7013-XXX
Media never picks
FRU
Paper feed (pick tires) tray 1
Paper feed (pick tires) tray 2
Media drive ASM
Media feed clutch ASM
Manual feed clutch ASM
P/U and manual feed solenoid
ACM drive shaft
Media occasionally mispicks or picks multiple sheets at once
FRU
Tray 1
Tray 2 (option)
Paper pick tires
(Tray 1 or tray 2)
ACM clutch
Manual feed clutch
Media feed clutch ASM
(tray 1 only)
Manual feed clutch
solenoid
Controller board
P/U and manual feed
solenoid ASM
Media skews
FRU
Paper feed (pick tires) tray 1
Paper feed (pick tires) tray 2
Tray 1
Tray 2 (option)
2-32
Service Manual
Action
Open the left cover, and verify that the solenoids and clutches are functioning
when an attempt is made to feed the media.
Make sure the rubber tires on the ACM are installed and clean.
Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as
necessary.
Action
Check tray for media catch points.
If the sheet being fed stops momentarily, then the ACM applies additional vertical force,
causing additional sheets to feed.
Do not mix media types in one tray.
Check the tires in the ACM assembly for signs of wear or damage.
Replace the tires as necessary.
Open left cover, and observe the solenoid and clutch actions at the ACM and manual
feed shafts as a print job is attempted.
Replace the faulty part.
Disconnect the solenoid cable at J27 on the controller board and measure the resistance
across cable pins 1 and 2.
• The resistance should be approximately 70 ohms.
• If it is not, then replace the solenoid.
• If the resistance is approximately 70 ohms, then check the controller board. Pin 1 at
J27 should be +24 V dc. See
more information.
Replace controller board as necessary.
Action
Check tires for debris. If tires are new, then try reversing each on its hub.
Check side guides on Tray 1 and Tray 2. Guides set for a full stack of media may
be too wide when the stack is short.
"Controller board service check" on page 2-26
for