 720 phone is equipped with a magnetic coupler, which meets the ADA HAC requirements. The dialing pad also complies with ADA standards. •...
  • Page 20 12 IP 720 User Manual...

  • Page 21: Hapter

    PC access port on the phone. 3. After the IP 720 has power connected to it, the phone begins its automatic booting process by cycling through these steps: • All LED lights will be on.
  • Page 22 LCD screen. Press the Enter button to select a menu item or a setting.) If you are using DHCP, ensure that DHCP is enabled on the IP 720 phone: Menu > NETWORK > ENABLE DHCP > Yes. (DHCP is enabled by default.)

  • Page 23: Miscellaneous Operation Notes

    Miscellaneous Operation Notes • Logging in and out—When using #26 and #27 to log out / log in, the IP 720 must be onhook. Pressing the Speaker button and then using #26 or #27 will not work. • BASIC mode—If the IP 720 phone fails to register with MAXCS during startup, the phone operates in Basic mode.
  • Page 24 • Rebooting the phone—To reboot the IP 720 phone, press * * 3, then press the Enter button. IP 720 User Manual...

  • Page 25: Hapter

    The following tables describe each setting and the corresponding menu path. Important: Your IP 720 phone should be in normal operating mode when you configure it. If your IP phone is in BASIC mode (shown in the LCD display), your changes will be overwritten by MaxAdministrator settings when the phone is successfully registered.

  • Page 26: System Settings

    Download Boot Download Emergency System > Number Emergency Num IP 720 User Manual Sets the desired ring tone. Sets whether to enable automatic answering. Sets how many seconds the phone should ring before it is automatically answered. Appears on menu when Auto Answer is set to Yes.

  • Page 27: Network Settings

    Network > Gateway Registration from the Phone’s Menu Under normal circumstances, the IP 720 phone registers itself automatically. However, if registration failed for some reason (for example, the server was not available), registration can be started again from the IP 720 phone’s menu: 1.

  • Page 28: Configuring Ip Settings

    • Ensure the default gateway IP address is on the same subnet as the host IP address. Check with your system administrator. • When inputting IP addresses into the IP 720, use the * key to enter periods. For example, 209.120.12.8 would be input as 209*120*12*8.

  • Page 29: Setting Ring Tones

    3. Scroll to TFTP Server, then press Enter. 4. Enter the TFTP server address, using the * key to input periods. 5. The IP 720 will download the firmware from the TFTP server on the next reboot. 6. Reboot by unplugging and replugging the power cable OR by pressing * * 3 and the Enter button.

  • Page 30: Distinctive Ringing Support

    SL - service level in percentage Not Ready - the agent is not ready to receive workgroup calls Greeting Button The IP 720 phone’s Greeting button is a shortcut to the greeting feature in voice mail. It lets users: • Record a greeting •...

  • Page 31: Activity Button

    The selected code appears in the upper right of the LCD screen. When an IP 720 user calls an extension in the system that has activity codes set up and the call goes into RNA handling, or the destination user has DND enabled, the activity code is displayed on the IP phone.
  • Page 32 IP 720 User Manual...

  • Page 33: User Guide

    CIQ - Number of calls currently in the queue. LQT - Longest queue time of current queued calls. LOGIN - LOGIN/LOGOUT indicates the agent login/logout state. H A P T E R x555 LQT05 SL060 IP 720 User Manual 25...

  • Page 34: Basic Phone Operation

    Not Ready - Agent is not ready to receive workgroup calls. Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 720 with the phone server and logging in as an extension. FUNCTION KEY SEQUENCE Activity 1) Press the Activity button.
  • Page 35 Use the button to return to the previous menu. button to cancel the conference and return to the buttons to select the member to disconnect. button to disconnect this caller. buttons to scroll to the menu item you want. IP 720 User Manual 27...
  • Page 36 Mute While on a call with speaker, handset, or headset on: 1) Press the Mute button. 2) To disengage mute, press the Mute button again. 28 IP 720 User Manual to select a hold call to be retrieved.
  • Page 37 Note: Custom ring tones are not supported. Speaker To use the speakerphone: 1) Press the Speaker button. 2) To disconnect the call, press the Speaker button again. to scroll to the desired entry. ( scrolls to first entry.) IP 720 User Manual 29 scrolls to previous...
  • Page 38 #28 ......Password Menu 30 IP 720 User Manual to scroll to the desired entry.
  • Page 39 #45......Overhead Paging by Trunk #46......Group Paging (for IP 720 phone users) #55.
  • Page 40 This works only when the IP 720 is operating in Basic mode. If the IP 720 is configured for a public IP address, you can call other public IP address devices. If the IP 720 is configured for a private IP address, you can call other private IP address devices that you can “see”...

