Motorola XT2155 User Manual
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Motorola XT2155 User Manual

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  • Page 1 User Guide...
  • Page 2 © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.

  • Page 3: Table Of Contents

    moto e Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen About your lock screen New to Android? If this is your first smartphone...
  • Page 4 moto e Add shortcuts or folders Remove shortcuts or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Avoid interruptions with Do Not Disturb Stop phone from speaking Other sound settings Silence “Hello Moto” during power up Turn off charging sounds Apps About your apps...
  • Page 5 moto e Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Calls, contacts, voicemail Phone calls Answer calls Make calls During a call Make video calls Make conference calls Block calls and texts Turn call waiting on and off View and delete call history...
  • Page 6 moto e Listen to radio Listen to music Transfer music files Connect a MIDI device Battery Charge phone Extend battery life Use battery saving modes Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card Find downloaded files Recover recently deleted files Upload music to cloud...
  • Page 7 moto e Change font and display size Set lock screen preferences Location Use location services Security About security Protect against harmful apps Be ready to find a lost phone Lock and unlock phone Set screen lock Adjust lock options Unlock with trusted devices Unlock at trusted places Keep phone unlocked while it's on you Use fingerprint security...
  • Page 8 moto e viii Fix a problem Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colors SD card problems Call and SIM issues Problems making/receiving calls Problems during calls Battery issues...

  • Page 9: Set Up Phone

    Set up phone About your hardware Hardware diagram Tray for SIM and SD card Proximity sensor Earpiece Front camera Headset jack Google Assistant button Volume up/down button Power button...

  • Page 10: Insert And Remove Sim And Sd Cards

    Set up phone LED flash Main camera Depth camera Fingerprint sensor Microphone USB-C port for charging, transferring files, sharing connection with tethered devices. Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
  • Page 11 Set up phone • Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient. • Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best performance.

  • Page 12: Copy Data From Old Phone

    Set up phone Push the tray back into the phone. If you inserted an SD card, format it now. If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch it to manage dual SIMs.
  • Page 13 Set up phone To ensure you don’t miss any messages or calls: Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister your phone.) Turn off FaceTime. (Settings > FaceTime > off.) Download the Google Go Drive app on your iPhone.

  • Page 14: Manage Dual Sims

    Set up phone • Text messages • Multimedia attachments in messages • Most phone settings • Wallpaper • Call history You’ll see these when you sign in to your Google account on your new phone. What won't copy: • Downloads, like PDF files •...

  • Page 15: Set Up Voicemail

    Set up phone Select options: • Touch Cellular data and select a SIM. • Touch Allow calls and either assign a SIM or touch Ask every time. • Touch SMS and select a SIM. You can also touch & hold quick settings to switch between SIMs for mobile data.
  • Page 16 Set up phone • Personal email from other providers (IMAP/POP) If you added a Google account on your phone: • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up. •...

  • Page 17: Prepare For Emergencies

    Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: Go to Settings >...

  • Page 18: Make It Yours

    Set up phone Turn it on or off To learn more about ELS, read Google's help. Turn emergency alerts off/on Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like extreme weather), and other emergencies. When an emergency alert is sent out, appears in the status bar.

  • Page 19: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut to the edge of the current page and place it on the new page.

  • Page 20: About Your Lock Screen

    Learn the basics If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less drastic renovation, just change the wallpaper. About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on...

  • Page 21: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...

  • Page 22: If You Had An Iphone

    Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.

  • Page 23: About Your Google Account

    Learn the basics : New to Android? • Install apps remotely. On a computer, visit play.google.com. Browse apps on the bigger screen and then install them on your phone from your computer. Your home screen: • On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more pages to the right as needed.

  • Page 24: Status Bar Icons

    Learn the basics : New to Android? Learn about Google apps Many Google apps, like Gmail, Chrome, Gallery , and Maps are preloaded on your phone. To learn about and download additional Google apps, read Google’s information. Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information.
  • Page 25 Learn the basics : New to Android? Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 26 Learn the basics : New to Android? Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. SYNC AND UPDATES App updates are available for download from Play Store.
  • Page 27 Learn the basics : New to Android? Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available.

