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Altigen IP 710 Phone Administration Manual

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IP 710 Phone
Administration Manual
08/2005 4290-0012-5.0A

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  • Page 1 ™ IP 710 Phone Administration Manual 08/2005 4290-0012-5.0A...
  • Page 2 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.

  • Page 3: Table Of Contents

    AltiAdmin/ACM Admin Configuration Requirements ..7 AltiGen IP Phone Service ....... . 8 Plug and Play Feature .
  • Page 4 Operation Notes ........22 HAPTER Phone Configuration .
  • Page 5 IP Phone Boot Messages ......55 User Reference ........56 Index .
  • Page 6 IP 710 Manual...

  • Page 7: Warranty

    Communications will, at its sole option, repair, refund or replace the product with a like product. How Long the Warranty Is Effective All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser.
  • Page 8 End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA num- ber.

  • Page 9: Preface: About This Manual

    Preface: About This Manual This document describes how to get the Alti-IP 710 phone up and running on a Voice over IP (VoIP) network. For complete and detailed information on procedures that you need to perform on AltiGen’s AltiWare application...

  • Page 10: Related Documentation

    Related Documentation • IP 710 Quick Reference Card • AltiWare OE/ACC System Installation and Administration Manual or AltiContact Manager System Administration Manual viii IP 710 Manual...

  • Page 11: Hapter

    H A P T E R An Overview of the IP 710 The IP 710 class of AltiGen IP phones is an H.323-compliant, business telephone that provides voice communication over an IP network. The IP 710 provides functionality similar to traditional analog phones, including automatic redial, on-hook dialing, hands-free operation, 15 programmable keys, LCD display and headset port support.
  • Page 12 Message Blinks when a message is waiting or a call is coming Waiting Indicator Light* Soft Keys* 15 soft keys can be configured by the system administrator in AltiAdmin/ACM Admin as a Busy 1-15 Lamp Field (BLF) key, an AltiServ Feature Code key, a Speed Dial key, a Line Park key, a Call Record key, a Workgroup Status key, or a Phone Setting key.
  • Page 13 Release Releases a call, exits from the menu, releases phone from an active state. Redial* Redials up to last 16 calls and up to 32 digits. SpeedDial* Displays a list of Station Speed Dial entries configured through AltiView/AltiAgent or AltiAdmin/ACM Admin. To make an outgoing call, use the buttons to select a Speed Dial entry, then press Enter.
  • Page 14 Figure 2. IP 710 Phone, Bottom View DC Port Connects to power outlet Power Cable Secures the power cable, preventing it from Restraint accidentally being pulled out DC/PoE Switch Switches between DC power and Power over Ethernet PC Access Port Connects to PC (10/100 Base T)

  • Page 15: Hardware Components

    Figure 3. IP 710 Phone, Left View Headset 2.5mm plug Connects to a 2.5mm headset receptacle Headset RJ port Connects to a non-amplified headset with RJ9 connector Handset port Connects to a handset Hardware Components The following hardware items are included in this package: •...
  • Page 16 IP 710 Manual...

  • Page 17: Hapter

    A lower version of AltiWare may cause the IP phone to lose several advanced features, resulting in use as a basic H.323 phone. • AltiGen OE 5.0A GateKeeper or higher (to support plug and play functionality) Network Requirements • Network connection — the IP phone must have TCP/IP connection to...

  • Page 18: Altigen Ip Phone Service

    However, the phone user can enter a destination IP address followed by #, and make an outgoing call through the IP network to reach AltiWare or another IP 710 phone. Also, the IP phone can accept incoming calls originating from AltiWare or another IP 710 phone.

