Gateway 450ROG User Manual page 276

Chapter 17: Troubleshooting
You cannot connect to the Internet
■
The ISP may be having technical difficulties. Contact your ISP for technical
support.
■ See if the modem works with a different communications program. The
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.
If your notebook has a v.90 modem, the speed at which you can upload (send)
data is limited to 33.6K. If your notebook has a v.92 modem, the speed at which
you can upload data is limited to 48K. Your ISP may not support 48K uploads.
You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.
The server provides a secure connection and is a stand-alone server. You cannot
use it to access the Internet. The server cannot be accessed Mondays from
8:00 a.m. to noon CT.
To access the gateway.your.way dial-up server:
1
2
3
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
266
Insert the red Drivers and Applications disc into the disc drive.
Click , then click
Help
To check your modem connection speed, click the
After your modem connects, move the mouse pointer over the
icon (located next to the clock on your taskbar).
Dial-Up Networking
Your modem connection speed appears.
www.gateway.com
.
Support Web Site
option.
Direct Dial