  • Page 28: Phone Terms You Should Know

    Learn the basics : New to Android? Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.), while disabling its...
  • Page 29 Learn the basics : New to Android? short cut An icon you can add to your home screen that lets you quickly open an app. Create short cuts for apps you use frequently. SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate your phone on the cellular network.

  • Page 30: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like turning on the flashlight. Touch, drag, swipe, zoom Gesture Description...

  • Page 31: Move Between Apps And Screens

    Learn the basics : Get around on your phone Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.

  • Page 32: Use Quick Settings

    Learn the basics : Get around on your phone Open Google Assistant Swipe diagonally from either lower corner of the screen. Use 3-button navigation Use these icons to move between screens and apps if you chose 3-button navigation. takes you back one screen. returns you to the home screen from any app.
  • Page 33 Learn the basics : Get around on your phone Bluetooth Do Not Disturb Flashlight Auto-rotate Battery Saver Mobile data Airplane mode Screen Cast Screen Record...
  • Page 34 Learn the basics : Get around on your phone Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light. Wi-Fi hotspot. Appears after you turn on hotspot the first time. You can also slide to adjust screen brightness.

  • Page 35: Turn Screen Off And On

    Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.
  • Page 36 Learn the basics : Get around on your phone Touch to toggle the phone ringtone and notification sounds between on , silent , and vibration only Slide to adjust media volume. Touch to mute media volume. Touch to access all volume controls (call, ring, alarm, media). Silence with Power &...

  • Page 37: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Go to Settings...

  • Page 38: Use Clock And Weather Widget

    Learn the basics : Frequently used tools Wait for a response. Say “Navigate to [destination].” Use clock and weather widget Add widget to home screen Check the time and get quick access to alarms, your calendar, and the weather. If the widget is missing, you can restore it by clearing the launcher app's storage. Clearing storage also resets home screen icons to their original settings and removes shortcuts or folders you added to the home screen;...
  • Page 39 Learn the basics : Frequently used tools Turn Current location on. Tip: To switch between Fahrenheit and Celsius, touch Temperature unit. Add location Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location.

  • Page 40: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Manage time spent on your phone Understand your habits Go to Settings > Digital Wellbeing & parental controls. If this is your first time using this feature, touch Show your data. Review the chart to see: •...
  • Page 41 Learn the basics : Frequently used tools Do one of the following: • To turn it on, touch Turn on now. • To have it turn on automatically, touch Set a schedule, then select days of the week and start/end times.

  • Page 42: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 43: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 44: Use Voice Typing

    Learn the basics : Work with text Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web Search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google Translate app.)

  • Page 45: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Touch & hold a blank area on your home screen, then touch Wallpapers. Touch a wallpaper or photo to use. Touch Set wallpaper.

  • Page 46: Remove Shortcuts Or Folders

    Personalize your phone : Home screen To add a folder on your home screen: Touch & hold an app shortcut on your home screen. Drag it onto another to group them together, then release when a circle forms around them. Then you can: •...
  • Page 47 Personalize your phone : Home screen Delete launchers You can only delete launchers that you installed. Touch & hold the launcher's app icon, then drag it to Uninstall.

  • Page 48: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 49: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Do one of the following: • If your phone has one SIM card, touch Phone ringtone. • If your phone has dual SIMs, touch the SIM. Do one of the following: •...

  • Page 50: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.
  • Page 51 Personalize your phone : Sounds Choose what can interrupt You can choose which interruptions to allow when Do Not Disturb is on. Choose interruptions by People Go to Settings > Sound > Do Not Disturb. Or, in quick settings, touch & hold Touch People.

  • Page 52: Stop Phone From Speaking

    Personalize your phone : Sounds Select what to allow or block: • No sound from notifications: You will see notifications in the pull-down shade but won’t hear their sound. • No visuals or sound from notifications: You won’t see or hear notifications. •...
  • Page 53 Personalize your phone : Sounds Press & hold both Volume Up and Down buttons for three seconds. If TalkBack was reading the screen, this pauses readout so you can update settings more easily. Go to Settings > Accessibility. Turn off all screen readers, such as TalkBack or Select to Speak.

