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v Purchase additional services, such as support for hardware, operating systems,
v Purchase upgrades and extended hardware repair services.
v Download the latest device drivers and software updates for your computer
v Access the online manuals for your products.
v Access the Lenovo Statement of Limited Warranty.
v Access troubleshooting and support information for your computer model and
v Find the service and support phone numbers for your country or region.
v Find a Service Provider located near you.
Help and service
This section contains information about obtaining help and service.
Using the documentation and diagnostic programs
If you experience problems with your computer, see Chapter 6, "Troubleshooting
and diagnostics," on page 57. For information on additional resources to help you
troubleshoot your computer problems, see "Information resources" on page 63.
If you suspect a software problem, see the documentation that comes with the
operating system or software program, including readme files and online help.
Most computers come with a set of diagnostic programs that you can use to help
you identify hardware problems. For instructions on using the diagnostic
programs, see "Diagnostic programs" on page 58.
You can get the latest technical information and download device drivers and
updates from the Lenovo Support Web site at:
http://www.lenovo.com/support
Calling for service
During the warranty period, you can get help and information by telephone
through the Customer Support Center.
The following services are available during the warranty period:
v Problem determination - Trained service personnel are available to assist you
v Hardware repair - If the problem is caused by hardware under warranty, trained
v Engineering Change management - There might be changes that are required
The following items are not covered by the warranty:
v Replacement or use of parts not manufactured for or by Lenovo or
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
application programs, network setup and configuration, and custom
installations.
model.
other supported products.
with determining a hardware problem and deciding what action is necessary to
fix the problem.
service personnel are available to provide the applicable level of service.
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
non-warranted Lenovo parts
Chapter 7. Getting information, help, and service
65
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