  • Page 19: Hapter

    – you will have to manually configure the AltiServ IP address on your IP phones. • Is DHCP used? If DHCP is not used, obtain the IP 710 phone’s IP address from the system administrator. • Firewall information See “Firewall Considerations”...
  • Page 20 IP extension feature enabled, and that dynamic IP address is selected. 4. In AltiAdmin/ACM Admin, create an extension with Enable IP Extension checked. 5. Configure the IP 710 phone in AltiAdmin/ACM Admin: Select AltiGen IP Phone Configuration from the AltiAdmin/ACM Admin Management menu. IP 710 Manual...
  • Page 21 General Lets you specify the IP address of the AltiServ system Info the IP 710 phone is connected to. The version of software associated with AltiServ is automatically displayed in the Version field. To allow the extension user to have password-...
  • Page 22 Debug When enabled, allows the IP 710 phone to connect to Telnet for debugging. Note: The Apply To button works with the following parameters: General, H.323, TFTP (Server field only; Reset IP Phone and Boot Download options cannot be applied to multiple extensions), and Debug.
  • Page 23 After creating IP extensions, and setting parameters on the General tab, go to the IP 710 tab: The parameters on the IP 710 tab are described in the next table. IP 710 Manual 13...
  • Page 24 Parameter Description Soft Keys Corresponds to the 15 soft keys on the IP 710. Use the 1 - 15 drop-down list to assign one of the following functions to the desired keys: • N/A - when selected, the corresponding soft key cannot be used.
  • Page 25 IP phone menu: PHONE SETTING > PROGRAM KEYS > PROGRAM KEY. IMPORTANT! The configuration in AltiWare will override the IP 710 phone’s local configuration after the IP phone is registered. If the IP phone’s local configuration is changed while in Basic mode, these changes will be overwritten by AltiAdmin/ACM Admin settings.
  • Page 26 Proceed to Step 9. If you are not using GateKeeper Auto Discovery, you must manually configure the AltiWare IP address setting into the IP 710 phone: a. Menu > SYSTEM >Enter. b. Select AW SERVER, and press Enter.

  • Page 27: Remote Installation

    Otherwise, refer to “Troubleshooting” on page 49. Remote Installation To install the IP 710 phone at a remote location, using a broadband connection with or without a router: 1. Check the firewall settings at the corporate network to open TCP/ UDP ports required by the IP 710.
  • Page 28 • TCP/UDP 49152 ~ N (for H.245 and RTP/RTCP); where N = 49152 + (62 * number of VoIP boards) - 1. 6. Configure the IP 710 phone’s AltiWare address: a. Press the Menu button, scroll to SYSTEM, and press Enter.

  • Page 29: Verifying The Phone Startup Process

    10. Set up IP phone properties in AltiWare as described in step 5 on page 10. Verifying the Phone Startup Process After the IP 710 has power connected to it, the phone begins its automatic booting process by cycling through these steps: 1.

  • Page 30: Other Phone Already Logged On To Extension

    AltiServ. Restoring Default Settings To automatically restore the original default settings for the IP 710 phone: 1. Press the Menu button. 2. Press * * 2, then press the Enter button.

  • Page 31: Rebooting The Ip 710 Phone

    Note the centered pins are at the top 4. Put the PoE module cover back, and tighten the screw. 5. Move the DC/PoE switch to the PoE position. 6. Connect the phone to an AltiGen-certified PoE-enabled switch. IP 710 Manual 21...

  • Page 32: To Remove The Poe Module

    To Remove the PoE Module 1. Remove the screw on the PoE Module cover, and remove the cover. 2. Notice the “feet” on the two tabs that are on the lower end of the cover. Use these feet to lift the PoE module out of the compartment, like this: Holding the upper end of the cover, slip the cover into either the right side or left side of the module compartment, between the compartment and the module, until the feet of the two tabs is under...

  • Page 33: Hapter

    H A P T E R Phone Configuration Phone, system, and network settings can be configured through the IP phone’s menu. The phone can also be registered through this menu, if necessary. • To get to the menu, press the Menu button. •...

  • Page 34: System Settings

    Program Sets the speed dial number or feature Phone Setting > Keys code for a selected key. Program Keys > Program Key [#] Ring Tone Sets the desired ring tone. Phone Setting > Ring Tones Auto Answer Sets whether to enable automatic Phone Setting >...

  • Page 35: Network Settings

    Emergency Sets the IP phone’s emergency System > Number number. For the U.S., the emergency Emergency Num number is 911. Emergency Sets the IP phone’s emergency System > Gateway gateway IP address Emergency GW Version Displays the version number of the System >...

  • Page 36: Registration

    Registration Under normal circumstances, the IP 710 phone registers itself automatically. However, if registration failed for some reason (for example, the server was not available), registration can be started again from the IP 710 phone’s menu: 1. Press the Menu button.

  • Page 37: Assigning A Local Ip Address

    TFTP Server application from the executable file. Obtain app_710.bin and dsp.bin files from the AltiGen website and copy to the same local directory where you copied tftpd32.exe.
  • Page 38 IP phone is not in use. If the IP 710 phone is in use during an update, the call will be disconnected. If the IP 710 phone is registered with AltiServ, to update the phone firmware from AltiAdmin, do the following: 1.

