Solving Option Problems - Lexmark X950 Series User Manual

Troubleshooting
If you do not know the IP address or host name of the printer, then you can:
• View the information on the printer control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
•
Print a network setup page or menu settings page and locate the information in the TCP/IP section.
2
Click Settings or Configuration.
3
Click Device Solutions > Solutions (eSF) > System tab > Log.
4
From the Filter menu, select an application status.
5
From the Application menu, select an application, and then click Submit.
M
AKE SURE THE FILE NAME YOU WANT TO SCAN TO IS NOT ALREADY IN USE
Verify that the file to which you want to scan is not open by another application or user.
To help prevent errors, make sure either "Append time stamp" or "Overwrite existing file" is selected in the
destination configuration settings.
A
DJUST THE SCAN SETTINGS
In the destination configuration settings, lower the scan settings. For example, lower the scan resolution, disable
Color, or change the Content type to Text.
C
ONTACT CUSTOMER SUPPORT
If you still cannot isolate the problem, then contact customer support.

Solving option problems

Option does not operate correctly or quits after it is installed
Try one or more of the following:
R
ESET THE PRINTER
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
C
HECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1
Turn the printer off using the power switch.
2
Unplug the power cord from the wall outlet, and then from the printer.
3
Check the connection between the option and the printer.
M
AKE SURE THE OPTION IS INSTALLED CORRECTLY
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or
go to www.lexmark.com to view the option instruction sheet.
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