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Altigen 705 User Manual

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IP 705 Phone
User Manual
May 2014

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  • Page 1 ™ IP 705 Phone User Manual May 2014...
  • Page 2 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.

  • Page 3: Table Of Contents

    The IP 705 Phone ........3...
  • Page 4 Index ..........45 IP 705 Manual...
  • Page 5 • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. IP 705 Manual iii...
  • Page 6 IP 705 Manual...

  • Page 7: Warranty

    Communications will, at its sole option, repair, refund or replace the product with a like product. How Long the Warranty Is Effective All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser.
  • Page 8 End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.

  • Page 9: About This Manual

    About This Manual This manual describes how to get the Alti-IP 705 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 705 phone. It also provides information on how to configure the network and IP settings.
  • Page 10 2 IP 705 Manual...

  • Page 11: Hapter

    H A P T E R The IP 705 Phone The AltiGen IP 705 phone is a business telephone that provides voice communication over an IP network. The IP 705 provides functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 5 programmable keys, LCD display and headset port support.
  • Page 12 Redials up to last 16 calls and up to 32 digits. Displays the caller IDs of up to 99 incoming calls. Dials Call Log* selected number. Flash* For system feature codes that need a flash to complete. Transfer* Transfers a call. IP 705 Manual...
  • Page 13 Displays the phone’s menu in the LCD screen. Note: * Indicates a normal operating mode key feature, which is avail- able only after registering the IP 705 with the phone server and logged in as an extension. Figure 2. IP 705 Phone, Back View...
  • Page 14 Figure 3. IP 705 Phone, Left View Headset port Connects to an RJ-9 headset Handset RJ-9 Port Connects to a handset IP 705 Manual...

  • Page 15: Hardware Items In The Package

    The IP 705 Phone Figure 4. IP 705 Phone, Bottom View PoE Module Cover Covers the optional Power over Ethernet Module Slots for the phone stand Two slots to insert the phone stand Hardware Items in the Package The following hardware items are included in this package: •...

  • Page 16: Supported Telephony Features

    Supported Telephony Features The IP 705 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The following table lists the supported features, a brief description of each, and configuration and use notes where applicable.
  • Page 17 The IP 705 Phone Feature Description Notes • Pressing the Enter button will Shows the history of dial the number displayed. If 20 Call Log incoming calls, up to 99. seconds pass without any input, the phone exits the Call Log.
  • Page 18 When a new call comes in, the Redial button from the last16 numbers phone will exit this menu and go dialed. to ring state. If in this menu for longer than 20 seconds without any input, the phone exits this menu. IP 705 Manual...

  • Page 19: American Disabilities Act (Ada) Compliance

    (previously heard messages are not included). American Disabilities Act (ADA) Compliance The hearing aid-compatible handset on the IP 705 phone is equipped with a magnetic coupler, which meets the ADA HAC requirements. The dialing pad also complies with ADA standards.
  • Page 20 IP 705 Manual...

  • Page 21: Hapter

    Connect the handset to the handset port. c. Connect the power plug to the DC port. Note: If you want to use Power over Ethernet, see “To Use IP 705 in Power over Ethernet Mode” on page 15. 3. Configure startup network settings. (To display the phone’s menu, as required below, press the Menu button on the phone.

  • Page 22: The Phone Startup Process

    If it doesn’t pass through these stages successfully, refer to “Troubleshooting” on page 43. The Phone Startup Process After the IP 705 has power connected to it, the phone begins its automatic booting process by cycling through these steps: 1. All LED lights will be on.

  • Page 23: To Use Ip 705 In Power Over Ethernet Mode

    —Boot Done —INITIALIZING —Version xxxx.xxxx.xxxx To Use IP 705 in Power over Ethernet Mode 1. Unplug the power cord. 2. Remove the screw on the PoE Module cover, and remove the cover. 3. Plug in the PoE Module as illustrated below. The side with four pins in the center faces the right side.

  • Page 24: Miscellaneous Operation Notes

    IP 705 phone: 1. Press the Menu button. 2. Press * * 2, then press the Enter button. • Rebooting the phone—To reboot the IP 705 phone, press * * 3, then press the Enter button. IP 705 Manual...

  • Page 25: Hapter

    The following tables describe each setting and the corresponding menu path. Important: Your IP 705 phone should be in normal operating mode when you configure it. If your IP phone is in BASIC mode (shown in the LCD display), your changes will be overwritten by AltiWare Administrator settings when the phone is successfully registered.

  • Page 26: System Settings

    After firmware image upgrade, this setting changes to No. Used mainly Boot for upgrading or troubleshooting. On System > Download the next boot, the IP phone will Boot Download download the new firmware from the TFTP server, if set to Yes. IP 705 Manual...

  • Page 27: Network Settings

    Configuring the IP 705 Phone Setting Menu Path Description Sets the IP phone’s emergency Emergency System > number. For the U.S., the emergency Number Emergency Num number is 911. Emergency Sets the IP phone’s emergency System > Gateway gateway IP address Emergency GW System >...

  • Page 28: Registration From The Phone's Menu

    • Ensure the default gateway IP address is on the same subnet as the host IP address. Check with your system administrator. • When inputting IP addresses into the IP 705, use the * key to enter periods. For example, 209.120.12.8 would be input as 209*120*12*8.

  • Page 29: Assigning A Tftp Server

    3. Scroll to TFTP Server, then press Enter. 4. Enter the TFTP server address, using the * key to input periods. 5. The IP 705 will download the firmware from the TFTP server on the next reboot. 6. Reboot by pressing * * 3 and the Enter button.

