Xerox Color J75 Press User Manual page 148

Problem solving
Cause: The background of your output is dirty, gray, shadowed or has a tint to it.
Remedy: Perform the following:
Access and change the Lighten/Darken setting by selecting the General Settings
tab.
Clean the Document Glass and the white underside of the Document Feeder. Use a
lint-free cloth, lightly dampened with Xerox Anti-Static or General Cleaning Fluid or
another suitable non-abrasive glass cleaner.
Ensure that the Document Feeder guides are against the edges of the loaded
originals.
Cause: Patterned, Mottled or Grainy Background
Remedy: Access and change the Original Type setting by selecting the Image Quality
tab. Check that the Original Type > Photo is NOT selected.
Cause: The background of your output is moire', has a rippled or digital pattern and
prints with squares or small blocks.
Remedy: Perform the following:
Access and change the Sharpness/Color Saturation setting by selecting the Image
Quality tab.
Open and then fully close the Document Feeder.
Place original face down and to the rear left of the document glass. Place a sheet
of blank paper on top of the original.
Black Lines, Streaks, Spots, Smears, or Bands
Cause: A CRU may need replacing.
Remedy: Perform the following:
Check the status of the CRUs/Supplies by pressing the Machine Status button and
selecting the Supplies tab.
If indicated on the Supplies tab, replace the applicable CRU.
If problem continues, call the Xerox Customer Support Center.
Output contains black or gray stripes either dotted or continuous, has scratches or
undefined edges.
Cause: A setting may need to be adjusted or there is a possible issue with a machine
component; see remedy information.
Remedy: For copy/scan jobs, perform the following:
Access the Lighten/Darken control by selecting the Image Quality tab.
Access the Sharpness/Color Saturation screen by selecting the Image Quality tab.
Check that the Sharpness scroll is set to a softer setting.
If you are copying your original from the Document Glass, access the Original Size
screen by selecting the Original Size button on the Layout Adjustment tab.
Clean the Document Glass.
Ensure that the paper tray guides are against the edges of the loaded paper.
10-32 Xerox Color J75 Press
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User Guide