Ford 2013 Flex Owner's Manual page 432

432
Issue
SYNC does not
understand what
I am saying.
SYNC does not
understand the
name of a song or
artist.
2013 Flex (471)
Owners Guide gf, 2nd Printing
USA (fus)
SYNC
Voice command issues
Possible
Cause(s)
• Review the Phone voice
You may be using
the wrong voice commands and the Media voice
commands, OR commands at the beginning of
You may be their respective sections.
• Be aware that SYNC's
speaking too soon
or at the wrong microphone is either in your
time. rear view mirror or in the
headliner just above the
windshield.
• Review the media voice
You may be using
the wrong voice commands at the beginning of
commands, OR the media section.
• Say the song or artist exactly
You may not be
saying the name as they are listed. If you say,
exactly as it is "Play Artist Prince", the system
saved, OR does not play music by Prince
The system may and the Revolution or Prince
not be "reading" and the New Power Generation.
• Make sure you are saying the
the name the
same way you are complete title such as
saying it. "California remix featuring
Jennifer Nettles".
• If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, " Play
L-O-L-A"
• Do not use special characters
in the title as the system does
not recognize them.
Possible Solution(s)