  • Page 54: Other Sound Settings

    Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.

  • Page 55: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Your icons might be square, not round. Icon Description Assistant...
  • Page 56 Apps Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS. FacebookLite Connect with friends, family, and communities.
  • Page 57 Apps Messages Send and receive text messages. News See headlines, weather, and information on your favorite topics and locations. Phone Make calls. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device. Settings Customize your phone settings.
  • Page 58 Apps Switch between recent apps Touch to see your recently used apps. Or, if you're using gesture navigation, drag up from the bottom of the home screen, hold, then let go. In your list of recent apps: • Touch any app screen to return to it. •...

  • Page 59: View Notifications

    Apps View notifications Find your notifications Apps send notifications to alert you about things like new messages, calendar events, and alarms. You can check your notifications from a few places: • They appear on your lock screen. • You see them when you swipe the status bar down on any screen.
  • Page 60 Apps Many notifications include actions at the bottom that let you complete common tasks without opening the full app. If you have several notifications, these actions are hidden. When you see , touch it to reveal actions. Open the app that sent the notification Swipe down from the top of the screen and touch the notification to open the app.

  • Page 61: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 62 Apps : Manage your apps Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch your profile icon >...

  • Page 63: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
  • Page 64 Apps : Manage your apps Exit safe mode Press & hold the Power button, then touch Restart Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.

  • Page 65: Protect Against Harmful Apps

    Apps : Manage your apps • Photos and videos (synced to your Google Gallery library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: Go to Settings...

  • Page 66: Search And Browse

    Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Press the Google Assistant...

  • Page 67: Search Your Phone

    Apps : Search and browse If it doesn't work: • Make sure Location is enabled. • Touch > > Settings and turn Nearby places on. Delete Google search history Read Google's help for instructions. Use search engine other than Google To use a search engine other than Google: Search for “search engine”...

  • Page 68: Browse Websites

    Apps : Search and browse Browse websites Visit and bookmark websites Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save data charges on your cellular plan, use a Wi‑Fi connection. Open Chrome app.
  • Page 69 Apps : Search and browse Touch Default apps > Browser app. Or, touch Advanced > Default apps > Browser app. Touch the app to use.

  • Page 70: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 71 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.

  • Page 72: Add Attachments

    Apps : Text messaging Do one: • Finish composing the message and touch • Delete the characters in the text field to delete the draft. Forward a text message Open Messages app. Open the conversation. Touch & hold the message. Touch >...

  • Page 73: Save Attachments From Text Message

    Apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to capture or attach a photo or video, or attach a contact card. Touch To learn more, touch >...

  • Page 74: Control Notifications For Text Messages

    Apps : Text messaging To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings > Apps & notifications. Touch Default apps > SMS app. Or, touch Advanced > Default apps > SMS app. Touch the app to use.

  • Page 75: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 76: View Email Attachments

    Apps : Email To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 77: Add Email Signature

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.

  • Page 78: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 79: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 80 Apps : Calendar app Touch Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 81: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...

  • Page 82: Set Date And Time

    Apps : Clock app Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). • To add a minute to the countdown, touch + 1:00. •...
  • Page 83 Apps : Clock app Set date and time automatically Go to Settings > System > Date & time. Turn on Use network-provided time and Use network-provided time zone. Your phone automatically syncs with the local time (using the mobile network). The local time is used for alarms and is displayed on the lock screen and other displays.

  • Page 84: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 85: Make Calls

    Calls, contacts, voicemail : Phone calls • Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your carrier’s prompts to change this setting. Fix a problem If your phone isn't ringing for incoming calls, look for in your status bar.

  • Page 86: During A Call

    Calls, contacts, voicemail : Phone calls Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .

  • Page 87: Make Video Calls

    Calls, contacts, voicemail : Phone calls • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad. Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button.

