Faqs And Troubleshooting; Frequently Asked Questions - Cisco 8961 User Manual

FAQs and Troubleshooting

Frequently Asked Questions

Q. Why can't I see all the active calls on my phone?
A. When there are more calls than available session buttons on the phone, you can scroll using the
Navigation pad to see them. Calls are sorted from oldest to newest, with the oldest call at the top of
the list.
Q. How do I redirect an incoming call when I am on a call?
A. To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the
incoming call, and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect
the current, active call.)
Q. If I'm on a call, how can I silence the ringing of an incoming call?
A. You can silence the incoming (ringing) call by pressing the Volume button down once, and then let
the incoming call go to the target number (voicemail or predetermined number set up the system
administrator).
Q. How can I resume a call that is on hold?
A. To resume a call on hold, you can use any of the following methods:
Press the pulsing green session button.
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Press the call session on the phone display (For the Cisco Unified IP Phone 9971 only).
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Press the Resume softkey.
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Highlight the call by using the Navigation pad and press the Select softkey. Note that pressing
–
the Hold button again does not resume the call.
Q. What is the difference between the buttons on the left and those on the right of the screen?
A. Your phone has feature buttons on the left and call session buttons on the right. Use the feature
buttons to access features (such as speed dial) or select a phone line. Use call session buttons to perform
call-related tasks, such as making a new call, resuming a held call, or checking your voicemail.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 113