Downloading Hp Advanced System Diagnostics - HP Z220 SFF Maintenance And Service Manual

Includes recommended actions with URL information on whom to contact
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Generation of the failure code indicates a definite hardware failure – no additional
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troubleshooting is required
Error Log — The tool automatically saves an error log on the device from which the test was run
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(either the hard drive or USB drive). This log is available for future access from the tool and
includes the test that was run, date of the test, and Pass/Fail information including the Failure ID if
one was generated.

Downloading HP Advanced System Diagnostics

NOTE: The most likely cause of the diagnostics file being unavailable on the hard drive is a hard
drive fault, or a missing or corrupted HP_TOOLS partition. For example, some corporate customers
reimage the workstation with their own custom image, which can remove the HP_TOOLs partition. In
this case, a SoftPaq is available from the HP website.
The HP UEFI Support Environment must be installed on and run from a FAT or FAT32 partition with a
volume name of HP_TOOLS. The installer gives you the option to install to the HDD or a USB drive. If
you install to the hard drive and the HP_TOOLS partition is not present, the installer prompts you to
create the HP_TOOLS partition. If you install to a USB drive, the installer renames the partition on the
USB drive to HP_TOOLS. If you use a custom image, you can create the HP_TOOLS partition manually
with FAT32 and make the volume name HP_TOOLS.
Follow these steps to download the HP Advanced System Diagnostics utility from the HP website to a
USB key:
1. Navigate to www.hp.com and select Support & Drivers.
2. Select Drivers & Software.
3.
Enter the product name: Z220 to search for the Z220 product media.
4.
Select the specific model of HP Z220 Workstation.
5. Choose the software/driver language. English (International) is the default.
6. Select the appropriate operating system.
7. On the Quick jump to downloads by category list, click Diagnostic.
8. Next to HP UEFI Support Environment, click Download and save the file.
9. Double-click the downloaded file and follow the on-screen instructions to expand the contents of
the SoftPaq onto a USB key drive.
CAUTION:
reasons, HP recommends that you do not place additional data on the HP_TOOLS partition. Because
the partition is not backed up, corruption or failure of the partition will result in loss of all data on the
partition, plus loss of UEFI functionality. You can find more information on
techcenter/startup.
The HP_TOOLS partition is not protected and can therefore be deleted. For these
Self-troubleshooting with HP Advanced System Diagnostics UEFI
www.hp.com/go/
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