  • Page 88: Make Conference Calls

    Calls, contacts, voicemail : Phone calls Download the app you want to use. Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Block calls and texts...

  • Page 89: Turn Call Waiting On And Off

    Calls, contacts, voicemail : Phone calls Touch > Settings > Blocked numbers. Turn Unknown on Your phone will blocks calls from private or unidentified numbers. You'll still receive calls from phone numbers that aren't stored in your contacts. Unblock a number From the Phone app: Touch >...

  • Page 90: View And Delete Call History

    Calls, contacts, voicemail : Phone calls View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls:...

  • Page 91: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls Do one of the following: • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save. Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch...

  • Page 92: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 93: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 94: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app.

  • Page 95: Share Contacts

    Calls, contacts, voicemail : Contacts • To narrow which contacts are shown from your account, touch > Customize view. In the Phone app, use the tab to see only contacts you call frequently or have starred as favorites. To remove contacts from this tab, touch on the contact, then touch Share contacts Ways to share contacts You can share...

  • Page 96: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 97: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 98: Photos And Videos

    Photos and videos Take photos Open the camera Do any of the following: • Touch • Press the Power button twice quickly. • From the lock screen, swipe left. Take a photo If needed, adjust settings such as flash or photo size. Frame your subject: •...
  • Page 99 Photos and videos Take a panoramic photo On the viewfinder, touch > Frame one side of the scene. Touch , then slowly pan horizontally across the scene. Keep your motion smooth and use a steady speed. When you reach the end of your scene, touch Take photo with adjustable focus (bokeh) Keep the subject of your photo in focus and blur the surrounding scene as little or much as you like.

  • Page 100: Take Screenshots

    Photos and videos Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Touch to see recent apps, then touch Screenshot. •...

  • Page 101: Record Your Screen

    Photos and videos If needed, adjust settings: • To record a selfie video, touch • To turn the light on, touch • To use location tags, touch and turn GPS location info on • To change video resolution, touch and touch Video size. Lower resolution videos take up less space, but have lower image quality.

  • Page 102: Adjust Photography Settings

    Photos and videos Touch Start to start the countdown timer. While recording, you'll see in the status bar. To stop recording, swipe down from the top of the screen and touch the red Recording screen notification. View recordings To view a recording immediately after you capture it, swipe down from the top of the screen and touch the notification.
  • Page 103 Photos and videos • Low-light indoor photos • When you want to use the flash or the front camera When the camera detects a high contrast scene, it automatically goes into HDR mode, and HDR appears in the viewfinder. Consider whether HDR mode would improve the photo or not. Use beauty filter Your camera includes a filter that can: •...

  • Page 104: Adjust Other Camera Settings

    Photos and videos Select size to use for new photos: • To display pictures that fill your HDTV or widescreen monitor without cropping, use 16:9 widescreen mode. • To print 5"x7" or 8"x10" photos, use 4:3 standard mode. • In general, use smaller file sizes (MP) for photos you'll share; use larger sizes for photos you'll print or edit.

  • Page 105: Delete Photos And Videos

    Photos and videos Touch Quickly open camera and turn it on or off Delete photos and videos From the Camera app Touch the photo thumbnail (right of Touch From the Gallery app From the list of thumbnail photos: • To select one item, touch & hold it. •...

  • Page 106: Find, Share, Upload

    Photos and videos : Find, share, upload Find photos and videos Photos/videos you took To browse for photos or videos: Open Gallery app. Touch Photos or Folders. Touch a thumbnail to open the photo or video. Photos/videos from text messages To find photos you've saved from text messages:...

  • Page 107: Share Photos And Videos

    Photos and videos : Find, share, upload Pictures/[app] Saved from messages or photo sharing apps Share photos and videos You can wirelessly share one, multiple, or all items from any Gallery view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 108 Photos and videos : Find, share, upload Nearby Share Good for: • Sharing securely with nearby people who have Android phones • Sharing a link, a contact, one or a few photos • Fast, immediate sharing Things to consider: • The other phone must be within 1 foot (30 cm).

