Contacting Service; Getting Help; Operator Panel Lights; Status Monitor Alerts - Epson AcuLaser M1400 Series User Manual

Contacting Service

When you call for printer service, be prepared to describe the problem you are experiencing or the
LED status on the operator panel.
You need to know the model of your printer and serial number. See the label on the rear cover of your
printer.

Getting Help

Epson provides several automatic diagnostic tools to help you produce and maintain print quality.

Operator Panel Lights

The operator panel provides you with information and troubleshooting help. When an error or
warning condition occurs, the operator panel LEDs inform you of the problem.
See Also:
"Understanding the Operator Panel Lights" on page 54

Status Monitor Alerts

The Status Monitor is a tool that is included on the Software Disc. It automatically checks the printer
status when you send a print job. If the printer is unable to print your job, the Status Monitor
automatically displays an alert on your computer screen to let you know that the printer needs
attention.

Non-Genuine Mode

When you want to use the printer in Non-Genuine Mode, enable the Non-Genuine Mode and replace
the toner cartridge.
Important:
If you use the printer in the Non-Genuine Mode, the performance of the printer may not be at its
optimum. And any problems that may arise from the use of the Non-Genuine Mode are not covered by
our quality guarantee. The continuous use of the Non-Genuine Mode can also cause the printer to break
down, and any repair charges for such break down will be incurred by users.
Epson AcuLaser M1400 Series
Troubleshooting
User's Guide
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