  • Page 39: Resolving Errors Upon Rebooting

    For more detailed information regarding NAT configuration guidelines and implementation, refer to the AltiWare OE/ACC or ACM System Administration Manual. Note: If more than one IP 710 phone sits behind NAT, a VPN tunnel is required to connect between the NAT router and the corporate router.

  • Page 40: Setting Ring Tones

    4. Press to select YES, and press Enter. Setting Ring Tones The IP 710 phone has 14 ring tones available. To set the ring tone: 1. Press the Menu button. 2. Select PHONE SETTING, then press the Enter button. 3. Scroll to RING TONES and press Enter.

  • Page 41: Workgroup Status Display

    TH - number of calls in the queue whose queue time is greater than the service level threshold SL - service level in percentage Greeting Button The IP 710 phone’s Greeting button is a shortcut to the greeting feature in voice mail. It lets users: • Record a greeting • Enter a directory name •...
  • Page 42 The administrator can change the activity codes in Alti Admin/ACM Admin in the System Configuration dialog box, Activity tab. To select an activity code from the IP 710 phone: 1. Press the Activity button. 2. Press to scroll through the codes.

  • Page 43: Hapter

    H A P T E R Phone Functions The IP 710 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The table in “Supported Telephony Features” on page 34 lists the supported features, a brief description of each, and configuration and use notes where applicable.

  • Page 44: Supported Telephony Features

    TH - Number of calls in queue whose queue time is greater than the service level threshold. SL - Service level in percentage. Supported Telephony Features The following table lists additional features supported by the IP 710 phone. Feature Description Configuration/Use Notes •...
  • Page 45 • Busy Lamp Associates soft key with From AltiAdmin/ACM Admin, Field (BLF) an extension that can be go to AltiGen IP Phone automatically dialed when Configuration on the selected; the key’s light Management Menu, go to the indicates that the...
  • Page 46 • Call Record Allows this key to be used From AltiAdmin/ACM Admin, go for on-demand recording. to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, and set the appropriate function key to Call Record. •...
  • Page 47 When pressed, the user This button is used as a hook button will be able to activate a switch for headset ports. third-party headset (certified by AltiGen). • Hold button Places an active call on When multiple Call Waiting hold.
  • Page 48 Feature does not require special conversation. configuration to work. • Program Soft Lets users associate a soft In AltiAdmin, go to AltiGen IP Keys key with a speed dial Phone Configuration on the number or feature code Management Menu, go to the...
  • Page 49 SETTING > RING TONES, and select from 0 - 13. • Soft Keys Key performs a specified In AltiAdmin, go to AltiGen IP function (Busy Lamp Phone Configuration on the 1 - 15 Field, AltiServ Feature Management Menu, select the...
  • Page 50 IP 710 Manual...

  • Page 51: Glossary

    Glossary ASCII - American Standard Code for Information Interchange. Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. configure - to determine and assign the equipment cabinet or chassis contents and location of each card, as well as software parameters.
  • Page 52 Web clients (browsers) and servers. IMAP4 - Internet Message Access Protocol - Version 4. IP 710 - An AltiGen H.323-compliant, business telephone that provides voice communication over an IP network. IP Address - a 32-binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet.
  • Page 53 keyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. Local address - an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes.
  • Page 54 One Number Access - a feature of AltiWare that allows users to create a list of phone numbers that the system can use to track users and connect them with an incoming call if they are not at their extension desk. onhook - the term used to describe a telephone in the idle state or with the receiver still resting in the base.
  • Page 55 - the person or persons accessing the features and functions of the AltiWare product. virtual extension - an extension not associated with a physical port that allows for the AltiGen Voice Mail System guest access to features and telephone sharing environments.
  • Page 56 workgroup - telephones arranged in groups within a particular organizational function (for example, marketing, sales, service, etc.). Each workgroup is assigned a pilot number. When the pilot number is dialed, the system scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number.

  • Page 57: Specifications

    Appendix A Specifications • Network H.323, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, Protocols ICMP, Telnet • Call Control H.323 Protocols • Audio Vocoder: ITU G.711 (PCM), two low bit rate (G.723.1 and Standards G.729A / G.729AB) • Acoustic Echo cancellation supporting high-quality speakerphone •...