  • Page 109: Upload Photos And Videos

    Photos and videos : Find, share, upload • Controlling how long you share something (You can easily delete it or turn off sharing privileges.) Things to consider: • Many cloud services offer free storage with a basic account. • Cloud storage services are fairly secure, but not completely free from security breaches, so upload wisely.
  • Page 110 Photos and videos : Find, share, upload To learn more, read Google's help.

  • Page 111: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.

  • Page 112: Listen To Music

    Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...

  • Page 113: Connect A Midi Device

    Music Music apps that share music files from cloud storage typically share links to access stored files instead of transferring music files between devices. To transfer music files, the music must be stored on the device. Send files over Bluetooth To send music files stored on your phone: Pair your phone with the device receiving the music.
  • Page 114 Music Change the USB connection type to allow MIDI connection: Swipe down from the top of your home screen and touch the Charging this device via USB notification. Touch MIDI.

  • Page 115: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.

  • Page 116: Use Battery Saving Modes

    Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings > Battery > > Battery usage. Touch > Show full device usage. Swipe up to view the list of apps and features using power since the last full charge.

  • Page 117: Show Battery Percentage In Status Bar

    Battery Open quick settings, then touch & hold Touch Battery Saver > Set a schedule > Based on percentage. Move the slider to adjust the percentage when Battery Saver switches on. Tip: Battery Saver turns off while your phone is charging. It turns back on when you unplug the phone. Let it turn off when your phone is charged To turn off automatically when your battery reaches 90%: Open quick settings, then touch &...

  • Page 118: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 119: Manage Sd Card

    Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
  • Page 120 Storage Touch CHANGE. If you don’t see this option, the developer does not allow the app to be stored on an SD card. Select your SD card, then touch Move. Move apps from SD card to phone When you install an SD card as internal storage, it is part of your phone. If you want to change the SD card portable storage or remove it from the phone to reformat and use in another device, first move the apps from SD card storage to your phone's internal storage:...

  • Page 121: Find Downloaded Files

    Storage Format SD card You'll need to choose one of two formats for your SD card: • Use as portable storage if you want to move the card to other devices to access your media. • Use as internal storage if you need more device storage to install large apps and games and plan to use the card only in your phone.

  • Page 122: Recover Recently Deleted Files

    Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, touch the label to sort by it. • To share a file, touch & hold it, then touch •...

  • Page 123: Scan Documents And Make Copies

    Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...

  • Page 124: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 125: Use Airplane Mode

    Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
  • Page 126 Network and internet When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network. Cellular data must be ON if you want to: • Receive or send multi-media messages • Share your phone’s internet connection with other devices Set data warning and limit...

  • Page 127: Share Your Internet Connection

    Network and internet Restrict for specific apps indefinitely Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch & hold If you're using two SIMs, touch the SIM name. Touch App data usage. Touch an app, then turn Background data off Tip: You can also restrict background data for Wi-Fi networks.
  • Page 128 Network and internet Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see in the status bar.
  • Page 129 Network and internet Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot. Add devices: • If the device is already connected, touch it and touch ADD WHITELIST. • Otherwise, touch + Manually Add WhiteList Device, type a name and the device's MAC address, then touch ADD WHITELIST.

  • Page 130: Connect To Vpns

    Network and internet To stop the connection, touch the notification and turn off USB tethering, then disconnect your phone and computer. Bluetooth tethering To connect a device to the internet using your phone's cellular data and a Bluetooth connection: Check that cellular data is on.

  • Page 131: Connected Devices

    Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 132 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 133: Connect With Wi-Fi Direct

    Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
  • Page 134 Connected devices Make sure your phone and smart TV or Chromecast are connected to the same Wi-Fi network. In a cast-compatible app (like YouTube), touch If you don't see or don't see your TV listed in the casting options, try these troubleshooting steps.

  • Page 135: Share Files And Links With Nearby Android Phones

    Connected devices If you’re having issues casting with one of these apps, check their help center for troubleshooting information: • Netflix • Amazon Prime Video • YouTube • Google TV Share files and links with nearby Android phones Share content easily and securely. You can share things like photos or videos, contacts, documents, and links.

