Ford 2013 Flex Owner's Manual page 428

428
Issue
SYNC is not able
to download my
phonebook.
The system says
"Phonebook
Downloaded" but
my phonebook in
SYNC is empty or
is missing
contacts.
2013 Flex (471)
Owners Guide gf, 2nd Printing
USA (fus)
SYNC
Phone issues
Possible
Cause(s)
• This is a • Go to the website to review
phone-dependent your phone's compatibility.
• Try turning off the device,
feature, OR
• Possible phone
resetting the device or removing
malfunction. the device's battery, then trying
again.
• Try "pushing" your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the "SYNCmyphone"
feature available on the website.
• Try "pushing" your phonebook
Limitations on
your phone's contacts to SYNC by using the
capability. Add Contacts feature.
• If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
• Remove any pictures or
special ring tones associated
with the missing contact.
Possible Solution(s)