Troubleshooting - Q-See QS434 User Manual

TROUBLESHOOTING

7. TROUBLESHOOTING
Error
• System is not receiving
power or is not powering
up
• Remote control is not
detected by the system
• Hard drive is not detected
by the system
• Hard drive is full (0%) and
the unit is no longer
recording
• Mouse not detected by
system
• There is no picture on
selected channels/camera
picture is not being
displayed
Possible Causes
• Cable from power adapter is
loose or unplugged.
• Cables are connected but
system is not receiving
sufficient power
• Battery in the remote control is
drained
• There are no batteries in the
remote control
• Hard drive cables are loose or
not properly connected
• There is no hard drive in the
system
• Overwrite is not enabled
• Mouse cable is not firmly
connected to the system
• Mouse is not connected to the
system
• System needs to be reset
• Camera cables are loose or
have been disconnected
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely connected
to the back of the unit
• Confirm that the system is powered on (LED indicators
on the front should be ON)
• If the unit is connected through a power bar or surge
protector. Try bypassing the bar and connecting the
power directly to the wall outlet
• Plug another electrical device in the outlet to verify that
the outlet is receiving power.
• Connect the system power cable to another outlet.
• Install two fresh AAA alkaline batteries in the remote
control
• Remove the housing and ensure hard drive cables are
firmly connected
• Open the housing and install a 3.5" SATA hard drive
• From the Main Menu: select HDD>Overwrite>Enable
and Apply
• Firmly connect the mouse cable to the USB Mouse
port on the front panel
• Turn the power to the system off (disconnect power
cable). Firmly connect a USB mouse to the USB
mouse port on the front panel of the system.
Reconnect the power cable to the DC 19V port on the
rear panel.
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the system and
at the camera
• Try moving the camera to another channel or use
another cable
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Model #: QS434
Solutions