  • Page 136: Transfer Files Between Phone And Computer (Usb)

    Connected devices Choose who can see you for sharing No one can share with you when your screen is locked. To adjust who can share with you when your screen is unlocked: Open quick settings and touch Or, go to Settings >...
  • Page 137 Connected devices Change the USB connection type to allow file transfers: Swipe down from the top of your home screen and touch the Charging this device via USB notification. To transfer any type of file, touch Media device (MTP). Or, to transfer only photos and videos, touch Camera (PTP). Transfer files On a Windows computer: Ensure the phone is properly connected to the computer using the steps above.

  • Page 138: Print From Your Phone

    Connected devices Print from your phone Set up: Wi-Fi or Wi-Fi Direct To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.

  • Page 139: Other Settings

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 140: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 141 Other settings : Apps & notifications Option 1: On a notification Touch & hold a notification. Touch Silent. Option 2: In Settings Go to Settings > Apps & notifications > See all # apps, select the app, and touch Notifications. Touch the type of notification to change.
  • Page 142 Other settings : Apps & notifications Touch Default. To let an app's notifications be heard when Do Not Disturb is on: Go to Settings > Apps & notifications. Touch See all # apps select the app, and touch Notifications. Touch the category for enabled notifications, then touch Advanced and turn Override Do Not Disturb Turn notifications on for an app If an app isn't sending notifications but you want it to: Go to...

  • Page 143: Display

    Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 144: Change Screen Timeout

    Other settings : Display Touch Schedule, then: • To start and stop at specified times, touch Turns on at custom time and enter times. • To filter from dusk to dawn, touch Turns on from sunset to sunrise. Turn on/off any time To turn Eye comfort on or off at any time, open quick settings and touch...

  • Page 145: Choose Color Mode

    Other settings : Display Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. Go to Settings > Display. Touch Advanced > Colors. Choose one: • To see the most accurate colors, touch Natural. •...
  • Page 146 Other settings : Display Go to Settings > Display > Advanced > Lock screen. Touch Add text on lock screen. Type the text to display and touch Save. Tip: Don't put your mobile number as your contact info unless you can access your voicemail from another device.

  • Page 147: Location

    Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 148 Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.

  • Page 149: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 150: Protect Against Harmful Apps

    Other settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.

  • Page 151: Lock And Unlock Phone

    Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 152: Adjust Lock Options

    Other settings : Security : Lock and unlock phone Remove screen lock Go to Settings > Security. Touch Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off.

  • Page 153: Unlock With Trusted Devices

    Other settings : Security : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 154: Unlock At Trusted Places

    Other settings : Security : Lock and unlock phone Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock. You can still manually lock the phone at trusted places when needed. Make sure you have: •...

  • Page 155: Keep Phone Unlocked While It's On You

    Other settings : Security : Lock and unlock phone Keep phone unlocked while it's on you You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it). Make sure you have set a screen lock.
  • Page 156 Other settings : Security : Lock and unlock phone Remove a fingerprint Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch next to the fingerprint. Use fingerprint to unlock phone To wake and unlock your screen, or any time you see on the screen, touch the sensor to verify your identity.

  • Page 157: Pin An App Screen

    Other settings : Security : Lock and unlock phone Problem: Fingerprint option disappeared from Security menu. After each troubleshooting step, check to see if your issue is fixed. Turn your phone off and then on again. Check if a software update is available for your phone.

  • Page 158: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 159: Change Name & Info In Your Google Account

    Other settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 160: Control What Info Google Collects

    Other settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 161 Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 162: Accessibility

    Other settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 163 Other settings : Accessibility Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 164: Hearing Assistance

    Other settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press a Volume button. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off.