  • Page 41: Appendix A

    2 Standard 10/100/1000 Base-T RJ-45 Ports: One for network to phone connection, and one switch port for connection from phone to PC • Memory Flash ROM: 4M, stores boot ROM, software imaging and configuration data, DSP images. • DRAM: 8M, stores runtime program and data. IP 720 User Manual...

  • Page 42: Troubleshooting

    DC 5V, 1.5A. May be purchased from AltiGen, P/N 3015-0003.) Troubleshooting The following table provides help for the most common problems an end user may encounter. For IP 720 phone questions or problems not listed here, contact AltiGen Technical Support. Problem/Symptom AW is unreachable...
  • Page 43 Make sure firewall setting has all the TCP/UDP ports required by MAXCS opened. • Check the power source to be sure the IP 720 phone is receiving power. • Make sure a switch is used, rather than a hub, in the corporate LAN.
  • Page 44 Troubleshooting Register failed 36 IP 720 User Manual • Check to make sure the extension number and extension password are set up properly and that the IP extension is enabled. • Check to make sure the IP Phone Service is started in MAXCS.

  • Page 45: Lcd Messages

    LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 720 phone’s menu: Message conf timeout! conf exception! Saved! Write Fail! Wrong Ext Number! Wrong input! wrong password! Explanation After 2 minutes inside the configuration menu, if no action is taken, the LCD will show this message and then quit the menu.

  • Page 46: Ip Phone Running Messages

    Press #27 again to reactivate. Check IP Phone Service Verify extension is configured for dynamic. Although DHCP was enabled, the IP 720 was not able to receive the IP address from the DHCP server. Another device configured with the same IP address as the IP phone is detected.

  • Page 47: Ip Phone Boot Messages

    Loading firmware. Loading firmware. Network initialization failed. Failure downloading TFTP. Firmware update failed. Firmware update successful. Appears when Boot Download is set to TRUE. The IP 720 will show this message when it is rebooted. IP 720 User Manual Appendix A...
  • Page 48 Troubleshooting 40 IP 720 User Manual...

  • Page 49: Glossary

    Dynamic IP Address - An IP address that is automatically assigned to a client station in a TCP/IP network, typically by a DHCP server. Network devices that serve multiple uses, such as server and printers, are usually assigned static IP addresses. Dual Tone Multi Frequency - see DTMF. IP 720 User Manual...
  • Page 50 - the mate for a plug. Used to connect two pieces of equipment together. keyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. 42 IP 720 User Manual...
  • Page 51 - the term used to describe a telephone in the idle state or with the receiver still resting in the base. IP 720 User Manual...
  • Page 52 System Speed Dialing - this feature allows the user to access a list of commonly called phone numbers entered into the system by the administrator. The user presses the SpeedDial button on the phone, selects a number from the list, and then dials by pressing the Enter button. 44 IP 720 User Manual...
  • Page 53 - an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup members. IP 720 User Manual...
  • Page 54 46 IP 720 User Manual...

  • Page 55: Index

    IP phone menu 17 IP settings 20 DHCP, enabling/disabling 19 dial pad 5 dialing IP number 32 dimensions, IP 720 phone 34 display workgroup status 9 distinctive ring options 22 emergency gateway, setting 19 emergency number, setting 18 Enter button 5...
  • Page 56 LCD screen 4, 25, 33 LED, in buttons 33 line park, configuring 10 local address, setting 19 MAX Communication Server, setting IP address 18 memory, IP 720 phone 33 Menu button 4 Message Waiting light 4 Mute button 10 navigation buttons 5 network...

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