  • Page 30: Configuring Nat

    SYSTEM and press Enter, scroll to Version Info and press Enter. Configuring NAT Note: This section is only for an IP 705 phone that is using an H.323 version of AltiGen phone firmware. NAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known within another network.

  • Page 31: Distinctive Ringing Support

    • Operator call = 3 rings Workgroup Status Display The AltiGen IP phone can be enabled to display workgroup status. While the agent is in idle state, the first line in the LCD displays: • QL = queue length: number of calls in queue (0~99) •...
  • Page 32 If the agent is a member of multiple workgroups, you can use queue status of all workgroups the agent belongs to. This feature can be enabled or disabled through the Display Workgroup Status check box in the AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin, IP 705 Manual...

  • Page 33: Hapter

    DND or FWD - The extension has Do Not Disturb on or is set to forward all calls. Workgroup Status Display When the IP 705 phone has been enabled to display workgroup status, and the agent is in idle state, the LCD displays the following: Figure 6. IP 705 Workgroup Display example •...

  • Page 34: Basic Phone Operation

    Call n/n display. Basic Phone Operation * Indicates a normal operating mode phone feature, which is available only after registering the IP 705 with the phone server and logging in as an extension. Function Key Sequence 1) Press the Menu button, select PHONE SETTING, then select AUTO ANSWER.
  • Page 35 Use the / buttons to scroll to the menu item you want. Configuration • Use thebutton or Enter button to select a menu item or Menu setting. • Use thebutton to return to the previous menu. IP 705 Manual 27...
  • Page 36 2) Use / to scroll to the desired entry. ( scrolls to previous entry, scrolls to first entry.) Redial 3) Press the Speaker button or raise handset. • Redial up to last 16 calls. • Redial up to 32 digits. IP 705 Manual...
  • Page 37 User The digits are automatically dialed when this function key is Defined # pressed. • Headset To use the speakerphone: Speaker 1) Press the Speaker button. 2) To disconnect the call, press the Speaker button again. IP 705 Manual 29...

  • Page 38: Feature Codes

    ### <ext> <pwd>....Log in to voice mail at another station AltiGen Voice Mail System Quick Features #11 ......Greeting Menu #28 .
  • Page 39 #45......Overhead Paging by Trunk #46......Group Paging (for IP 705 phone users) #55.
  • Page 40 If the IP 705 is configured for a public IP address, you can call other public IP address devices. If the IP 705 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet.

  • Page 41: Specifications

    Voice Mail, Conference, Hold, Mute, Speaker • Message waiting indicator in Voice Mail button • 2 Standard 10/100 Base-T RJ-45 Ports: One for network to phone connection, and one switch port for connection from phone to PC IP 705 Manual...

  • Page 42: Troubleshooting

    Power • PoE option Troubleshooting The following table provides help for the most common problems an end user may encounter. For IP 705 phone questions or problems not listed here, contact your AltiGen dealer. Problem/Symptom Solution • AltiWare is unreachable Check to make sure the AltiWare IP address in the IP phone is set up correctly.
  • Page 43 If NAT is used, make sure NAT is enabled and NAT address is set up correctly. • Phone does not show Check the power source to be sure the IP 705 phone anything on LCD display is receiving power. •...

  • Page 44: Lcd Messages

    If an analog phone or other IP phone is already logged on to the same extension, rebooting the IP 705 will not register the phone successfully. You must press #27 on the IP phone to actively log on to AltiServ. After the extension is logged on and activated, the calls are redirected to this IP phone.

  • Page 45: Ip Phone Running Messages

    Basic-Idle Check IP Phone Service Verify extension is configured for dynamic. Although DHCP was enabled, the IP 705 was not able to DHCP FAIL! receive the IP address from the DHCP server. Another device configured with the same IP address as the IP phone is detected.

  • Page 46: Ip Phone Boot Messages

    Failure downloading TFTP. TFTP FAIL! Firmware update failed. UPDATE FAILED. Firmware update successful. UPDATE OK Appears when Boot Download is set to TRUE. The IP update APP(S1) 705 will show this message when it is rebooted. 38 IP 705 Manual...

  • Page 47: Glossary

    Dynamic IP Address - An IP address that is automatically assigned to a client station in a TCP/IP network, typically by a DHCP server. Network devices that serve multiple uses, such as server and printers, are usually assigned static IP addresses. Dual Tone Multi Frequency - see DTMF. IP 705 Manual...
  • Page 48 - the mate for a plug. Used to connect two pieces of equipment together. keyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. 40 IP 705 Manual...
  • Page 49 - the term used to describe a telephone in the idle state or with the receiver still resting in the base. IP 705 Manual...
  • Page 50 System Speed Dialing - this feature allows the user to access a list of commonly called phone numbers entered into the system by the administrator. The user presses the SpeedDial button on the phone, selects a number from the list, and then dials by pressing the Enter button. 42 IP 705 Manual...
  • Page 51 - the person or persons accessing the features and functions of the AltiWare product. virtual extension - an extension not associated with a physical port that allows for the AltiGen Voice Mail System guest access to features and telephone sharing environments.
  • Page 52 44 IP 705 Manual...

  • Page 53: Index

    DHCP, enabling/disabling 19 overview 3 dial pad 5 registering 20 dialing IP number 31 specifications 33 dimensions, IP 705 phone 34 IP address display workgroup status 9 assigning a local 20 distinctive ring options 23 inputting in LCD 20 IP number, dialing 31...
  • Page 54 PoE module 7 installing 15 removing 15 warranty v power over Ethernet how to get service vi module 7 workgroup queue status, configuring using 15 display 9 power, IP 705 phone 34 workgroup queue status, displaying 23 46 IP 705 Manual...

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