  • Page 165: Use Accessibility Shortcuts

    Other settings : Accessibility Use accessibility shortcuts accessibility menu Get quick access to an accessibility menu that gives you better control of your phone. To turn it on: Go to Settings > Accessibility. Touch Accessibility Menu. Turn Accessibility menu shortcut on Tip: To increase the size of the buttons on this menu, touch Settings, then turn Large buttons on If you're using gesture...

  • Page 166: System

    Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch Touch Theme.

  • Page 167: Use Multiple Languages

    Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing.
  • Page 168 Other settings : System : Languages & input On the keyboard, touch Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching...

  • Page 169: Gestures

    Other settings : System : Gestures Open camera with Power button You can customize the Power button so that pressing it twice opens your camera. Go to Settings > System > Gestures. Touch Quickly open camera and turn it on Change System navigation You can select which navigation option to use for moving between apps and screens.

  • Page 170: Flip To Silence

    Other settings : System : Gestures To control the chop gesture: Go to Settings > System > Gestures. Touch Fast flashlight and turn it on or off. Flip to silence You can place your phone face down on a flat surface to silence incoming calls and alarms, and to turn vibration on.
  • Page 171 Other settings : System If you have multiple Google accounts, touch Account to select an account. Follow the onscreen instructions. To back up other files that aren't automatically backed up, like attachments or downloads: Open Drive app. Touch Touch Upload, then choose the files or folder to upload. Manage your backup in Drive On your phone: Open...

  • Page 172: About Phone

    Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 173: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 174: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 175: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.

  • Page 176: Screen Displays Wrong Colors

    Fix a problem : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing •...
  • Page 177 Fix a problem : Hardware issues Phone can't format SD card Try the following: • Check that the card’s type and capacity is compatible with your phone. If not, use a different SD card that meets the requirements. • Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer. Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again.
  • Page 178 Fix a problem : Hardware issues Open the app from which files are missing. In the app's settings, set the storage location to be the SD card, not internal or phone memory. Computer can't view files on SD card After each troubleshooting step, check to see if your issue is fixed: Use a USB cable that’s capable of data transfer and isn’t for charging only.

  • Page 179: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...

  • Page 180: Problems During Calls

    Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
  • Page 181 Fix a problem : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
  • Page 182 Fix a problem : Call and SIM issues safe mode to see if apps you installed are causing the issue and uninstall as needed. Reset the phone. Poor sound quality on calls Start by checking your volume setting. You can only adjust the call volume with the Volume buttons while you’re on a call.

  • Page 183: Battery Issues

    Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 184 Fix a problem : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.

  • Page 185: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 186 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 187: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 188: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 189 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.

  • Page 190: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 191 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 192: App Issues

    Fix a problem : App issues App problems App missing from home screen If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut. If an app disappeared from your list of all apps, you need to reinstall App crashes, won’t open, or isn’t working After each step, check to see if the issue is fixed:...

  • Page 193: Camera Problems

    Fix a problem : App issues Go to the developer’s website for support. Open the Play Store app. Touch your profile icon > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.

  • Page 194: Messaging Problems

    Fix a problem : App issues safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without getting the error.
  • Page 195 Fix a problem : App issues Can't hear notifications Adjust your notification settings. If you're using a 3rd party launcher, try switching back to the Moto launcher. If this fixes the issue, then find an alternative launcher to use. Can't send or receive messages Change your preferred network to Global.

  • Page 196: Gmail Problems

    Fix a problem : App issues Gmail problems For help with Gmail, read Google's troubleshooting information. Play Store problems For help with Play Store, read Google's troubleshooting information.

  • Page 197: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...

  • Page 198: Reset Phone

    Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings. If you're using dual SIMs, select the SIM to reset for mobile data settings.

  • Page 199: Get More Help

    Visit mobilesupport.lenovo.com for solutions, user forums, live contact options. Regulatorio (México) Modelo: XT2155-1 Número IFT: RTIMOXTXX-XXXX Batería de Ion de Litio: 3.85 Vcc 3 760 / 4 000 mAh Cargador para viaje ca/cc Entrada: 100 – 240 Vca 50/60 Hz 0.3 A Salida: 5.0 Vcc 2.0 A 10 W...

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