  • Page 58: Firewall Considerations

    Headset Headset RJ-10 port • Headset 2mm plug receptacle Important: Contact AltiGen for the most current list of certified headsets. The pin outlet for headset support is: Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+) Note:...

  • Page 59: Troubleshooting

    It is recommended that this be run only in an intranet. b. N=49152+ (62*number of boards)–1 Troubleshooting The following table provides help for the most common problems an end user may encounter. For IP 710 phone questions or problems not listed here, contact AltiGen Technical Support. Problem/Symptom Solution •...
  • Page 60 If NAT is used, make sure NAT is enabled and NAT address is set up correctly. • Phone does not show Check the power source to be sure the IP 710 phone anything on LCD display is receiving power. •...
  • Page 61 Appendix A • Register failed Check to make sure the extension number and extension password are set up properly and that the IP extension is enabled. • Check to make sure the IP Phone Service is started in AltiWare. • If IP phone is associated with a physical phone (with the same extension number), use #27 to activate the IP phone to normal operating mode.

  • Page 62: Lcd Messages

    LCD Messages LCD Messages Normal Operating Mode Messages In normal operating mode, the phone’s LCD screen displays the time and the extension number on the first line 12:00 PM x555 MISSED xx If an activity code has been set on the phone, that code is displayed in place of the extension number.

  • Page 63: Local Menu Configuration Messages

    Appendix A Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 710 phone’s menu: Message Explanation After 2 minutes inside the configuration menu, if no conf timeout! action is taken, the LCD will show this message and then quit the menu.

  • Page 64: Ip Phone Running Messages

    The following messages may be displayed in the LCD when running the IP 710: Message Definition Failed to connect to the AltiGen phone server. The user AW UNREACHABLE! is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid.

  • Page 65: Ip Phone Boot Messages

    Appendix A User entered #27 to manually register the IP extension. REGISTERING! When #27 is entered, the extension/password REMOVE OLD EXT. configuration in the IP phone is removed. Registration failed because of invalid extension WRONG PASSWORD! password. IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 710: Message...

  • Page 66: Basic Phone Operation

    User Reference User Reference Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 710 with the phone server and logging in as an extension. FUNCTION KEY SEQUENCE Activity 1) Press the Activity button. 2) Use the buttons to select the appropriate activity, and press the Enter button.
  • Page 67 Appendix A Conference* To initiate a conference during a call: 1) Press the Conference button (this automatically selects a new line and places the other party on hold). 2) Enter the target telephone number. 3) When the call connects, press the Conference button again OR the button to cancel the conference and return to the original party.
  • Page 68 User Reference Greeting* Press the Greeting button to quickly access voice mail greetings. Handset/ To switch between handset, headset and speaker, the user can Headset/ go offhook, press the Speaker button, or press the Headset Speaker button. Hold* During a call: 1) Press the Hold button to put the current call on hold and make a new call.
  • Page 69 Appendix A Redial Phone is onhook 1) Press the Redial button. 2) Use to scroll to the desired entry. ( scrolls to previous entry, scrolls to first entry.) 3) Press the Speaker button or raise handset. • Redial up to last 16 calls. •...

  • Page 70: Feature Codes

    ### <ext> <pwd>....Log in to voice mail at another station AltiGen Voice Mail System Quick Features #11 ......Greeting Menu #28 .
  • Page 71 #45......Overhead Paging by Trunk #46......Group Paging (for IP 710 phone users) #55.
  • Page 72 User Reference 62 IP 710 Manual...
  • Page 73 IP phone extension 16 dial pad 3 Activity button 31, 34 dialing IP number 61 AltiAdmin/ACM Admin configura- dimensions, IP 710 phone 48 tion requirements 7 display workgroup status 36 AltiGen Communications distinctive ring options 30 contact information ii...
  • Page 74 Index hardware components 5 headset memory, IP 710 phone 47 plug receptacle 5 Menu button 2 port 5 Message Waiting light 2 port support 48 Mute button 38 Headset button, using 37 Hold button, using 37 address, setting 25 installing IP 710...
  • Page 75 Index using 21 user reference 56 power, IP 710 phone 48 verifying phone startup process 19 rebooting 21 version information 25 rebooting errors 29 Voice Mail button 39 Redial button 38 registering IP phone 26 Release button 3, 38 warranty v...

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