Troubleshooting; Es400 - Motorola ES400 User Manual

Troubleshooting

ES400

Troubleshooting the ES400
Table 13-1
Problem
ES400 does not turn
on.
Battery did not
charge.
Cannot see
characters on display.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
No sound.
ES400 shuts off.
Cause
Battery not Charge or replace the battery in the ES400.
charged.
Battery not installed Install the battery properly. See
properly.
System crash. Perform a reboot. See
Battery failed. Replace battery. If the ES400 still does not operate, perform a
reboot. See
No power to cradle Ensure that power is applied to the cradle or cable. The Battery
or cable. Status LED flashes green to indicate that the ES400 is charging.
ES400 removed Place the ES400 into the cradle. The 1540 mAh battery fully
from cradle while charges in less than three hours and the 3080 mAh battery
battery was charges in less than six hours.
charging.
Extreme battery Battery does not charge if ambient temperature is below 0°C
temperature. (32°F) or above 40°C (104°F).
ES400 not Perform a reboot. See
functioning.
ES400 not powered Press the Power button.
on.
ES400 removed Replace the ES400 into the cradle, or reattach the USB Rapid
from cradle or Charging cable and re-transmit.
disconnected from
host computer
during
communication.
Communication Perform setup. See to
software was
incorrectly installed
or configured.
Volume setting is Adjust the volume. See
low or turned off.
ES400 is inactive. The ES400 turns off after a period of inactivity. See
on page 2-15
Battery is depleted. Recharge or replace the battery.
Maintenance & Troubleshooting 13 - 5
Solution
Installing the Battery on page
Resetting the ES400 on page
Resetting the ES400 on page
Resetting the ES400 on page
ActiveSync on page 12-11
Adjusting Volume on page
for more information.
1-5.
2-21.
2-21.
2-21.
for details.
2-19.
Power & Radio